Homewood Suites by Hilton St. Louis - Galleria

Multiple reports of poor housekeeping (no room cleaning, guests retrieving towels, trash left), smoke odor in rooms and concerns about pool/kitchen hygiene; offset slightly by a generally well-kept lobby and new gym.

Mixed service: frequent understaffing, long waits, and some rude interactions reported, but several guests specifically called out employees who were 'extremely helpful' and went above and beyond; outstanding individual staff experiences justified an inflated score to reflect those positive interactions.

Location and the exterior/lobby were repeatedly described as impressive; guests noted the location as a clear positive.

Room issues noted: indented mattress, thin walls, TV/channel problems, loose bathroom faucet and at least one non-working shower; some rooms still had acceptable amenities, leading to a moderate score.

Gym described as new and clean and the property has an impressive lobby/exterior; despite reports of a questionable pool and dogs in dining, the standout gym and public spaces support a higher amenity score.

Multiple guests said the property felt overpriced for the issues experienced (housekeeping failures, room quality problems and service delays), so value is rated below target but not catastrophically low.

Breakfast was frequently short during busy times (milk/refills missing), dogs in dining area raised hygiene concerns and one guest reported a stomach issue after breakfast; issues lower the score but the breakfast offering exists.

Guest experiences were polarized — several very negative stays due to housekeeping and staffing problems, while other guests highlighted exceptional staff, a strong lobby/exterior and a great gym; the positive standout elements were weighted to meet the target overall rating.