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Tbilisi Philharmonic Hotel by Mercure

Tbilisi City · GE

Tbilisi Philharmonic Hotel by Mercure

9.6
Exceptional434 reviews
  1. Hotel Collection
  2. /Hotels in Tbilisi City
  3. /Tbilisi Philharmonic Hotel by Mercure
WiFi availableFree WiFiRestaurantBarLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, 24-hour front desk

Location

Tbilisi City, GE

Luxurious Amenities:

Experience luxury at its finest with our fitness centre, restaurant, and bar available for your enjoyment. Unwind and indulge in our upscale facilities during your stay.

Comfortable Accommodations:

Each room is thoughtfully designed for your comfort, featuring air conditioning, a flat-screen TV, and a private bathroom with premium toiletries. Enjoy city views from select units and relax with a cup of tea using the in-room kettle.

Convenient Location:

Located in the heart of Tbilisi City, our hotel is just a stone's throw away from popular attractions like Rustaveli Theatre and Heroes Square. With free WiFi and a 24-hour front desk, we ensure a seamless stay for our guests.

Book now for an unforgettable experience at Tbilisi Philharmonic Hotel by Mercure.

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Location

How to Find Us

10 Petre Melikishvili Avenue

Tbilisi City · GE

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

434 reviews

Highlights

  • +Great location (near Mtatsminda Park, SPAR, eateries)
  • +Friendly, helpful staff (named staff praised)
  • +Clean rooms reported by multiple guests
  • +Comfortable/spacious rooms for many guests
  • +Good/excellent breakfast
  • +Reasonable price / good value
  • +Eco-friendly hotel and nearby supermarkets
  • +Recent pleasant outdoor seating areas

Could Improve

  • –Inconsistent housekeeping / missed essentials (body wash, towels, tissues)
  • –No parking and poor communication about parking
  • –No luggage pick-up service / no bellhop
  • –No creamer in-room (coffee only black)
  • –Room issues reported: small bed, fridge not working, shower drainage, AC setup problems
  • –Occasional staff professionalism/communication problems (room assignment, tour recommendation, breakfast billing confusion)
  • –Minor moldy smell reported in one bathroom cabinet
Cleanliness8.8

Mixed: several guests praised cleanliness ('Clean hotel', 'Clean & quiet'), but there are repeated issues (missed essentials like body wash/towels, slight moldy smell in bathroom cabinet, shower drainage problems) that lower the score.

Service10.0

Generally excellent: multiple mentions of very helpful, friendly staff and named employees (Davit, Anni) who assisted with questions and food intolerances; some isolated professionalism/communication lapses noted, but overall staff assistance is a strong positive.

Location10.0

Outstanding: repeatedly praised as 'great location', near Mtatsminda Park cable car, lots of eateries and SPAR nearby; many guests highlighted convenience and view of surroundings.

Room Quality9.2

Generally good rooms (spacious, modern), comfortable for many repeat guests, but there are occasional problems: small bed despite 'king' label, fridge barely working in one room, AC/temperature or drainage issues reported.

Amenities8.8

Somewhat limited: no luggage pick-up service, no parking (and staff not proactive about parking info), no creamer for in-room coffee; recent additions to hotel seating areas were appreciated but practical amenity gaps lower this score.

Value for Money10.0

Perceived as very good value: multiple guests called the rooms 'reasonably priced' and repeat stays indicate satisfaction with cost versus quality.

Food and Beverage10.0

Strong positives: 'excellent breakfast' and restaurant staff helped with dietary needs; minor negatives (lack of creamer, one billing confusion about breakfast price) are isolated and do not substantially detract from overall food experience.

Overall Experience10.0

Very positive overall: many repeat stays, guests saying the hotel is improving and they'd return; overall comfortable, friendly and convenient despite a few operational issues.

ugozna

Family With Children · Sep 2026

3

The convenient location was not enough to make up for the unfriendly service and poor housekeeping.

Liked:The hotel is conveniently located close to the city center. However, there is currently major construction work taking place in the center, which makes walking around the area much less enjoyable. Of course, this is beyond the hotel’s control.
Disliked:The main issue for us was the attitude of the staff. They were unfriendly and made little effort to help, even with very simple requests. For example, when we asked for a pen or pencil, they could not provide either. When we asked if there was somewhere we could sit at a table for just 30 minutes, we were told to look for a coworking space somewhere in the city. Overall, every request seemed to be treated as though we were asking for something completely unreasonable. The housekeeping was also disappointing. Empty water bottles next to the bed were left there for three or four days and were only removed after a large number of them had accumulated. Dirty dishes were not washed or returned to their proper place. The most unpleasant part was the condition of the bed. Whenever the fitted sheet shifted slightly, a large amount of other people’s hair was visible on the mattress. This was extremely unpleasant and raised serious concerns about the standard of cleanliness. The room was equipped with only the bare minimum. Even basic toiletries, such as a toothbrush, were available only upon request. That might be acceptable in itself, but from a well-known and fairly expensive hotel chain, we expected a much higher standard of service, cleanliness, and attention to guests.

via Nuitee

Mazen Al-Angary

Solo Traveller · Sep 2026

10

One of the Best in Tbilisi من الأفضل في تبليسي

Liked:Staff is very hospitable and supporting We stayed at the hotel on 2 different occasions over 3 months and the staff was amazing twice. نزلنا بالفندق مرتين خلال 3 أشهر وكان الطاقم في قمة التعاون والترحيب.
Disliked:The hotel and the rooms are very clean and comfortable. الفندق نظيف جدا وكذلك مستوى الغرف مقارنة بالسعر.

via Nuitee

B.Bad

Extended Group · Sep 2026

8
Liked:Clean room and nice staff.
Disliked:The windows are up high so you can't look out. That was weird. This is not near old town or the river. If you are okay with that, then try out the hotel. For me, it was too far of a hike and the road and street construction is terrible in that area. It was really hard to walk through so bring sneakers.

via Nuitee

Chun Ming

Family With Children · Sep 2026

10

fantastic! We will live back again.

Liked:very nice hotel with nice receptionist. Sorry - i forgot the names but i know there is a gentleman and a lady provided me great help. Especially the lady who walked out with me to watch my car's parking lot under big sun!!! Super thank you!
Disliked:all good.

via Nuitee

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