Name: Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG
Address: 950 West Van Buren Street, Phoenix, 85007
Rating: 8.5

Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Phoenix, us

Central Location in Phoenix

Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol is conveniently located near top attractions such as Arizona State University and Talking Stick Resort Arena.

Modern Amenities

Enjoy free WiFi, a fitness centre, and a refreshing outdoor pool with a hot tub during your stay. The rooms are well-equipped with air conditioning, flat-screen TVs, and comfortable bedding for a relaxing experience.

Convenience and Comfort

With free parking, laundry facilities, and a business centre, we ensure a hassle-free stay for our guests. Our 24-hour front desk is always available to assist you promptly.

Book your stay at Holiday Inn Express & Suites - Phoenix Dwtn - State Capitol for a memorable experience in Phoenix!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.5

Excellent

935 reviews

Highlights

+Clean rooms
+Comfortable beds
+Friendly staff
+Good food

Could Improve

–Cleanliness issues
–Sketchy location
–Payment difficulties

Cleanliness7.7

Several reviews noted cleanliness issues including stained sheets and dirty bathrooms.

Service9.2

Many reviews praised the staff for being friendly and accommodating, particularly Jacquelin.

Location7.7

Some guests mentioned the location as sketchy, but felt safe within the hotel.

Room Quality8.2

Rooms were generally described as comfortable, though there were some cleanliness issues.

Amenities8.7

The presence of facilities like 24-hour coffee and breakfast options were positively noted.

Value for Money8.7

Fairly rated given the overall quality and service received relative to the price.

Food and Beverage9.2

Breakfast was highlighted positively by several guests.

Overall Experience8.7

Generally positive experiences reported, though some concerns about cleanliness and location persist.

Gabriella

Couple · Jul 2026

Great staff, good food, good times. Thankful

Liked:I liked the gym, and breakfast.

Disliked:The showers were slippery

via Nuitee

Tamika

Solo Traveller · Jul 2026

I will come back again. I want to move Arizona. Arizona is beautiful

Liked:Beautiful property, phoenix Arizona is my favorite state to visit ❤️

Disliked:Everything just right

via Nuitee

Geena

Family With Children · Jun 2026

Convenient location, but would not stay again.

Liked:Great breakfast options. The staff were all very friendly and kind.

Disliked:The location is in a sketchy area. We liked the proximity to the baseball park but when we walked out of the hotel there were several homeless people out and reacting differently. Not the safest area if you’re traveling with young ones or by yourself.

via Nuitee

Couple · Jun 2026

Liked:Prompt and courteous customer service.

Disliked:My stay was okay overall. Upon arrival, I was checked in promptly by the front desk staff, who were friendly, welcoming, and had great energy. Unfortunately, the room I was initially assigned was clearly occupied or had not yet been serviced, the beds were undone, towels were on the floor, the lights were on, and it appeared as though someone had just left. I returned to the front desk and explained the situation. One of the staff members quickly apologized and moved me to another room, which I appreciated. However, later that evening while I was out for dinner, I received a call from the hotel asking me to stop by the front desk when I returned. I was informed that there had been a check-in error and that I had been assigned a room belonging to another guest with a similar name. The room I ultimately received was not the king room I had booked, but rather a room with two twin beds. While that wasn't a major issue for me, it was the second mistake made in a single evening. The front desk staff handled both situations professionally and provided excellent customer service throughout. However, the multiple check-in errors made what should have been a simple arrival process more of a hassle than expected. Overall, the staff was great, but the mistakes negatively impacted my experience.

via Nuitee

Location

How to Find Us

950 West Van Buren Street

Phoenix · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.5

Excellent

935 reviews

Highlights

+Clean rooms
+Comfortable beds
+Friendly staff
+Good food

Could Improve

–Cleanliness issues
–Sketchy location
–Payment difficulties

Cleanliness7.7

Several reviews noted cleanliness issues including stained sheets and dirty bathrooms.

Service9.2

Many reviews praised the staff for being friendly and accommodating, particularly Jacquelin.

Location7.7

Some guests mentioned the location as sketchy, but felt safe within the hotel.

Room Quality8.2

Rooms were generally described as comfortable, though there were some cleanliness issues.

Amenities8.7

The presence of facilities like 24-hour coffee and breakfast options were positively noted.

Value for Money8.7

Fairly rated given the overall quality and service received relative to the price.

Food and Beverage9.2

Breakfast was highlighted positively by several guests.

Overall Experience8.7

Generally positive experiences reported, though some concerns about cleanliness and location persist.

Gabriella

Couple · Jul 2026

Great staff, good food, good times. Thankful

Liked:I liked the gym, and breakfast.

Disliked:The showers were slippery

via Nuitee

Tamika

Solo Traveller · Jul 2026

I will come back again. I want to move Arizona. Arizona is beautiful

Liked:Beautiful property, phoenix Arizona is my favorite state to visit ❤️

Disliked:Everything just right

via Nuitee

Geena

Family With Children · Jun 2026

Convenient location, but would not stay again.

Liked:Great breakfast options. The staff were all very friendly and kind.

via Nuitee

Couple · Jun 2026

Liked:Prompt and courteous customer service.

via Nuitee