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Hôtel Le Germain Québec

Quebec City · CA

Hôtel Le Germain Québec

9.6
Exceptional362 reviews
  1. Hotel Collection
  2. /Hotels in Quebec City
  3. /Hôtel Le Germain Québec
WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Quebec City, CA

Historic Charm with Modern Comforts

Luxurious Room Amenities

Indulge in free WiFi, Nespresso coffee, BOSE stereo, and a functional work area in every room.

Cozy Lounges and Fitness Facilities

Relax at the espresso bar, unwind by the fireplace, or stay fit at the 24-hour gym.

Prime Location for Exploring

Conveniently located minutes away from historic sites and cultural attractions, Hotel Le Germain Quebec offers the perfect blend of comfort and exploration.

Experience a stay where history meets luxury at Hotel Le Germain Quebec. Book now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

126 Rue Saint-Pierre

Quebec City · CA

+1 418-692-2224

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Pets are welcome at the hotel, but their presence must be communicated when booking, before arrival. A fee of $45 per stay applies, and only one pet is allowed per room. Our little friends cannot be left unattended in the establishment, including your roomGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

362 reviews

Highlights

  • +Excellent Service
  • +Great Location
  • +Comfortable Rooms
  • +Good Amenities

Could Improve

  • –Noise from construction
  • –Breakfast pricing concerns
Cleanliness9.4

Standard quality for this hotel tier, some minor issues noted regarding noise from outside.

Service10.0

Excellent customer service, staff were warm and helpful throughout the stay.

Location10.0

Well-situated, within walking distance to attractions while remaining in a quiet area.

Room Quality9.6

Rooms were spacious, well-appointed, and comfortable.

Amenities9.4

Great amenities with a relaxing lounge area and easy access to food.

Value for Money9.4

Good value but some concerns about breakfast pricing and quality.

Food and Beverage8.9

Breakfast was mentioned as being delicious but some complaints regarding the current offerings.

Overall Experience10.0

Overall, a very pleasant stay and would recommend the hotel.

Patrick

Extended Group · Sep 2026

10

A very enjoyable experience.

Liked:A top class establishment,
Disliked:Everything was as we expected so no complaints.

via Nuitee

Elaheh

Couple · Sep 2026

10

It was a very pleasant stay. I surely revisit this hotel and recommend it to my friends

Liked:The property is in the heart of Quebec City, very close to all the restaurants and places to visit
Disliked:The only thing that I did not like about our room was a deem light in the bathroom. It's very hard for ladies to apply any makeup.

via Nuitee

jillbU4823ZV

Family · Jul 2026

4

Disappointing communication from staff when a/c broke

Liked:There is so much to love about this hotel: perfect location, charming and relaxing lounge areas, spacious rooms with character. Unfortunately we had a poor experience due to the way staff handled the broken air conditioning in our room. I notified staff that the a/c needed attention after a hot and stuffy night of sleep. I called the front desk at 8:30am and told them we would be out of the room from 9 until 3. I also spoke to front desk staff in person on my way out. At that point the unit was already reading 24c. When we returned at 3pm, we were told no one had yet visited the room. Instead of sending a repair person, they sent a porter who fiddled with the wall control and told us to wait 30 minutes. When we called down again, they said that we should pack up our things, and they would move us to a room that they were “cooling down right now” while we were at dinner. So we packed everything. In the meantime, front desk staff had changed shifts. When I spoke to the new staff, they admitted that they did not have an alternative room for us. They offered to open our windows. We agreed as it was starting to cool down outside. When we returned from dinner, windows were still closed and the room was the same temp. We were told they had opened the windows for a few minutes while we were at dinner but they would not remain open for fear of the open window being photographed. While they claimed they had opened the window for a short period, the temp on the wall still read 24. At this point, 10:30pm, they offered us a relocation to another hotel with working a/c. 10:30 pm. I understand completely that buildings are old and things sometimes break. I don’t expect everything to run perfectly at all times. But I do not appreciate lying and stalling from staff as a tactic to handle issues. Making us pack when they knew there would not be a room change. Promising to open windows and then not doing it. Only offering alternate accommodations when it had gotten too late to be an actual workable solution. At top tier hotels, I expect staff to be friendly, efficient problem solvers. I also expect them to be communicative and honest. Here, Le Germain missed the mark.

via tripadvisor

pelletier

Solo Traveller · Jul 2026

9
Liked:Location staff everything was great
Disliked:I was expecting a tub but what I got was still amazing and I'm very pleased

via Nuitee

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