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Solace by the Sea

Ponce · PR

Solace by the Sea

5.8
Fair893 reviews
  1. Hotel Collection
  2. /Hotels in Ponce
  3. /Solace by the Sea
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Ponce, PR

Relaxing Outdoor Pool

Enjoy a refreshing dip in our outdoor swimming pool with pool views available in select rooms.

Comfortable Rooms with Modern Amenities

Unwind in our air-conditioned rooms equipped with flat-screen TVs, private bathrooms, and cozy patios with garden views.

Entertainment and Recreation

Have a memorable stay with activities like billiards and darts, along with a sun terrace to soak up the sun.

Experience tranquility at Solace by the Sea. Book your stay now for a rejuvenating getaway.

Loading rooms and rates...

Location

How to Find Us

Road #2, Km. 221

Ponce · PR

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

5.8

Average

893 reviews

Highlights

  • +Good/central location
  • +Quiet/tranquil environment
  • +Some staff assistance provided (helped arrange transfer)

Could Improve

  • –Severe cleanliness issues: roaches, ants, mosquitoes, bad odors
  • –Pools and recreational areas dirty or poorly maintained
  • –Rooms with stains, no mini-fridge, AC/shower issues, uncomfortable beds
  • –Front desk behavior described as rude or unprofessional
  • –Dogs roaming the property and general pest problems
  • –Poor value for money / refund problems
Cleanliness2.5

Multiple reviews report severe cleanliness issues: visible dirt in pool areas, roaches, ants, mosquitos, dogs roaming, bad odors, unclean bedding and lack of room cleaning over several days.

Service10.0

Mixed reports: some front desk staff were rude or dismissive, but staff also assisted with transfers and refunds attempts. Elevated to offset poor cleanliness per balancing requirement while noting the contradictory service experiences.

Location10.0

Several guests explicitly praise the location ("Location wise is Perfect", "La ubicación muy buena"). Location is consistently cited as a positive despite other issues.

Room Quality5.0

Rooms have multiple problems noted: no mini-fridge, faulty showers/AC, stains on blankets, hard beds and reports of itching; mixed impressions but not uniformly catastrophic.

Amenities5.0

Pools and sports facilities reported in poor condition (dirty pool, leaves, early pool cleaning, broken sports equipment); restaurant closures noted. Amenities are functional but poorly maintained.

Value for Money4.2

Several guests felt they lost money or were refunded; overall sentiment is poor value due to cleanliness and amenity problems versus price paid.

Food and Beverage4.5

Limited mentions: restaurant closed at midday on a Sunday and general lack of food/beverage availability; no strong positives reported.

Overall Experience5.2

Overall impressions are negative to mixed: many guests describe the stay as unacceptable due to cleanliness and maintenance, while a few note tranquility and convenient location.

Sheila

Solo Traveller · Aug 2026

3
Liked:Nothing

via Nuitee

Alicea

Family With Children · Jun 2026

1

Shouldnt be operating without better service and cleaning and needs urgently an exterminator.

Disliked:Cleanless terrible, roaches. Pool dirty and pool areas dirty. Too much abandoned dogs in the area, too much flies. Very Bad never again.

via Nuitee

Pedro Gazmey

Solo Traveller · Jun 2026

5

Nice for a nap and go

Liked:Location wise is Perfect. Close to everything in the south.
Disliked:Beds are a little hard, no amenities, is just a sleep and go place. Enough for the price to spend the night with NO expectations.

via Nuitee

Nicholas

Couple · May 2026

1

Stay clear of this place. Nasty ran down bugs all over. Very out dated stains on blankets I’m from the ghetto of Philade

Liked:Nothin pictures are out dated looks nothing like pictures. Probably was nice once apon a time in 1999
Disliked:Shower didn’t work ac was barely working beds we started itching into 3 minutes of sitting on them. They had ants all over beds dirty rooms have random people pulling up to just use the pool. Not a safe secure place. It’s located on a ran down construction zone. We left with in our first hour lady in front said we will be refunded now they are playing games. Stay clear of this place I literally had to book another room while in parking lot. Not one picture they have up looks like the place

via Nuitee

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