Name: Dreams Puerto Morelos Resort & Spa - All Inclusive
Address: Bahia de Petempich SM 12 MZ31 Lote 14-02, Puerto Morelos, 77580
Telephone: +52 998 881 4001
Rating: 7.8

Dreams Puerto Morelos Resort & Spa - All Inclusive | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Puerto Morelos, mx

Luxurious All-Inclusive Resort with Abundant Amenities

Swimming Pools and Spa: With 9 stunning swimming pools and a full-service spa, relaxation and rejuvenation are at your fingertips.

Diverse Activities and Entertainment: From yoga and dance classes to basketball and beach volleyball, there's never a dull moment. Enjoy live nightly entertainment at the indoor theatre.

Culinary Delights: Indulge in a variety of cuisines at 17 restaurants, bars, and lounges. Whether you crave Italian, Mexican, Asian, Seafood, or International dishes, the dining options are endless.

Ready to experience the ultimate getaway at Hyatt Ziva Riviera Cancun All-Inclusive? Book now to create unforgettable memories.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.8

Very Good

581 reviews

Highlights

+Great pools
+Friendly staff

Could Improve

–Poor food quality
–Long wait times

Cleanliness6.3

Multiple reviews mention dirty rooms and public bathrooms, indicating poor cleanliness.

Service7.7

Some reviews mention friendly staff, but others highlight poor service and long waits.

Location8.3

No beach access due to a hurricane and location issues were noted, but it is still a desirable resort location.

Room Quality7.2

Reports of waiting long for room availability and issues with room service affect the perception of quality.

Amenities9.3

Positive comments about the pools and facilities, though some amenities were not fully available.

Value for Money8.7

Given the issues with food and service, some guests question the value for their money.

Food and Beverage5.3

Reviews indicate long waits for food and poor quality of food offerings.

Overall Experience9.7

Despite the various issues noted, some guests had a wonderful time, indicating a generally positive experience.

Vacationer524251

NONE · Jul 2026

Great hotel, no beach.

Liked:Great resort! Offers many pools to choose from depending on what you are wanting. Party pool, water slides, adult only, secluded and the preferred pool has an amazing view! Plenty of pool chairs, umbrellas and clean towels around the pool areas. Carlos around the pools is fast with food and drink orders, always with a smile! Many different restaurants to choose from with a variety of options. Staff is so friendly. Javier at the Hibachi is great. Puts on a great show and the food is delicious...our favorite! Coco Cafe offeres a great frappe, ice cream, desserts and sandwiches. David our butler helped with any requests we had while I was figuring out the hotel app. Checked in daily to see if we needed anything. The ONLY down side of this hotel is the beach....there is none. We knew beforehand so it was expected, but did think we could at least get into the water. It is almost impossible to even access the water. The water is too shallow to swim and so covered with larger rocks. My husband and I spent 11 days here celebrating our 25th anniversary. We enjoyed the stay and would definitely return!

via tripadvisor

And1nickeh

Family · Jul 2026

Nice dreams, not the best

Liked:This was a nice stay at Dreams. I’ve stayed in many other Dreams before and this was not my favorite but still had a nice week! I chose this resort because I like the chain and because of the amount of pools and waterslides since I was travelling with kids 6-8yeard and I knew sargasm/seaweed was bad and didn’t plan to do beach anyways. Pros: pools were great, kids club was fantastic, staff was extremely attentive (benefit of being low capacity), the bartenders, pool servers (Antonio is incredible, so nice and all hassle) entertainment team (Fernanda is the best! But they are all great for yoga, pool vball, crazy games, foam party), all hosts and restaurant staff and servers were all great (loved our special 4th of July celebration - they made it a big party)! I loved that this resort also has a nutrition specialist that hosts special events (charcuterie/mocktail making) and games- this really was a unique thing that I haven’t experienced anywhere else. Love that towels are put out in AM and free wifi. Resort was great size and layout. Room was very big and spacious! Coco cafe is the best, great variety and choices throughout the day, they were very nice! Spa is such a delight! We did the hydrotherapy + VIP services and it did not disappoint, love it! Tapanaki was great make sure you sign up. Cons: honestly was underwhelmed with food. Not sure if low capacity made this difference. Menu items weren’t great just okay. Also you can’t be a 5 star and not have any bacon on the resort. I also love dreams because you don’t have to make reservations (except tapanaki) , but strangely they said resos had to be made on app which again annoying when I like dreams for the purpose of no resos.

via tripadvisor

J5961DEmikeg

Family · Jul 2026

Great resort.

Liked:Raylie the drink waiter was amazing and the best service ever. Very prompt and expeditious. David the manager took amazing care of us.

via tripadvisor

dalenneg

Family · Jul 2026

Very good

Liked:We really appreciatesd Christian is the best employee ever and is very attentive and very safe ant care and about the guest and cares about the guest.

via tripadvisor

Location

How to Find Us

Bahia de Petempich SM 12 MZ31 Lote 14-02

Puerto Morelos · mx

+52 998 881 4001

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.8

Very Good

581 reviews

Highlights

+Great pools
+Friendly staff

Could Improve

–Poor food quality
–Long wait times

Cleanliness6.3

Multiple reviews mention dirty rooms and public bathrooms, indicating poor cleanliness.

Service7.7

Some reviews mention friendly staff, but others highlight poor service and long waits.

Location8.3

No beach access due to a hurricane and location issues were noted, but it is still a desirable resort location.

Room Quality7.2

Reports of waiting long for room availability and issues with room service affect the perception of quality.

Amenities9.3

Positive comments about the pools and facilities, though some amenities were not fully available.

Value for Money8.7

Given the issues with food and service, some guests question the value for their money.

Food and Beverage5.3

Reviews indicate long waits for food and poor quality of food offerings.

Overall Experience9.7

Despite the various issues noted, some guests had a wonderful time, indicating a generally positive experience.

Vacationer524251

NONE · Jul 2026

Great hotel, no beach.

via tripadvisor

And1nickeh

Family · Jul 2026

Nice dreams, not the best

via tripadvisor

J5961DEmikeg

Family · Jul 2026

Great resort.

Liked:Raylie the drink waiter was amazing and the best service ever. Very prompt and expeditious. David the manager took amazing care of us.

via tripadvisor

dalenneg

Family · Jul 2026

Very good

Liked:We really appreciatesd Christian is the best employee ever and is very attentive and very safe ant care and about the guest and cares about the guest.

via tripadvisor