SpringHill Suites Detroit Southfield

Multiple reports of dirty rooms, cigarette/mold smells, blood stains on pull-out mattress and inadequately cleaned bathrooms. Cleanliness is a clear weakness across several reviews.

Mixed service: several guests praised friendly staff and recognition at check-in, but many reports of housekeeping not showing up, staff not at the desk, and front-desk reservation issues. Overall service is inconsistent but not uniformly poor.

Location was repeatedly described as convenient and a positive aspect of the stay.

Room size and suite space received positive mentions (large suites), but issues with small one-bed rooms, uncomfortable beds, faulty/weak AC and occasional smoke smell reduce the overall room quality.

Breakfast is frequently praised and rooms are sometimes spacious, but pool conditions (crowded, dirty, no towels) and lack of timely staff presence lowered amenity satisfaction.

Mixed perceptions: several guests felt it was a decent or affordable price, while others felt they wasted money due to cleanliness/service issues. Overall value averages to the target rating.

Breakfast received strong positive comments (complimentary/awesome/ok) across many reviews, making food & beverage a clear strength.

Overall experience is mixed: some guests loved the stay (good location, breakfast, room size) while others had severe negative experiences (dirty rooms, disruptive incidents, lack of housekeeping). Averaged to the target overall rating.