Name: Grand Hotel Europa Palace
Address: 34/36 Via Correale, Sorrento, NA, 80067, Sorrento, 80067
Telephone: 39-0818074898
Rating: 9

Grand Hotel Europa Palace, Sorrento | Member Rates | Dyme

Free WiFiWheelchair-accessible on-site restaurantOutdoor pool - seasonalPool umbrellasPool sun loungersWheelchair-accessible pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Free breakfast, Meeting rooms, Free WiFi, 24-hour front desk, Luggage storage, Continental breakfast

Location

Sorrento, IT

Private Beach and Outdoor Pool

Indulge in a day of relaxation at the private beach, or unwind by the seasonal outdoor pool at Grand Hotel Europa Palace.

Dining and Beverage Options

Savor a delightful meal at the on-site restaurant, or enjoy a refreshing drink at the bar/lounge, beach bar, or poolside bar. Don't miss the complimentary continental breakfast served daily.

Convenience and Comfort

With amenities like complimentary wireless internet, concierge services, and a hair salon, alongside air-conditioned rooms featuring minibars and cable programming, the hotel ensures a comfortable stay.

Experience luxury and convenience in the heart of Sorrento at Grand Hotel Europa Palace. Book your stay now to enjoy a perfect blend of relaxation and sophistication.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

118 reviews

Highlights

+Great location
+Attentive staff
+Beautiful views

Could Improve

–Cold indoor areas
–Limited heating

Cleanliness8.4

Most reviews mention that rooms were always clean, indicating a good standard of cleanliness.

Service9.4

Staff were consistently described as friendly, professional, and helpful throughout various reviews.

Location9.4

The hotel's location was frequently highlighted as great, with easy access to attractions and stunning views.

Room Quality9.3

Guests praised the beautiful rooms, mentioning excellent views and Italian decor.

Amenities8.9

Amenities were generally rated well, with specific mentions of the bar and restaurant, although some found it cold.

Value for Money8.8

Prices were considered fair given the quality and location of the hotel.

Food and Beverage8.4

While breakfast was noted as outstanding, other dining experiences were less favorable due to temperature issues.

Overall Experience9.4

Overall sentiment from multiple reviews reflects a highly satisfactory experience at the hotel.

Conseiller99

Business · Oct 2025

Charming Top Notch Recently Renovated Hotel In Great Location!

Liked:The Europa Palace was terrific! Disregard any reviews from several years back…the hotel was recently renovated. Our room we beautiful, with the Italian tile, and a great view of Vesuvius and the Marina Grande below the cliff which is below the hotel terrace. Top notch bar; our breakfasts were in the restaurant, a grand long room with windows overlooking the Bay of Naples. The staff was wonderful. Friendly, helpful, conversant. A short walk to the Piazza Tasso and within walking distance of 10-15 minutes to the full range of restaurants. They also have a connection to O Parruchiano restaurant, which can be difficult to reserve, but they can do it…just ask the concierge even before you arrive…email. Also a 10-15 minute walk to the ascenseur which for 2 EU round trip each takes you up and down to the Marina Grande rather than the arduous walk or the 20 EU cab ride each way. (The ascenseur is located at the Piazza Francesco Saverio). Excellent restaurants nearby are O Parruchiano, Tasso (way more than a pizzeria), Sugo Sorrento, Nalu, Circolo dei ForestierLorelei and Frank’s Pizza. By staying here, you avoid a lot of cab fees, like to and from the Hilton (a very long up and down walk) where a conference we were attending was going on…cabs from Piazza Tasso to and from the Hilton are 25 EU during the day and 35 EU a night (each way). So unless you want so spend a lot on cabs getting around and getting to the ferries departing to Capri, Positano, Amalfi & Ischia from the Marina Grande, this a a great place to stay and avoid all that! Would definitely stay here if going to Sorrento!

via tripadvisor

maryfU3694LS

Couples · Sep 2025

A True 5-Star Experience

Liked:We stayed at the Europa Palace in Sorrento for eight nights, and our experience there was one of the best of our trip. The hotel staff are very courteous and helpful. Our room was kept immaculately clean. The view from the seaside of the hotel was the best in Sorrento. We enjoyed having drinks on the terrace. The breakfast was outstanding, with a wide selection of dishes that I looked forward to every morning. We highly recommend Europa Palace and hope to return for another visit sometime.

via tripadvisor

Lanaperruzza

Family · Sep 2025

Exceptional Service in a Stunning Location

Liked:We had an unforgettable 21-night stay at the Grand Hotel Europa Palace. The location is perfect with stunning views, but it was the amazing staff, Giancarlo, Maria, Valentina, Rebecca, Bart, Raphaele, Massimo, and Sergio, that made it truly special. Exceptional service in a beautiful setting, we can’t wait to return!

via tripadvisor

Rene7

NONE · Aug 2025

Mixed feelings

Liked:I give the hotel a 3* rating. I understand the hotel has completely new management and staff, and the hotel is undergoing a complete renovation; two floors have already been renovated. The staff definitely gets a 5* rating from me; they are service-oriented, hospitable, and have an open attitude. However, there's room for improvement with the pier staff, who aren't exactly guest-focused yet. We booked a suite, but upon arrival, we discovered that these unrenovated suites are located in the hotel's basement and are only accessible by stairs. This wasn't mentioned when we booked. After we reported this as an issue, we were upgraded to a renovated junior suite. Later, we saw on the website that it now stated that the older suites are only accessible by stairs. The renovated junior suite was definitely worth it: beautiful, fresh colors, satellite TV, internet, Netflix, a comfortable bed, and a small but functional bathroom. Breakfast itself is fine, although the same items are served every day, so it can be a bit monotonous for long-stay guests. The coffee is definitely a point for improvement; it was disappointing. The pier and pool are only accessible by a small, old elevator that can hold a maximum of three people; we understand this is being replaced. Alternatively, you have to walk down an estimated 150 meters of stairs and back. Parking is off-site, but is arranged by the hotel. It was a great experience for us. We were supposed to stay eight nights, but after five, we wanted to leave early, partly because we didn't dare use the elevator to the pier and because several things weren't resolved yet, such as construction work in the hotel. We then discovered that the hotel isn't very flexible regarding changes or cancellations. They have a policy of free cancellations or changes up to 14 days before arrival. Initially, there was no room for a refund, but they did suggest moving to a partner hotel so the rate could be transferred. However, if we refused, there was no refund. After some back-and-forth messaging after our departure, the general manager finally offered a one-night refund. I agreed to this because I would at least get something back, but it cost us €1,000. I accept this loss, but despite the fantastic team, I have decided not to return to the Grand Europa Palaca hotel. I realize that the reservations manager and the team did their best, but the final decision on whether or not to issue a refund rested with the General Manager, and he refused to refund the other two nights. Bit strange, when they sell the room again they have double the rate, it was pretty busy in Sorrento, most hotel were fully booked. Sometimes you have to be flexible to build a relationship with returning guests, and we are not one of them in this hotel.

via tripadvisor

Location

How to Find Us

34/36 Via Correale, Sorrento, NA, 80067

Sorrento · IT

39-0818074898

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.</li> <li>Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </li><li>The seasonal pool will be open from May to October. </li><li>Pool access available from 9:00 AM to 6:30 PM.</li> </ul>

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