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Hôtel Plaza Québec par JARO

Quebec City · CA

Hôtel Plaza Québec par JARO

7.7
Very Good4,443 reviews
  1. Hotel Collection
  2. /Hotels in Quebec City
  3. /Hôtel Plaza Québec par JARO
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 05:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Quebec City, CA

Luxurious Spa Centre and Hot Tub

Indulge in relaxation at Hotel Plaza Quebec's spa centre and hot tub, perfect for unwinding after a day of exploring Quebec City.

Family-Friendly Amenities

With a children's playground and sun terrace, Hotel Plaza Quebec caters to families, ensuring both kids and adults have a memorable stay.

Convenient Location

Located just 200 meters from Parc Aquarium du Quebec, and with easy access to Grande Allee and Battlefields Park, Hotel Plaza Quebec offers a prime spot for exploring the city.

To experience the ultimate blend of comfort and convenience, book your stay at Hotel Plaza Quebec today.

Loading rooms and rates...

Location

How to Find Us

3031 Boul. Laurier

Quebec City · CA

+1 418-658-2727

Policies

Good to Know

Check-in & Check-out

Check-in from 05:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

For non-prepaid stays, the property will place a $200 preauthorization hold per room per stay on the credit card used at the time of booking, within 72 hours prior to arrival. If the preauthorization fails, the property reserves the right to cancel the reservation without notice. Charges per additional guest may apply and vary depending on the property’s policies. A government-issued photo ID and a credit card to cover incidental charges are required upon arrival. Any reservation for more than two rooms per night may be considered a group reservation. In such cases, deposit and cancellation policies different from those applied to individual reservations may apply. Special requests are subject to availability at the time of check-in and may incur additional charges. Special requests cannot be guaranteed. This property accepts credit cards, debit cards, and cash. This property features the following safety features: a smoke detector and a security system. Please notify the property if you expect to arrive late. Only registered guests are permitted in the rooms. Please note that cultural norms and guest policies may vary by country and property. The policies listed here are set by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.7

Very Good

4,443 reviews

Highlights

  • +Friendly staff at the restaurant
  • +Convenient location near restaurants and shops

Could Improve

  • –Dirty floors and towels
  • –Cold pool and inadequate amenities
Cleanliness5.7

Many comments on dirty floors, funky towels, and unclean bathrooms indicate significant cleanliness issues.

Service8.7

Staff were friendly and provided good service, particularly highlighted by the restaurant staff.

Location9.2

The hotel is conveniently located near restaurants and shops.

Room Quality6.7

Rooms did not match the photos, and specific issues with quality were mentioned.

Amenities7.2

Amenities such as the pool being cold and crowded, and lack of expected facilities contributed to dissatisfaction.

Value for Money7.6

Given the high pricing and the issues faced, the value for money was deemed poor.

Food and Beverage8.2

Service at the restaurant was commendable, but food quality faced criticism, especially regarding temperature.

Overall Experience8.4

Mixed reviews with some enjoyment in activities, but overall disappointment in cleanliness and service.

kelly

Couple · Sep 2026

10

Wonderful place to stay after walking around Quebec City all day.

Liked:This hotel was great. We loved the room , shower and balcony. We enjoyed the pool and hot tub in the tropical garden. The Ginger restaurant was very good.
Disliked:Can’t think of anything.

via Nuitee

Blaine

Couple · Sep 2026

10
Liked:Fun atmosphere

via Nuitee

GEORGE

Couple · Sep 2026

4

Just too many negatives to not enough positives. We will not be recommending this property or stay.

Liked:The location was ok. The Resto was fairly good the staff was friendly.
Disliked:A number of fixtures in our room were either broken or in disrepair. The room was dirty especially the area behind the nightstands and head board. They only refreshed our room twice in 6 days. The in room coffee service was never refreshed we had to do it ourselves. The mini fridge made a loud beeping noise throughout our stay. The room we were assigned was near the elevator which made quite a bit of noise throughout the day and night. Other than the lobby the entire hotel seemed unkempt.

via Nuitee

Alina

Extended Group · Sep 2026

9

Returning guest

Liked:It is not the first time I am staying here when in Quebec City - really like the room with view into the pool area. The room is spacious and has all elements of comfort you may need. Pool is not too heavily chlorinated which makes swimming there very nice.

via Nuitee

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