Name: Thompson San Antonio - Riverwalk, by Hyatt
Address: 115 Lexington Avenue, San Antonio, TX 78215
Rating: 9.4

Thompson San Antonio - Riverwalk, by Hyatt | Member Rates | Dyme

ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Nightclub, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

San Antonio, us

Luxurious 5-Star Stay in the Heart of San Antonio

Thompson San Antonio offers a lavish experience with its top-notch amenities and prime location.

Exquisite Dining and Entertainment

Indulge in a delightful culinary experience at the hotel's restaurant, followed by evening entertainment for a perfect night out.

Wellness and Leisure Facilities

Stay active at the fitness centre, unwind at the bar or shared lounge, and take in the serene views from the garden or terrace.

Book now for an unforgettable stay at Thompson San Antonio, where luxury meets convenience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.4

Exceptional

418 reviews

Highlights

+Luxury amenities
+Professional staff

Could Improve

–Poor food service
–Check-in delays

Cleanliness8.7

Issues with room service and overall cleanliness were noted, particularly regarding food quality.

Service10.0

While some service delays were reported, the overall staff was attentive and professional.

Location10.0

Conveniently located for exploring nearby attractions, restaurants, and entertainment.

Room Quality10.0

The room was attractive and well-appointed, though it did not meet some specific expectations.

Amenities10.0

The hotel featured excellent amenities, contributing to an enjoyable stay.

Value for Money9.2

Paid a premium but faced significant issues that impacted overall value.

Food and Beverage7.7

Multiple issues reported with food service including incomplete orders and quality.

Overall Experience9.7

An overall disappointing experience overshadowed by service issues, despite positives in certain areas.

606rebeckam

Couples · May 2026

Great Service!!!

Liked:Korbin, the bellman, made our hotel stay exceptional from the moment we arrived. He was friendly, professional, and went above and beyond to make us feel welcome. He handled our luggage with care, provided helpful information about the hotel and local area, and always greeted us with a smile.

via tripadvisor

necco87

Couples · May 2026

Thank You Thompson.

Liked:Experience was top tier. Everyone was very helpful, especially Korbin, who always took the time to greet us and see if we needed anything.

via tripadvisor

jcseloso

NONE · May 2026

Another amazing staycation! Thanks to amazing office team a lead by their manager Cammie.

Liked:We had an amazing staycation with my wife and my 10 months old baby. I was very impressed that Cammie, the front office manager remembered us from our previous staycation almost two years ago. Before my wife pregnancy we stayed here for our date nights. Almost two years later we were remembered. We felt appreciated. Thompson front dest team are very professional and dedicated with their job. We can’t wait to go back for another staycation. Before leaving the hotel I made another 3 bookings for the month of June. Thank you Cammie for making us feel appreciated! Your team in the front dest are doing amazing job.

via tripadvisor

N3524EPmelf

NONE · May 2026

Not recommended for family vacation

Liked:I booked a Two Queen City View room at the Thompson Hotel San Antonio over Memorial Day weekend through the Amex Fine Hotels + Resorts program. Unfortunately, the experience fell well short of expectations. Upon arrival, I was told no suite upgrades were available due to full occupancy. Later that evening, around 8:00 p.m., I checked the hotel’s website and saw several suites available for booking. I called the front desk to inquire again and was given a generic response that the hotel was fully committed and they did not know why the website showed availability. The hotel was also not particularly family-friendly. I attempted to take my daughter to the spa but was informed that children were not permitted. When I asked about nail services, I was told the same $75 manicure and $90 pedicure pricing applied to children, so we decided not to proceed. The location was another disappointment. While technically on the River Walk, it is in a more isolated section. One evening, while walking back to the hotel, a kind couple stopped us to warn us about an aggressive individual ahead on the path. We chose to return via street level instead, which did not feel especially safe either. The next morning, we went to breakfast at Moon’s Daughter on the 20th floor. We waited approximately 10 minutes at the host stand before being acknowledged. Despite several empty tables, we were told the wait would be about 15 minutes. During that time, a party of more than 10 guests left the restaurant, yet their table remained uncleared for another 10 minutes. At 2:00 p.m., we visited the Cenote Pool and were given a menu, only to learn that food orders could not be placed poolside. We were told to either call room service or go upstairs to Moon’s Daughter and place a takeout order ourselves. I went upstairs, found the restaurant nearly empty, yet our food still took more than 40 minutes to prepare. To add to the frustration, I was charged delivery and service fees despite placing the takeout order in person. One bright spot was the young man working at Helios Café on Memorial Day morning. He was clearly handling a heavy workload but remained professional, friendly, and attentive throughout. As for the room itself, the “city view” overlooked the rundown, vacant Tropicana property. The room felt quite small, and the refrigerator never became properly cold. Overall, this was not the luxury experience I expected from a Thompson property or an Amex Fine Hotels + Resorts booking. Between the inconsistent service, long wait times, limited family accommodations, disappointing room view, and concerns about the surrounding area, I would not choose to stay here again.

via tripadvisor

Location

How to Find Us

115 Lexington Avenue

San Antonio · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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