Name: The Catrina Hotel
Address: 2110 S El Camino Real, San Mateo, CA 94403
Rating: 7.9

The Catrina Hotel, San Mateo | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

San Mateo, us

Luxurious Accommodations

Experience the charm of the Catrina Hotel with warmly decorated rooms featuring hardwood floors and complimentary bathroom amenities. Enjoy your favorite HBO channels on cable TV in every room.

Convenient Location

Situated just 10 miles from San Francisco International Airport, our hotel offers easy access to downtown San Francisco, Broadway by the Bay, and Silicon Valley. Free outdoor parking is available for all guests.

Complimentary Amenities

Stay connected with free WiFi throughout the property and catch up on the latest news with a complimentary newspaper. Book your stay now and indulge in a relaxing getaway at the Catrina Hotel.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

780 reviews

Highlights

+Cleanliness
+Location
+Friendly staff
+Good value

Could Improve

–Shabby room conditions
–Inconsistent amenities
–Thin walls

Cleanliness7.2

Several reviews mentioned cleanliness but also noted issues such as shabbiness and lack of room service.

Service8.7

Many reviews highlighted friendly staff and decent service despite some challenges.

Location8.7

Great location mentioned in multiple reviews, convenient for nearby attractions.

Room Quality7.6

Rooms were clean but had issues with comfort and updates needed.

Amenities7.7

Some positive mentions of in-room coffee makers and cleanliness, but issues with Wi-Fi and TV.

Value for Money8.1

Good price for the quality, but some mentioned it could be improved based on room conditions.

Food and Beverage7.2

Adequate mentions of provided snacks and coffee, but not significant focus in reviews.

Overall Experience8.1

Overall experience reflected varied sentiments but averaged well with positive aspects mentioned.

Paul

Solo Traveller · Jun 2026

Disliked:the check in process

via Nuitee

Kirsten

Solo Traveller · Jun 2026

Know before you go.

Liked:It was a good stay. Nice location. The rooms were very clean. The cleaning staff went above and beyond with helping us. They were absolutely amazing.

Disliked:There wasn't a human inside the lobby. Interaction was over a screen. There was a cleaning deposit which wasn't disclosed on BOOKING.COM Our room key code was wrong. We needed help from the staff in order to get into our room. It was very disappointing. The bed we got definitely wasn't a QUEEN. The beds were on springs which made sleeping very uncomfortable.

via Nuitee

Omar

Solo Traveller · Jun 2026

Disappointing, overpriced, poorly managed, cutting corners everywhere.

Liked:Nothing really stood out.

Disliked:For $420 a night, I was expecting to at least have a smooth check in, easy access to laundry, a nice room.... checking in took a long time at a kiosk, where they have a person in a different country who will check you in. She could not answer my questions about the property, the laundry room, and other concerns. She was polite, just not helpful. They have a worker living on the property, which is not at all an issue in of itself, but the fact that he restricts laundry machine use at night because he can't sleep is..... this hotel is more like a $80 motel, not a $400 hotel. I would not stay here again.

via Nuitee

Michael

Couple · Jun 2026

Liked:The room was clean and had an excellent mini fridge. The location is great, near good food spots and has entertainment next door. It is located within walking distance to the shopping mall and is easily accessible.

Disliked:There was no one at reception. Instead I had to check in at an kiosk with a remote worker and submit my information to a machine. This is a long and tedious process that created a frustrating check in and was not acceptable for the price of the hotel. The bed in the room was also extremely loud and squeaky and made it difficult to sleep on. The bed itself was very comfortable but the constant noise was quite annoying.

via Nuitee

Location

How to Find Us

2110 S El Camino Real

San Mateo · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

780 reviews

Highlights

+Cleanliness
+Location
+Friendly staff
+Good value

Could Improve

–Shabby room conditions
–Inconsistent amenities
–Thin walls

Cleanliness7.2

Several reviews mentioned cleanliness but also noted issues such as shabbiness and lack of room service.

Service8.7

Many reviews highlighted friendly staff and decent service despite some challenges.

Location8.7

Great location mentioned in multiple reviews, convenient for nearby attractions.

Room Quality7.6

Rooms were clean but had issues with comfort and updates needed.

Amenities7.7

Some positive mentions of in-room coffee makers and cleanliness, but issues with Wi-Fi and TV.

Value for Money8.1

Good price for the quality, but some mentioned it could be improved based on room conditions.

Food and Beverage7.2

Adequate mentions of provided snacks and coffee, but not significant focus in reviews.

Overall Experience8.1

Overall experience reflected varied sentiments but averaged well with positive aspects mentioned.

Paul

Solo Traveller · Jun 2026

Disliked:the check in process

via Nuitee

Kirsten

Solo Traveller · Jun 2026

Know before you go.

Liked:It was a good stay. Nice location. The rooms were very clean. The cleaning staff went above and beyond with helping us. They were absolutely amazing.

via Nuitee

Omar

Solo Traveller · Jun 2026

Disappointing, overpriced, poorly managed, cutting corners everywhere.

Liked:Nothing really stood out.

via Nuitee

Michael

Couple · Jun 2026

via Nuitee