Name: Casas del XVI
Address: 252 Padre Billini, Santo Domingo, 23000
Telephone: +1 809-688-4061
Rating: 8.8

Casas del XVI, Santo Domingo | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Santo Domingo, do

Luxurious Colonial Getaway

Stylish Accommodations: Experience elegant décor and modern amenities in each room, complete with free Wi-Fi and a flat-screen TV.

Convenient Location: Located just steps away from Santo Domingo Cathedral and the vibrant Conde Street, offering easy access to shops, restaurants, and bars.

Personalized Service: Enjoy complimentary continental breakfast, free parking, and a dedicated concierge to assist with dining reservations and local activities.

Book your stay at Casas del XVI for a memorable and relaxing getaway in the heart of the Colonial Zone.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

223 reviews

Highlights

+Cleanliness
+Attentive Service
+Good Location
+Excellent Food

Could Improve

–Room Layout
–Overpriced
–Confusing Amenities

Cleanliness9.4

The hotel was noted for being safe and clean.

Service9.3

The staff were attentive and always available.

Location9.4

Central to Ciudad Colonial and good access to local attractions.

Room Quality8.3

Rooms are spread across different buildings which may cause confusion.

Amenities8.4

Food options available but somewhat confusing to navigate.

Value for Money7.3

Considered overpriced for the experience, especially one review noted £450 for one night.

Food and Beverage9.4

Food was excellent as mentioned in the reviews.

Overall Experience8.8

Positive overall impression despite some inconveniences.

Jake

Couple · Jun 2026

An entirely different property to the photos

Disliked:At over £700 for two nights, this was supposed to be a special birthday stay at one of the higher-end properties in the area. What I actually got was something else entirely. Shortly before arrival I was told the property location was being "updated." On arrival I was taken to a completely different property — one that looked nothing like the photos on the listing. What was different: Tiny pool instead of the main pool area shown in the photos No bar or comparable facilities Heavily shaded throughout, none of the atmosphere advertised Room looked nothing like the listing photos Hot water didn't work properly On top of that, I was incorrectly charged a second time for the full amount on arrival, after being told my original payment hadn't gone through. It took until the following day — and proof of payment — to get the duplicate charge refunded. Stressful and unnecessary. When I raised concerns I was told the original property was under construction and no alternatives were available. The only resolution offered was a discount on a future stay, which I obviously won't be using. I did not receive the accommodation I paid for. If the listing photos don't match the property, that's misleading advertising. Save your money and book elsewhere.

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Yves

Solo Traveller · Apr 2026

Exceptionally kind staff eg Luis & Ervin !

Liked:Beauty and calm despite the noisy area. I have tried all the high end hotels in the area and so far that’s definitely the best one

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Nicholas

Couple · Mar 2026

I booked for 3 nights, stayed for 3 hours. Terrible

Liked:The staff were very nice at the hotel and tried their best to help us feel comfortable

Disliked:Where to start. We were supposed to stay 3 nights and left after 3 hours. The first room we received was completely different to any in the photos, we were shocked at the quality considering the very high price. It was completely exposed, uninsulated to the point that every conversation in the building was loudly audible. We asked to be moved to another room, same issue, but add in an ancient, rattling air conditioning system. We moved again into another room with paper thin walls and doors. I can’t emphasise enough how loud it is, and honestly, it doesn’t feel safe. I get that it’s an old building and maybe if you’re looking for an experience, fine, but we hated it and felt extremely uncomfortable. They ignored my request to alter my reservation down to one night via booking.com on the day, which would have meant paying for one night instead of three. They subsequently told me to dispute this with booking.com and just refused that request too instead of being willing to have a conversation. I am now forced into opening a dispute with American Express as they refuse to accept my offer of paying for one night’s stay (even though I didn’t end up staying for any!) as should have been originally agreed to for my cancelling on the day. A terrible experience overall. Combination of a staggeringly high price point with aged, poor facilities and a terrible customer service operation. Avoid

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David

Couple · Mar 2026

Woop

Liked:Yeah

Disliked:Nothing

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Location

How to Find Us

252 Padre Billini

Santo Domingo · do

+1 809-688-4061

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool Use Policy Guests are welcomed to use the pools located in Casas de los Mapas and Casa Macorís during their stay. The usage of the pool will be restricted to all guests, if one of the houses is booked under an exclusivity rate or for event purposes. Our pools are not supervised, caution is advised when in use.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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