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Sheraton Santo Domingo

Santo Domingo · DO

Sheraton Santo Domingo

9.6
Exceptional557 reviews
  1. Hotel Collection
  2. /Hotels in Santo Domingo
  3. /Sheraton Santo Domingo
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Santo Domingo, DO

Luxurious Accommodations

Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.

Relaxation and Recreation

Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.

Convenient Location

Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.

Book your stay at Sheraton Santo Domingo now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

George Washington Avenue, 365

Santo Domingo · DO

+1 809-221-6666

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

557 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Good value for money

Could Improve

  • –Cleanliness issues
  • –Aging facilities
  • –Inconsistent water temperature
Cleanliness9.0

Some reviews note issues with cleanliness and service levels.

Service10.0

Overall positive sentiments expressed about staff, particularly Ana Santos.

Location10.0

Reviews highlighted the excellent location near key areas.

Room Quality9.0

Mentioned aging furniture and some issues with showers.

Amenities9.4

Decent amenities, but noted that some facilities were in need of improvement.

Value for Money10.0

General agreement on good value for the price.

Food and Beverage9.4

Good dining experiences, but some coffee complaints.

Overall Experience10.0

Mixed reviews on experience but generally enjoyable.

leesS8951LR

Solo Travel · Aug 2026

6

Beware inflated reviews

Liked:I booked Sheraton Santo Domingo because of it's high rating and reviews on Tripadvisor. But after arriving, I really began to question why the reviews were so positive as it didn't match my experience. The room had a 'stuffy' smell, the bathroom was small and had a bathtub which you couldn't get in unless you closes the bathroom door. On my third night, I had dinner at the hotel restaurant and one of the servers presented me with a small Tripadvisor card with a QR code and asked me to write a review. He stayed over my shoulder to ensure I did it there and then, asking me to title the review "Excellent service" and give 5 stars. I immediately realised this was what they were doing to guests to give the online impression of a great hotel. In reality, I would rate the hotel 3/5. It has a dated feel to it, like from the 90s, and it could do with a refresh.

via tripadvisor

B7715QDmanuelg

Business · Aug 2026

10

Wonderful time at the Sheraton RD.

Liked:The experience was excellent and the people were very helpful and friendly especially Anita Santos and Nelson at the lounge on the 10th floor.

via tripadvisor

ricorobb

Solo Travel · Aug 2026

10

Great service.

Liked:Restaurante was great. Roman Méndez and Jose Upoa were great.

via tripadvisor

arturmT5619JM

Business · Aug 2026

10

Great experience! Friendly staff!

Liked:Great location. Everything you need is close by. The bar and restaurant staff were great and friendly. During my stay over few days. Roman, Maximiliano, Juan, Esmeralda and Angelo were very attentive and friendly. I highly recommend this hotel.

via tripadvisor

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