Name: Thompson San Antonio - Riverwalk, by Hyatt
Address: 115 Lexington Avenue, San Antonio, TX 78215
Telephone: +1 210-876-1234
Rating: 9.4

Thompson San Antonio - Riverwalk, by Hyatt | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

San Antonio, us

Luxurious 5-Star Stay in the Heart of San Antonio

Thompson San Antonio offers a lavish experience with its top-notch amenities and prime location.

Exquisite Dining and Entertainment

Indulge in a delightful culinary experience at the hotel's restaurant, followed by evening entertainment for a perfect night out.

Wellness and Leisure Facilities

Stay active at the fitness centre, unwind at the bar or shared lounge, and take in the serene views from the garden or terrace.

Book now for an unforgettable stay at Thompson San Antonio, where luxury meets convenience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

429 reviews

Highlights

+Luxury amenities
+Professional staff

Could Improve

–Poor food service
–Check-in delays

Cleanliness8.7

Issues with room service and overall cleanliness were noted, particularly regarding food quality.

Service10.0

While some service delays were reported, the overall staff was attentive and professional.

Location10.0

Conveniently located for exploring nearby attractions, restaurants, and entertainment.

Room Quality10.0

The room was attractive and well-appointed, though it did not meet some specific expectations.

Amenities10.0

The hotel featured excellent amenities, contributing to an enjoyable stay.

Value for Money9.2

Paid a premium but faced significant issues that impacted overall value.

Food and Beverage7.7

Multiple issues reported with food service including incomplete orders and quality.

Overall Experience9.7

An overall disappointing experience overshadowed by service issues, despite positives in certain areas.

asX7413YN

Family · Jul 2026

A Very Pleasant Stay

Liked:I had an outstanding experience at the Hyatt Thompson in San Antonio! From the moment I arrived until the time I checked out, every member of the staff went above and beyond to make me feel welcome. The entire team, especially Julie (front desk), Seth (valet) and Connie (car drop off service) was incredibly courteous, kind, and professional. Every interaction was met with genuine warmth, friendly smiles, and a willingness to help. It was clear that providing exceptional guest service is a priority, and their attention to detail truly made my stay memorable. It’s rare to encounter a hotel where every staff member consistently delivers such outstanding hospitality. Their positive attitudes and dedication created a relaxing and enjoyable experience that exceeded my expectations. I highly recommend the Hyatt Thompson to anyone visiting San Antonio. Thank you to the amazing staff for making my stay so comfortable—I look forward to returning!

via tripadvisor

M193WJamandar

Family · Jun 2026

Incredible experience!

Liked:We can’t speak highly enough about the incredible experience and staff at the Thompson! The front desk staff (shoutout to you, Mo) are always so friendly and go above and beyond to take care of the guests! Garrett and the spa staff are amazing as well. Can’t recommend The Thompson experience enough!

via tripadvisor

npsp2026

NONE · Jun 2026

Horrible experience staying at Thompson Hotel Over billing Experience

Liked:Worst experience ever, after ckeck out settling the bills 5 days back I was shocked a charge to my card for $125 today, this is unorofessional & should not never happened. Will never stay again at any of thompson Hotels property. This was my 2nd stay in last 15 days in San Antonio & Dallas. SAT experience was horrible, restuarant do not have ordered rink from Menu later is was send to my Room, which is good but 0 billing to charge $125 was kind cheating a customer.

via tripadvisor

genevac2019

NONE · Jun 2026

Read this review with a grain of salt everyone has their own experiences

Liked:Hotel its self was nice but the check in process was a terrible experience. I would not recommend a stay here as we experienced delay at check in rooms were not available until 5pm on top of this when I can to double check around 4:10 For an updated On check in which is 4 for the general hotel check in. During this time security approaches during my discussion with front desk staff where I was calm and polite, we were subsequently followed up to the pool area where I was relaying the update on the room to my mother. My father noticed this incident as he was standing off to the side while I spoke to front desk staff . This was my experience at this specific location, I have not had this experience at other Thompson locations . On top of this after these issues, we left for dinner and once we returned there was a note and a gift of nuts in my room and I have a severe nut allergy. I was not happy about this but did not want to further complain.

via tripadvisor

Location

How to Find Us

115 Lexington Avenue

San Antonio · us

+1 210-876-1234

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More