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SpringHill Suites by Marriott Richmond North/Glen Allen

Glen Allen · US

SpringHill Suites by Marriott Richmond North/Glen Allen

7.3
Very Good569 reviews
  1. Hotel Collection
  2. /Hotels in Glen Allen
  3. /SpringHill Suites by Marriott Richmond North/Glen Allen
WiFi availableFree WiFiParkingFree ParkingSwimming poolIndoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Glen Allen, US

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy the indoor pool, on-site gym with hot tub, and well-equipped suites featuring microwaves, refrigerators, and work desks.

Entertainment and Dining: Cable TV with HBO, wet bar area, American breakfast served daily, and dinner delivery service from local restaurants.

Convenience at Your Fingertips: Lobby coffee and newspaper, free WiFi in public areas, and coin-operated laundry service available.

Book your stay at the SpringHill Suites Richmond Virginia Center for a delightful blend of relaxation and top-notch service.

Loading rooms and rates...

Location

How to Find Us

9701 Brook Road

Glen Allen · US

+1 804-266-9403

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.3

Very Good

569 reviews

Highlights

  • +Friendly staff
  • +Good location

Could Improve

  • –Dirty rooms
  • –Unreliable amenities
Cleanliness5.0

Many reviews mention issues with dirty rooms and unclean conditions.

Service9.0

Staff were described as friendly and accommodating, especially in handling issues.

Location9.0

Multiple reviews highlight the hotel's good location near shops and restaurants.

Room Quality5.5

Several reviews noted problems with room quality, including maintenance issues.

Amenities6.5

Guests expressed disappointment about the pool being closed and other amenity issues.

Value for Money7.8

Mixed reviews on value due to varying experiences with cleanliness and service.

Food and Beverage7.5

Breakfast quality was appreciated but there were issues like the juice machine being down.

Overall Experience8.0

Overall sentiment is mixed; while some enjoyed their stay, many faced significant issues.

Cecelia

Family With Children · Sep 2026

1

Wouldn't stay again, after my experience I feel like I over paid!

Liked:I thought the price for a last minute stay was reasonable.
Disliked:The room smelled as soon as we walked in of old water or mildew, the bedding was dirty. The hotel apparently has an ant problem, everytime I looked up there was an ant. One was on my son pillow another crawled on my daughter I was so disgusted. The lady at the front desk said they were completly booked and proceeded to look for bug spray to assist me with my stay. The pool area needs to be cleaned, it literally smelled of feces, so nope we couldn't even utilize that amenity. This hotel was just overall a horrible experience.

via Nuitee

Caitlyn

Family With Children · Sep 2026

8

Overall the stay was great. We’ve stayed at plenty of hotels and I believe this one had the least decent breakfast. The

Liked:Clean and friendly
Disliked:The breakfast could have been better

via Nuitee

Shirly

Solo Traveller · Aug 2026

9
Liked:Great customer service by both the ladies at the counter (night and day shift). Their key card system wouldn't work, but they had runners who were very kind and helpful when we needed them. Breakfast was fresh and hot! Lady at the kitchen constantly checked if there was enough food. We would definitely go back if we visit the US again.
Disliked:N/A

via Nuitee

william

Family With Children · Aug 2026

6
Liked:The cranberry juice was good
Disliked:The breakfast supervisor was very rude. She was closing lids and putting food away as people were getting breakfast. Most hotels stop serving breakfast at 10 am. They stop serving at 9:30. She didn't even want people sitting in the breakfast area after 9:30. She did not want to replenish food that was low in stock.

via Nuitee

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