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Hotel Citadelle

Quebec City · CA

Hotel Citadelle

7
Very Good1,737 reviews
  1. Hotel Collection
  2. /Hotels in Quebec City
  3. /Hotel Citadelle
WiFi availableFree WiFiParkingFree ParkingAccessible parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Quebec City, CA

Spacious Rooms with Free Wi-Fi

Hotel Citadelle offers spacious rooms with free Wi-Fi, providing guests with comfort and connectivity during their stay. The basic guest rooms are equipped with a cable TV, work desk, private bathroom, and hairdryers, ensuring a pleasant and convenient experience.

Convenient Amenities

Guests can enjoy complimentary local calls, copy/fax services, and free on-site parking, making their stay hassle-free and cost-effective. These amenities cater to both leisure and business travelers, enhancing their overall satisfaction.

Prime Location

Situated just 5 miles from Quebec City Jean Lesage International Airport, Hotel Citadelle is conveniently located near popular attractions such as Videotron Center, Old Quebec, and Family Dufour Cruises. With easy access to Valcartier Village, Montmorency Falls, and Vieux Quebec within a short drive, guests can explore the best of the region effortlessly.

Book your stay at Hotel Citadelle now to experience comfort, convenience, and prime location all in one place.

Loading rooms and rates...

Location

How to Find Us

4800 Boulevard Wilfrid-Hamel

Quebec City · CA

+1 418-871-3938

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.0

Very Good

1,737 reviews

Highlights

  • +Value for money
  • +Nice staff
  • +Clean rooms

Could Improve

  • –Inconsistent cleanliness
  • –Limited amenities
  • –Old room decor
Cleanliness6.1

Multiple reviews mentioned issues with cleanliness, including dirty floors and unpleasant odors.

Service8.6

Positive sentiments about the courteous staff were prevalent throughout the reviews.

Location8.1

Mentioned as convenient in some reviews but also noted as being away from central attractions.

Room Quality6.5

Mixed feedback about room quality, with mentions of old decor and some issues, but also comfortable beds.

Amenities6.1

Some reviews highlighted missing amenities such as coffee machines and breakfast options.

Value for Money7.5

Overall people felt the price matched the quality offered, despite some complaints.

Food and Beverage6.1

Limited offerings led to some dissatisfaction, with no breakfast options provided.

Overall Experience7.0

Generally satisfactory but with notable grievances affecting the stay.

Mohammad

Extended Group · Oct 2026

7

Good

Disliked:We were told by website that there is breakfast but there was none.

via Nuitee

Jaffer

Solo Traveller · Oct 2026

8
Liked:Very clean, beautiful stay with clean and spacious room, spacious washroom, good staffs.
Disliked:Although air conditioning was working when I reached there , after a couple of hours, it stopped working. Parking lot needs to be properly marked. There's no line, Nothing to separate each cars.

via Nuitee

l

Solo Traveller · Oct 2026

9
Liked:Very pleasant.
Disliked:Everything was fine.

via Nuitee

Ivanka

Couple · Oct 2026

3

I wouldn't go back to this place. It needs a lot of updating to feel its clean.

Liked:Towels were clean as well as pillows. Majority of saff was helpful and spoke English. They helped in calling taxi for us.
Disliked:The room was small and the bed as well. The floor was very dark and dirty. We had to wear shoes the whole time in the room. There was not enough room to put suitcases on or enough room to hang the clothes on. All together the room felt dirty and uninviting.

via Nuitee

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