Name: MS Vila Nova
Address: Rua João Francisco Cabral 1 / 3, Ponta Delgada, 9500-208
Telephone: +351 296 301 600
Rating: 8.6

MS Vila Nova, Ponta Delgada | Member Rates | Dyme

WiFi availableFree WiFiParkingParking garageRestaurantSwimming pool

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Ponta Delgada, pt

Luxurious Accommodations

Indulge in the elegant guest rooms at My Story Hotel Vila Nova, adorned with calming blue and grey tones, extra-long beds, and modern amenities like a private bathroom with a bathtub and shower. Upgrade to a suite for the added luxury of a minibar.

Dining Delights

Savor a delicious daily breakfast buffet and dinner at the poolside Atlantis Room. Unwind at the hotel's bar with exotic cocktails and crispy snacks, perfect for a relaxing evening.

Relaxation and Recreation

Take a dip in the outdoor pool or lounge on the sun terrace with comfortable sun loungers and parasols. For some indoor fun, head to the games room for a round of billiards. After a day of activities, unwind in style at My Story Hotel Vila Nova.

Ready to experience luxury and comfort at My Story Hotel Vila Nova? Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

2,465 reviews

Highlights

+Excellent cleanliness
+Friendly service
+Great location
+Varied breakfast options

Could Improve

–Some rooms not as comfortable
–Minor complaints about bedding

Cleanliness8.8

Multiple reviews highlight excellent cleanliness and organization.

Service8.7

Staff are consistently praised for their attentiveness and friendliness.

Location8.8

Conveniently located near the center and points of interest, as noted in reviews.

Room Quality8.4

Rooms described as clean but mentioned as not completely comfortable for all, affecting rating.

Amenities8.5

Amenities like breakfast and parking received positive feedback.

Value for Money8.4

Perceived as good value due to included services, though minor complaints noted.

Food and Beverage8.7

Breakfast variety and quality were frequently praised.

Overall Experience8.6

General sentiment indicates a positive stay with multiple positive remarks.

Rachel

Couple · Aug 2026

Staff was so so. No one at bar to give free welcome drink. Front desk staff mediocre.

Liked:Pool was nice. We had a king room which was nice and spacious.

Disliked:The mattress was one of the worst mattresses I have ever slept on. Could feel every spring and made soooo much noise when you moved. Zero sleep!!

via Nuitee

Christl

Couple · Aug 2026

We liked it well enough. The check in could be more informative and faster.

Liked:Great breakfast, location close to center, but quiet, pool,friendly staff

Disliked:That somebody stole my golden necklace before we got the safe which should have been offered from the beginning. Also, they should have mentioned that they have a garage and the parking in front does not belong to the hotel.we paid a few tickets because of it.

via Nuitee

Fernanda

Solo Traveller · Aug 2026

Liked:I like that the air conditioning was good. Beds were comfortable and close to places to go.

Disliked:The pillows were too soft needed another pillow. Thought the breakfast and dinner we're really expensive so didn't eat there.

via Nuitee

maria lord

Family With Children · Aug 2026

Liked:location was good, we had 7 people, booked 3 rooms, Breakfast was great so was the bar menu.

Disliked:I was very disappointed with the woman receptionist at Vila Nova ------- I had booked 3 rooms ahead of time and paid for it, all had queen size beds, all were family members.. Room # 1-2 adults, Room #2-1 adult and 1 teenager, room ...#3 - 2 adults and 1 child. Room # 3 receipt showed I had PAID ahead of time for 1 EXTRA ' bed', $30 per night ( I questioned why does it said that since I had no extra bed in the room ? she said it was because I was paying for a '3rd person in the room, a young child sleeping with parents in same queen size bed, which made no sense, the receipt indicated it was a ' BED/CAMA' that was NOT THERE.) . It gets worse, here's is my issue with ROOM #2, upon checking to hotel, I was REQUIRED/TOLD TO PAY upfront ', per night , for an extra bed that I did NOT NEED , since I was the only adult sleeping in the room with a teenager sharing the queen bed, made no sense. UPON questioning this extra cost a few times, I was told in two different languages that I was not understanding and had BEEN explained to already what it was required by the hotel...I found it insulting, again I did NOT need an extra bed in my room (#2) since it was just an adult and teenager in the same room. YES, I ended up paying for an extra bed and was in the room that I had no use for, it cost me about $145.00

via Nuitee

Location

How to Find Us

Rua João Francisco Cabral 1 / 3

Ponta Delgada · pt

+351 296 301 600

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking half board, note that drinks are not included. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

2,465 reviews

Highlights

+Excellent cleanliness
+Friendly service
+Great location
+Varied breakfast options

Could Improve

–Some rooms not as comfortable
–Minor complaints about bedding

Cleanliness8.8

Multiple reviews highlight excellent cleanliness and organization.

Service8.7

Staff are consistently praised for their attentiveness and friendliness.

Location8.8

Conveniently located near the center and points of interest, as noted in reviews.

Room Quality8.4

Rooms described as clean but mentioned as not completely comfortable for all, affecting rating.

Amenities8.5

Amenities like breakfast and parking received positive feedback.

Value for Money8.4

Perceived as good value due to included services, though minor complaints noted.

Food and Beverage8.7

Breakfast variety and quality were frequently praised.

Overall Experience8.6

General sentiment indicates a positive stay with multiple positive remarks.

Rachel

Couple · Aug 2026

Staff was so so. No one at bar to give free welcome drink. Front desk staff mediocre.

Liked:Pool was nice. We had a king room which was nice and spacious.

Disliked:The mattress was one of the worst mattresses I have ever slept on. Could feel every spring and made soooo much noise when you moved. Zero sleep!!

via Nuitee

Christl

Couple · Aug 2026

We liked it well enough. The check in could be more informative and faster.

Liked:Great breakfast, location close to center, but quiet, pool,friendly staff

via Nuitee

Fernanda

Solo Traveller · Aug 2026

Liked:I like that the air conditioning was good. Beds were comfortable and close to places to go.

Disliked:The pillows were too soft needed another pillow. Thought the breakfast and dinner we're really expensive so didn't eat there.

via Nuitee

maria lord

Family With Children · Aug 2026

Liked:location was good, we had 7 people, booked 3 rooms, Breakfast was great so was the bar menu.

via Nuitee