Hotel Imperial House

Multiple guests reported unclean linens, hairs, dust, an insect under a pillow and unpleasant smells; cleanliness is noticeably below average.

Staff repeatedly described as friendly, helpful and attentive (including named staff), with several guests praising reception assistance and hospitality.

Consistently praised as central and close to Freedom Square/old town, tucked on a quiet side street within walking distance of attractions; minor notes about a dark street or slightly tricky access.

Mixed reports: some guests enjoyed very large, characterful rooms (piano, balconies) while others noted small, old rooms, noisy AC and dated bathroom fittings.

Mentioned amenities include a grand piano and balconies; guests noted a lack of a guest kitchen and possible parking difficulties, so amenities are somewhat limited.

Several guests felt the price was good for what was offered and recommended the hotel for short stays, indicating solid perceived value.

Standard quality for this hotel tier.

Generally positive overall with many recommendations thanks to location and staff, tempered by cleanliness issues and some room/amenity shortcomings.