Staines · GB

Sunday London Staines-upon-Thames Heathrow T5

Name: Sunday London Staines-upon-Thames Heathrow T5
Address: Thames Street, Staines, TW18 4SJ
Telephone: +44 1784 334800
Rating: 7.7

7.7

Very Good1,666 reviews

WiFi availableFree WiFiParkingRestaurantBarScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:30 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, 24-hour front desk, Restaurant

Location

Staines, GB

Scenic River Views

Escape to a room with picturesque views of the River Thames and unwind in tranquility.

Convenient Location

With the town center, shops, and rail station a stone's throw away, explore Staines with ease.

Riverside Dining Experience

Enjoy a meal at the terrace bar and restaurant overlooking the river, creating a perfect ambiance.

Book your stay at Mercure London Staines-upon-Thames Hotel for a memorable riverside retreat.

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Location

How to Find Us

Thames Street

Staines · GB

+44 1784 334800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival. A fee of $25 will be applied for each pet.Parking is subject to availability due to limited spaces. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Staines · GB

Sunday London Staines-upon-Thames Heathrow T5

7.7

Very Good1,666 reviews

WiFi availableFree WiFiParkingRestaurantBarScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:30 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, 24-hour front desk, Restaurant

Location

Staines, GB

Scenic River Views

Escape to a room with picturesque views of the River Thames and unwind in tranquility.

Convenient Location

With the town center, shops, and rail station a stone's throw away, explore Staines with ease.

Riverside Dining Experience

Enjoy a meal at the terrace bar and restaurant overlooking the river, creating a perfect ambiance.

Book your stay at Mercure London Staines-upon-Thames Hotel for a memorable riverside retreat.

Loading rooms and rates...

Guest Reviews

What Guests Say

7.7

Very Good

1,666 reviews

Highlights

+Good location
+Friendly staff

Could Improve

–Cleanliness issues
–No receptionist

Cleanliness6.5

There were mentions of unclean bathrooms and a blocked sink, indicating cleanliness issues.

Service8.5

Staff were friendly and helpful, although there were instances of rudeness from morning staff.

Location9.0

Good location, close to town and river with easy access to facilities.

Room Quality7.0

The room was nice with a river view, but some guests reported issues like bad smells and cleanliness.

Amenities7.5

Amenities such as a Smart TV and comfortable furnishings were noted, but some outdoor areas seemed uncared for.

Value for Money8.0

Guests felt they received good value given the price, despite some downsides.

Food and Beverage7.0

Breakfast smelled lovely, but there was little mention of variety in food options.

Overall Experience8.0

General sentiment was positive with a few notable issues, leading to an overall good experience.

Mahmoud

Solo Traveller · Oct 2026

I will never repeat that stay

Liked:Just the location beside the river

Disliked:Old one, not clean , old furniture, the rooms not clean You have to request the house keeping for the next say and it doesn’t come. Breakfast is soooooooo poooor just chese pork coffee and you are charged for that.

via Nuitee

Kristina

Solo Traveller · Oct 2026

Disliked:One of the worst hotels I have ever stayed in. The hotel is old and poorly maintained, with inadequate cleaning throughout. My room was constantly damp and uncomfortable, and the reception staff were so unfriendly they would not even say hello. A very disappointing stay.

via Nuitee

Sarune

Solo Traveller · Oct 2026

Liked:Was very disapointed

Disliked:Very disappointing stay: poor cleanliness, dated rooms and unreliable service I stayed here for several weeks and was very disappointed with both the condition of the hotel and the service. The property feels old and poorly maintained, with creaking floors, dirty walls and cracked paint. It looks as though it has not been refurbished for a long time and is in clear need of renovation. Housekeeping was consistently inadequate. The room was not cleaned or vacuumed properly, and basic toiletries such as soap and shampoo were not replenished. During the final week, I ended up cleaning the room myself and buying my own cleaning products and toiletries. One housekeeping staff member was rude and removed my “Do Not Disturb” sign. Reception staff were also unhelpful, and I received no assistance with my two suitcases. An agreed request to clean the room before noon was not fulfilled. Most concerningly, on 8 October, staff entered my room despite my explicit instruction not to enter and an agreement confirming that they would respect this. These were repeated problems throughout my stay. I was here for work, and having to deal with basic cleanliness and service issues caused unnecessary disruption and ultimately led me to move elsewhere. I requested a 30% refund for the stay because the cleanliness, comfort and service fell well below what I had paid for. Based on my experience, I would not choose to stay here again.

via Nuitee

Kristina

Solo Traveller · Oct 2026

Disliked:Easily one of the worst hotel stays I’ve had. The whole place feels neglected, with poor cleaning in both the rooms and shared areas. My room was persistently damp and uninviting. Even a simple hello seemed too much to expect from the reception staff. I would not return.

via Nuitee

Location

How to Find Us

Thames Street

Staines · GB

+44 1784 334800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.