Name: Kimpton Santo San Antonio - Riverwalk by IHG
Address: 431 South Alamo Street, San Antonio, 78205
Rating: 9.1

Kimpton Santo San Antonio - Riverwalk by IHG | Member Rates | Dyme

Paid WiFiRestaurantSwimming poolFence around poolFree pool cabanasPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

San Antonio, us

Luxurious Amenities

Kimpton Santo offers a range of amenities for guests to indulge in, including a sparkling outdoor swimming pool, a well-equipped fitness centre, and complimentary use of bicycles to explore the city.

Convenient Location

Situated just 600 metres from the Henry B Gonzalez Convention Center and the vibrant city centre, Kimpton Santo provides easy access to popular attractions such as Tower of the Americas, The Alamo, and Ripleys Believe It Or Not Museum.

Exceptional Service

With a 24-hour front desk and room service, guests at Kimpton Santo can expect top-notch service throughout their stay. Book now to experience luxury and convenience in San Antonio.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.1

Exceptional

723 reviews

Highlights

+Beautiful hotel
+Great location
+Comfortable beds
+Friendly staff
+Nice rooftop pool

Could Improve

–Limited breakfast options
–High valet charges
–Long wait for breakfast
–Some outdated facilities

Cleanliness9.5

Quarto limpo e cama muito confortável. Limpeza bem avaliada pelos hóspedes.

Service9.9

Les chambres sont bien pensées et très confortable. Super service au bar et par le personnel.

Location9.7

Ótima localização. Un emplacement parfait pour visiter.

Room Quality9.4

Chambres confortables avec une jolie déco.

Amenities8.4

Absence de petit-déjeuner buffet est un point faible.

Value for Money8.4

Prix un peu cher, surtout pour le petit déjeuner.

Food and Beverage8.0

Menu limité et coûts élevés pour le petit-déjeuner et le restaurant.

Overall Experience9.5

Une expérience globalement très positive avec des points à améliorer.

Jason

Couple · Jun 2026

Welcoming, great view, really good AC, and a comfortable bed.

Liked:Very nice looking. Fast room service for breakfast. Excellent valet help. Everyone there was so welcoming and honestly not just saying it as if they were friendly when approached. I was acknowledged by the staff every time I went past which was very nice.

Disliked:Fridge didn’t work all that well ( but do they ever) and was in the bedroom area not the living area but that’s just splitting hairs to find something wrong.

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Ryan

Solo Traveller · Jun 2026

Can’t wait to visit San Antonio and stay at the Kimpton again

Liked:Gorgeous design, excellent staff, delicious food, great location - beautiful roof top pool

Disliked:My room 1022 was right next to the door that staff accessed constantly - heavy door constantly shutting loudly was annoying

via Nuitee

Olga

Extended Group · May 2026

Liked:Nazira was very helpful

via Nuitee

Marina

Family With Children · May 2026

The physical property and dining were enjoyable, the stressful billing and poor valet management overshadowed what shoul

Liked:On a positive note, the property is modern and well-maintained, and the restaurant offers great food. However, there is room for improvement regarding the staff; while generally pleasant, they occasionally appeared disengaged and lacking a strong customer-service presence.

Disliked:We had a frustrating stay due to issues with the valet and hotel billing. Our car wouldn't start, and the third-party valet company provided terrible service and mass confusion. Worse, the hotel initially refused to take ownership or support us until we reached out to corporate. Additionally, the billing process is disorganized and stressful. Perhaps this is standard practice in the US, but after already leaving a card on deposit, receiving 3 a.m. notifications as ‘night audits’ for daily charge deductions feels incredibly aggressive. This is not an approach taken in Europe, Africa, or Asia, nor what we’ve experience in other hotels in the US. It made the final payout incredibly confusing and chaotic, especially for a large family party trying to settle a single, unified bill at checkout.

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Location

How to Find Us

431 South Alamo Street

San Antonio · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.1

Exceptional

723 reviews

Highlights

+Beautiful hotel
+Great location
+Comfortable beds
+Friendly staff
+Nice rooftop pool

Could Improve

–Limited breakfast options
–High valet charges
–Long wait for breakfast
–Some outdated facilities

Cleanliness9.5

Quarto limpo e cama muito confortável. Limpeza bem avaliada pelos hóspedes.

Service9.9

Les chambres sont bien pensées et très confortable. Super service au bar et par le personnel.

Location9.7

Ótima localização. Un emplacement parfait pour visiter.

Room Quality9.4

Chambres confortables avec une jolie déco.

Amenities8.4

Absence de petit-déjeuner buffet est un point faible.

Value for Money8.4

Prix un peu cher, surtout pour le petit déjeuner.

Food and Beverage8.0

Menu limité et coûts élevés pour le petit-déjeuner et le restaurant.

Overall Experience9.5

Une expérience globalement très positive avec des points à améliorer.

Jason

Couple · Jun 2026

Welcoming, great view, really good AC, and a comfortable bed.

Disliked:Fridge didn’t work all that well ( but do they ever) and was in the bedroom area not the living area but that’s just splitting hairs to find something wrong.

via Nuitee

Ryan

Solo Traveller · Jun 2026

Can’t wait to visit San Antonio and stay at the Kimpton again

Liked:Gorgeous design, excellent staff, delicious food, great location - beautiful roof top pool

Disliked:My room 1022 was right next to the door that staff accessed constantly - heavy door constantly shutting loudly was annoying

via Nuitee

Olga

Extended Group · May 2026

Liked:Nazira was very helpful

via Nuitee

Marina

Family With Children · May 2026

The physical property and dining were enjoyable, the stressful billing and poor valet management overshadowed what shoul

via Nuitee