Name: Civic Hotel, Autograph Collection
Address: 13475 Central Avenue, Surrey, V3V 1Y8
Rating: 8.5

Civic Hotel, Autograph Collection, Surrey | Member Rates | Dyme

ParkingRestaurantSwimming poolHeated poolPool sun loungersExercise/lap pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Surrey, ca

Luxurious Amenities

Featuring a seasonal outdoor pool, hot tub, and fitness center, our property in Surrey offers the perfect blend of relaxation and wellness. Valet and concierge services ensure a seamless stay for our guests.

Elegant Rooms

Each room is equipped with a flat-screen TV and a private bathroom for your convenience. Enjoy the comfort of plush bathrobes, complimentary toiletries, and a hairdryer during your stay with us.

Gourmet Dining

Indulge in delicious meals at our on-site Dominion Bar + Kitchen offering a variety of dining options from breakfast to dinner. Need a caffeine fix? Visit our cozy coffee shop for a perfect brew.

Experience the epitome of comfort and luxury at our hotel in Surrey. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.5

Excellent

561 reviews

Highlights

+Friendly staff
+Good location
+Clean rooms

Could Improve

–Slow restaurant service
–Noise from the train
–Cold pool

Cleanliness8.3

Many reviews mentioned the cleanliness of the hotel and rooms.

Service9.3

Multiple reviews highlighted the friendly and helpful staff.

Location9.3

The hotel is conveniently located near the train station and shopping.

Room Quality8.8

Rooms are described as clean and comfortable.

Amenities8.3

Amenities like parking and cleanliness were appreciated, but some minor issues noted.

Value for Money7.8

Value considered reasonable, but some guests found it a bit pricey.

Food and Beverage7.8

Food quality received mixed reviews, with service speed being a concern.

Overall Experience8.8

Overall positive experiences with room and service overshadowing minor issues.

Singh

Couple · Jun 2026

Liked:View

Disliked:I don’t have credit card. Available limit. For weekend . Can i pay deposit same card . For pay one

via Nuitee

Donnel

Solo Traveller · Jun 2026

We are already planning our next stay!

Liked:SO clean! The staff were kind and helpful, the location is great for access to the skytrain, and it was so peaceful and quiet. The outdoor heated pool is such a perk!1

Disliked:Only con was that there was a really strong scent throughout the hotel, specifically in the elevators and hallways. It didn't bother me, but one of my friends found it overpowering. (Just a note for those with scent sensitivity)

via Nuitee

xixad

Family · May 2026

Decent hotel but rude front desk staff

Liked:Dear Management, I am writing to share some feedback regarding my recent check-in experience, which I hope will be helpful for improving guest services. My wife and I arrived at 2:45 PM for our 3:00 PM check-in and were kindly asked to return later as our room was still being prepared — which we completely understood. However, when we requested to at least complete the check-in formalities while we waited, our request was declined and we were asked to come back in 30 minutes. After 3:00 PM, we made a second attempt and were again informed that the room was not yet ready. We had no issue with the wait itself, but we were once more unable to proceed with the check-in process, which left us a little uncertain as to the reason. On our third attempt, we were fortunately able to connect with another staff member who was very helpful and clarified that completing check-in while the room is being prepared is indeed possible. We appreciated their assistance greatly. I understand that room readiness can sometimes be delayed, and that is entirely understandable. My concern is simply around the check-in process itself, as having to make three separate attempts was a little frustrating, particularly after a long journey. I wanted to bring this to your attention as I am a regular guest at the Civic when visiting BC, and I have always valued my stays here. I hope this feedback is useful, and I look forward to returning under smoother circumstances. Thank you for taking the time to read this.

via tripadvisor

Peter

Couple · Apr 2026

The area is very unattractive.

via Nuitee

Location

How to Find Us

13475 Central Avenue

Surrey · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A CAD 50 fee per stay applies for guests traveling with pets. There is a 50 kg maximum per room for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.5

Excellent

561 reviews

Highlights

+Friendly staff
+Good location
+Clean rooms

Could Improve

–Slow restaurant service
–Noise from the train
–Cold pool

Cleanliness8.3

Many reviews mentioned the cleanliness of the hotel and rooms.

Service9.3

Multiple reviews highlighted the friendly and helpful staff.

Location9.3

The hotel is conveniently located near the train station and shopping.

Room Quality8.8

Rooms are described as clean and comfortable.

Amenities8.3

Amenities like parking and cleanliness were appreciated, but some minor issues noted.

Value for Money7.8

Value considered reasonable, but some guests found it a bit pricey.

Food and Beverage7.8

Food quality received mixed reviews, with service speed being a concern.

Overall Experience8.8

Overall positive experiences with room and service overshadowing minor issues.

Singh

Couple · Jun 2026

Liked:View

Disliked:I don’t have credit card. Available limit. For weekend . Can i pay deposit same card . For pay one

via Nuitee

Donnel

Solo Traveller · Jun 2026

We are already planning our next stay!

Liked:SO clean! The staff were kind and helpful, the location is great for access to the skytrain, and it was so peaceful and quiet. The outdoor heated pool is such a perk!1

via Nuitee

xixad

Family · May 2026

Decent hotel but rude front desk staff

via tripadvisor

Peter

Couple · Apr 2026

The area is very unattractive.

via Nuitee