Ponta Delgada · PT

Azoris Royal Garden – Leisure & Conference Hotel

Name: Azoris Royal Garden – Leisure & Conference Hotel
Address: Rua de Lisboa, Ponta Delgada, 9500-216
Rating: 8.9

8.9

Excellent2,172 reviews

WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Ponta Delgada, PT

Luxurious Accommodations

The 4-star Azoris Royal Garden offers elegantly furnished guestrooms with balconies, modern amenities, and a soothing neutral color palette, providing a comfortable retreat for guests.

Gourmet Dining and Entertainment

Indulge in a culinary journey at KOI Restaurant, serving a diverse selection of international and regional dishes. Unwind at the hotel's bar with live piano music or enjoy a sweet treat at the charming coffee shop overlooking the picturesque gardens.

Relaxation and Recreation

Guests can bask in the sun by the outdoor pool, unwind in the indoor pool, or pamper themselves with a rejuvenating massage at the spa. For the more active visitors, the hotel offers tennis facilities and a well-equipped fitness center.

Experience luxury and relaxation at Azoris Royal Garden - book your stay now for an unforgettable getaway!

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Location

How to Find Us

Rua de Lisboa

Ponta Delgada · PT

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in to cover any damages or anything consumed during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Ponta Delgada · PT

Azoris Royal Garden – Leisure & Conference Hotel

8.9

Excellent2,172 reviews

WiFi availableFree WiFiParkingPrivate parkingParking garageRestaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Ponta Delgada, PT

Luxurious Accommodations

The 4-star Azoris Royal Garden offers elegantly furnished guestrooms with balconies, modern amenities, and a soothing neutral color palette, providing a comfortable retreat for guests.

Gourmet Dining and Entertainment

Relaxation and Recreation

Experience luxury and relaxation at Azoris Royal Garden - book your stay now for an unforgettable getaway!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

2,172 reviews

Highlights

+Excellent location near center/marina; safe and walkable
+Spacious, comfortable rooms and good beds
+Attractive grounds: outdoor/indoor pools and gardens
+Very good and varied breakfast
+Many reports of helpful and friendly staff

Could Improve

–Value for money concerns — perceived as expensive by several guests
–Inconsistent restaurant service (cold dishes, missing items) and poor attention to dietary needs in some cases
–At least one report of mold in a closet (cleanliness issue)
–Gym under-equipped; indoor pool requires swim cap; elevators slow
–Parking fees and occasional unfriendly reception staff

Cleanliness7.8

Mixed cleanliness: several guests praised general cleanliness and well-kept rooms, but there is at least one report of mold inside a closet and other occasional issues, bringing this slightly below the overall level.

Service9.9

Generally strong, with multiple mentions of very helpful and friendly staff at reception and attentive breakfast/restaurant staff; a few guests reported unfriendly reception staff or transfer not handled, but positive service comments are dominant.

Location9.9

Very favorable location remarks across reviews: central, about a 10-minute walk to the center/marina, safe streets and easy access to downtown and attractions; only occasional notes about proximity to airport noise.

Room Quality9.8

Rooms are frequently described as spacious, comfortable (good beds), with pleasant balconies/views and well-furnished; a few atypical room-specific complaints exist but overall room quality is excellent.

Amenities8.6

Strong amenities cited (outdoor and indoor pools, Japanese garden, nice bar), though guests noted a few drawbacks: gym underwhelming, pool cap requirement for indoor pool, slow elevators and parking fees.

Value for Money7.4

Value is a relative weakness: multiple guests commented that the price felt high (especially given airport noise proximity and some service lapses), so perceived value is below the overall mark.

Food and Beverage8.1

Breakfast receives frequent praise as varied and good; however, some guests reported poor restaurant service (cold dishes, missing dessert ingredients) and issues serving guests with dietary needs, producing a mixed but generally positive score.

Overall Experience9.7

Overall sentiment is very positive: many guests report delightful stays, recommend the property and praise the grounds, pools and atmosphere, despite some isolated service/food/value issues.

Jennifer

Couple · Sep 2026

Liked:Location, clean, large, comfortable rooms. Helpful staff.

via Nuitee

April

Extended Group · Aug 2026

$4,000 for a 13-hour actual stay: Strict fine print outweighs guest loyalty

Liked:The property is pretty, this is why I returned. I just had a terrible experience this round.

Disliked:What a sad end to a milestone trip. I am writing this review to share our actual experience as returning guests celebrating a major 50th birthday milestone in the Azores. Severe, unprecedented fog and successive flight cancellations delayed our arrival to the property. I contacted the hotel immediately upon being delayed by the airline, asking to adjust our itinerary dates. Management refused any schedule adjustment, holding us to the original non-refundable booking terms for the entire duration. Although our reservation began on May 31st, flight disruptions prevented us from physically checking in until June 3rd. We completed our stay and checked out just 13 hours later to catch our scheduled transfer to Pico. In total, we paid $4,000 for a 13-hour actual stay at the hotel. Upon returning home, I asked management to reconsider charging full price for the missed nights given these extraordinary circumstances. Management acknowledged in writing that the travel disruptions were completely beyond our control and expressed sympathy. However, they hid behind third-party rate conditions to justify keeping 100% of the $4,000 payment without offering any partial refund or credit toward a future visit. A business’s commitment to service is tested when things go wrong. Choosing rigid policy over basic goodwill for returning guests facing a travel emergency speaks volumes. We will not be returning.

via Nuitee

Dan

Couple · Aug 2026

Liked:Breakfast was great, as was the location.

Disliked:The mattress was a little hard.

via Nuitee

Kimberly

Couple · Aug 2026

Liked:Hotel was really nice and the daily breakfast was perfect to start the day. We rented a car to get around the island but really enjoyed that the hotel was walking distance to downtown.

Disliked:N/A

via Nuitee

Location

How to Find Us

Rua de Lisboa

Ponta Delgada · PT

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.