Homewood Suites By Hilton Memphis - Southaven

Multiple guests reported stains on curtains and furniture, crumbs in carpet, an old smell, and dirty carpets/tiles; cleanliness was a recurring negative.

Service is a standout feature: numerous reviews praise staff—especially Glenda and Lanell—for being welcoming, hospitable, and helpful during the evening reception and check-in.

Several guests noted the hotel is conveniently located near attractions (convenient to Graceland and 'near everything'), making location a strong positive.

Mixed room feedback: some guests found beds comfortable and rooms 'incredible,' while others reported outdated furnishings, stains, noisy ice maker, and occasional maintenance problems.

Amenities like the evening social and pool were appreciated; some operational issues mentioned (no ice stations on floors, loud in-room icemaker) but overall amenities contributed positively.

Standard quality for this hotel tier (not explicitly discussed in reviews); assigned target overall rating due to lack of explicit comments on price/value.

Evening reception and food (gumbo, beverages) were frequently praised and cited as highlights, contributing strongly to guest satisfaction in F&B.

Overall experience is positive driven by exceptional staff and enjoyable evening social events, tempered by maintenance and cleanliness issues for some guests.