Homewood Suites by Hilton Springfield Medical District
9.4
Exceptional163 reviews
Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible poolSnack bar/deli
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
3-Star Hotel
Amenities
Elevator, Fitness facilities, Fireplace in lobby, Safe-deposit box at front desk, Express check-out, Meeting rooms
Location
Springfield, US
Luxurious Amenities
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a fireplace in the lobby.
Convenience at Your Fingertips
Featured amenities include a business center, express check-in, and express check-out. Free self-parking is available onsite. Make yourself at home in one of the air-conditioned guestrooms with private bathrooms stocked with complimentary toiletries and hair dryers.
Perfect Location
With a stay at Homewood Suites by Hilton Springfield Medical District, you'll be within a 10-minute drive of Mercy Hospital Springfield and Bass Pro Shops Outdoor World. Explore nearby attractions like Springfield Art Museum and Wonders of Wildlife Museum & Aquarium. Book now for an unforgettable stay!
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.
Important Information
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Guests can access their rooms with a mobile device.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.
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Guest Reviews
What Guests Say
9.4
Exceptional
163 reviews
Highlights
+Friendly Staff
+Clean Rooms
+Convenient Location
+Good Breakfast
Could Improve
–Limited Amenities
–Height of Beds
Cleanliness9.5
Multiple reviews emphasize a clean environment, contributing positively to the overall impression.
Service9.9
Staff were described as very nice, helpful, and professional, enhancing the guest experience.
Location9.5
Safe neighborhood with restaurants and grocery stores nearby, making it convenient for guests.
Room Quality8.9
Rooms were noted as spacious and comfortable, though one review mentioned issues with bed height.
Amenities9.0
Noted some limitations in media options, but breakfast and general amenities were well-received.
Value for Money9.4
Considering the quality of service and cleanliness, guests felt they received good value for their money.
Food and Beverage9.5
The breakfast offerings received particular praise from guests, enhancing the overall experience.
Overall Experience9.4
Most guests had a very positive experience, leading to strong recommendations for future stays.
yakadi
Solo Travel · Apr 2025
8
Spacious rooms
Liked:Stayed here as a solo female traveler last month for one night. The hotel is much nicer in person than I expected and genuinely one of the largest hotel rooms I’ve ever stayed in and I had a regular room with two double beds. Ice machine in the hallway worked great. Ice machine in the room worked great too. TV had lots of options and bathroom was spotless. Everything was top notch. Super safe area of Springfield with lots of restaurants nearby. I would love to give this four stars but my room wasn’t ready at 4pm and then as I am going to another room that was available (no big deal), there was a male housekeeper in dirty jeans and a white t-shirt with a clipboard watching me walk to my room. It was women’s intuition or maybe just he was odd but it made me nervous (I am not a nervous person). I regret walking to my room while he stopped and watched me. It was unsettling. I further regret not going to the front desk and changing rooms. Needless to say, I could not sleep most of the night. This is VERY out of character for me. I’ve since ordered a travel door alarm and learned some lessons. Still… not sure how well they vet their housekeeping. This guy gave me the icks. I also found it strange that housekeeping was still working at 4pm but I realize this sometimes happens. Overall, I would stay here again, solo or not.
via tripadvisor
966christinav
Family · Jan 2025
4
Nice other than housekeeping
Liked:We stayed as a family and booked the 2 queen beds, 1 bedroom suite.
There were many positives. Parking was easy and close to the entrance. The neighborhood was quiet. The staff were friendly. Breakfast was average, what you would expect. The beds slept comfortably. The shower was hot with adequate water pressure. We had a lovely view of Springfield lit up at night from our window.
But the housekeeping! Terrible. In our bathroom we could see dried streaks of some fluid that had run down the walls. The glassware in the kitchenette had a cloudy film and felt grimey to the touch. We used the pull out couch and the mattress cover had a large stain in the middle of it.
I did fill out the hotel survey I received after our stay and I really hope they address the housekeeping issue. It is otherwise a nice hotel in a convenient location.
via tripadvisor
LOYTX
Solo Travel · Jun 2024
10
Terrific Stay!
Liked:This seems to be a new hotel. Location is convenient to hospital and restaurants/fast food. Appealing decor and spotless. Nicely designed room. Comfy bed. Friendly and helpful front desk. Online check in was easy, as was using digital key.
via tripadvisor
gregdO8167FX
Family · Jun 2024
2
Hilton DisHonors
Liked:This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they "walk" us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be "deep cleaned" because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this property management team drop the ball, they added insult to injury by refusing to honor the offer we were given at checkout. The manager knows the truth of what was promised, and so do we. She can deny and deny, but the truth is the truth. This situation could have been handled in a satisfactory way, and it initially was, but by refusing to honor what was originally offered is dishonorable. Instead of Hilton Honors, I will now call the program Hilton Dishonors, based on my experience and how dishonorably Hilton treated us. I strongly advise that you avoid this property, and based on how Hilton handled the situation, I would advise avoiding the Hilton brand entirely.
