Name: The Ritz-Carlton, Rancho Mirage
Address: 68900 Frank Sinatra Drive, Rancho Mirage, CA 92270
Rating: 9

The Ritz-Carlton, Rancho Mirage | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Rancho Mirage, us

Luxurious Accommodations

Surrounded by the stunning Santa Rosa Mountain Range, The Ritz-Carlton in Rancho Mirage offers elegantly appointed rooms with modern amenities like flat-screen TVs and plush bathrobes.

Relaxation and Recreation

Unwind by one of the two outdoor pools or indulge in a pampering session at the on-site spa and wellness centre. For the fitness enthusiasts, there's a well-equipped gym available.

Dining and Activities

Treat your taste buds at the State Fare restaurant serving delectable meals throughout the day. Additionally, guests can explore hiking trails nearby or make use of the meeting facilities for any business needs.

Experience luxury and tranquility at The Ritz-Carlton, Rancho Mirage - book your stay now for a memorable getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

290 reviews

Highlights

+Nice large rooms
+Beautiful location and grounds

Could Improve

–Poor housekeeping
–Incompetent staff
–Overpriced

Cleanliness8.7

Reported issues with housekeeping, dirty items, and overall cleanliness not meeting expectations.

Service9.2

Multiple complaints about unhelpful and incompetent staff, reflecting poor service.

Location10.0

Positive sentiment about the amazing location.

Room Quality8.7

Rooms described as small, dated, and with maintenance issues, below expectations for price.

Amenities8.7

Lack of expected minibars and proper service; negative comments about available amenities.

Value for Money7.7

Overall sentiment that the price is excessively high for the quality provided.

Food and Beverage9.7

Mixed feedback on availability and service of food options.

Overall Experience9.2

General dissatisfaction with the overall experience, despite a few pros.

Ktatum0628

Family · May 2026

Joni is awesome! And makes the best ritz Carlton experience

Liked:Huge shoutout to Joni, my favorite person at the Ritz! She is such a sweetheart and perfectly captures what Ritz-Carlton customer service is all about. Every time she checks us in, we immediately feel incredibly welcome. Having visited so many Ritz properties, I can confidently say that Joni is the reason this one is my favorite. She is the perfect ambassador for the brand—they really need to promote her to a global trainer so she can teach front-desk staff everywhere!

via tripadvisor

JeremyHayz

Couples · May 2026

1 and Done For Me

Liked:Clean room, Staff was Good and Smiling at most days, breakfast and brunch was fresh and delicious. Quite facility with little to none as far as activities. While wives were out and about us Men literally had 1 bar TV and nothing else to do! No billiards, no cigar room, no media room, no game room. I felt it was very limited for adult males to interact or enjoy. Other than that everything else was good. 1 shot of Glenlivet 12 was $32 dollars, the bottle at Ralph’s is $29.99, so skip the drinking or BYOB.

via tripadvisor

claudiaaM8192CH

Family · Apr 2026

Not worth your hard-earned money

Liked:As someone who travels constantly for business and has stayed at countless Ritz properties around the world, I don’t say this lightly: avoid this property at all costs. What should have been a relaxing long weekend with my husband and child turned into one of the most disappointing luxury hotel experiences I’ve had in years. From the moment we arrived, the tone was off. Check-in was cold, transactional, and completely devoid of the hospitality you expect at this level. The concierge was not just unhelpful, but dismissive to the point of telling us to “just Google it ourselves.” The issues didn’t stop there. The room itself was frankly unacceptable. Exposed cables, broken drawers, and a general sense of neglect that felt miles away from anything resembling Ritz standards. The property is tired, outdated, and nowhere near what is being marketed or priced. Even more concerning was the treatment we experienced. The sideways glances and subtle but unmistakable lack of warmth toward my family made us feel unwelcome in a way that is difficult to ignore and even harder to excuse. I reached out directly to the General Manager following our stay, hoping for at least some acknowledgment or accountability. No response. Not even a courtesy reply. That silence speaks volumes. For the thousands of dollars spent, the level of service and care we received felt closer to a roadside motel than a luxury resort. There are far too many exceptional properties in Palm Desert to waste your time or money here. Do yourself a favor and book elsewhere.

via tripadvisor

Emine

Family With Children · Apr 2026

I should not have gone.

Liked:Nothing

Disliked:Everything. Especially stuff are sooo rude. Never again.

via Nuitee

Location

How to Find Us

68900 Frank Sinatra Drive

Rancho Mirage · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note: Wi-Fi is included in the hotel resort fee.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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