Hotel Indigo Detroit North - Troy by IHG

Mixed mentions: several guests praised cleanliness, quiet and well-maintained rooms, but multiple reports of dirty bathrooms on arrival and rooms not being cleaned during stays lowered this score.

Generally positive staff interactions cited (friendly, helpful, personable bartender), though some service failures were reported (ignored housekeeping requests, an instance of rudeness, unsatisfactory check-in). Overall impressions lean favorable, so score is above target.

Consistently praised: convenient, easy to get to, close to dining and family destinations and with ample free parking — strong location sentiment across reviews.

Mixed room feedback: positives include separate bedrooms, mini-fridge, good TV and mood lighting; negatives include saggy bed, heavy doors, flooded walk-in shower, broken light fixtures and missing shower shelves.

Mixed amenity reports: fitness center praised (but inconsistent towel/equipment availability), pool small with strong chlorine noted, on-site cafe lacked coffee supplies at times; mini-fridge and mood lighting were positive points.

Several guests cited extra charges and billing issues (pet fee, $200 credit holds, refusal of discounts) and substandard breakfast — these factors reduced perceived value.

Food/Beverage mixed: breakfast described as poor/substandard by multiple guests and the on-site cafe had supply problems, but nearby dining options were praised; overall slightly below top tier.

Overall sentiment trends positive: many guests reported pleasant, comfortable stays and would return, though notable negative experiences (housekeeping failures, billing issues, maintenance) affected some stays.