Name: Hotel Universel
Address: 2300 Chemin Sainte Foy, Quebec City, G1V 1S5
Rating: 7

Hotel Universel, Quebec City | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Quebec City, ca

Luxurious Stay Near Laval University

Scandinavian Spa and Indoor Pool: Indulge in relaxation with our on-site spa, saunas, and massage services. Take a dip in the indoor pool for a refreshing experience.

Convenient Amenities: Each room is equipped with modern conveniences like a flat-screen TV, coffee machine, and free WiFi. Upgrade to a room with a kitchenette for added comfort.

Easy Access to Attractions: Located near Laval University and a short drive from Old Quebec, our hotel offers easy access to area attractions. Explore downtown Quebec with the nearby train station and visit nearby shopping centers and the airport.

Book your stay at Hotel Universel for a memorable and convenient experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.0

Very Good

2,511 reviews

Highlights

+Friendly staff
+Good location
+Spa facilities

Could Improve

–Poor cleanliness
–Old room quality
–Limited food options

Cleanliness4.5

Multiple reviews mention poor cleanliness and issues like mould and dirty floors.

Service9.0

Several guests noted friendly staff despite other complaints.

Location9.0

The location was frequently praised as a positive aspect.

Room Quality6.0

Negative comments about outdated furniture and noise disturbances.

Amenities7.0

Facilities like the spa and pool received mixed reviews, with some appreciation for the options.

Value for Money7.5

Some guests felt that the experience matched the price, but not all.

Food and Beverage6.5

Limited food options on-site led to disappointment.

Overall Experience6.5

Overall mixed feelings, primarily positive reviews on location and service, but significant issues with cleanliness.

Huntington

Solo Traveller · Jul 2026

Liked:The staff was great. The area was perfect. The parking was great.

Disliked:Had to have our keys reactivated multiple times. We had to flush the toilet multiple times for it to stop water coming in.

via Nuitee

Annie

Solo Traveller · Jul 2026

Liked:Propre, près de tout, pas trop cher

Disliked:Il y avait un groupe d'adultes qui parlait dans le lobby en bas jusqu'à très tard le soir. Assez dérangeant quand tu essais de dormir.

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ATIKUR

Couple · Jul 2026

Liked:Check in was a shocker! Receptionists girl was very rude & low key racist.

Disliked:Very dirty, carpets had stains all over the area

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Abhishek

Extended Group · Jul 2026

Good

Liked:Location and facilities

Disliked:No water facilities as they suggest tap water from bathroom

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Location

How to Find Us

2300 Chemin Sainte Foy

Quebec City · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the Atrium will be undergoing construction from March 9 to May 9, 2026. also note that the pool will remain open during the work, and that there may be noise disturbance .Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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