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Embassy Suites by Hilton Phoenix Downtown North

Phoenix · us

Embassy Suites by Hilton Phoenix Downtown North

9
Exceptional759 reviews
  1. Hotel Collection
  2. /Hotels in Phoenix
  3. /Embassy Suites by Hilton Phoenix Downtown North
ParkingSecured parkingRestaurantSwimming poolAccess to nearby indoor poolScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Phoenix, us

Luxurious Atrium and Indoor Pool

The Embassy Suites by Hilton Phoenix Downtown North boasts a stunning atrium, inviting guests to relax in a lush and elegant setting. The indoor pool provides the perfect spot for a refreshing swim or a leisurely soak, offering a tranquil escape in the heart of the city.

Delicious Dining Options

Indulge in a culinary experience at the Great American Grill, serving up delectable dishes for breakfast, lunch, and dinner. For a more laid-back atmosphere, the Atrium Lounge offers a selection of beers and cocktails, along with entertainment options like billiards and a dartboard.

Convenient Amenities and Services

From the 24-hour front desk to the well-equipped fitness centre, the Embassy Suites ensures that guests have everything they need for a comfortable stay. With a gift shop on-site, you can easily pick up souvenirs or essentials during your visit.

Book your stay at Embassy Suites by Hilton Phoenix Downtown North for a luxurious and convenient experience in the heart of Phoenix.

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Location

How to Find Us

10 East Thomas Road

Phoenix · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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EMBASSY SUITES BY HILTON PHOENIX DOWNTOWN NORTH

Guest Reviews

What Guests Say

9.0

Exceptional

759 reviews

Highlights

  • +Great location
  • +Exceptional breakfast
  • +Helpful staff

Could Improve

  • –Cleanliness concerns
  • –Issues with room quality
  • –Parking fees
Cleanliness8.3

Filthy carpet and mildew in bathroom; needs attention.

Service9.8

Majority of staff described as helpful and welcoming, despite some minor issues.

Location9.8

Location was frequently praised, convenient for various activities.

Room Quality7.8

Reports of small, worn-out rooms with old mattresses.

Amenities9.3

Heated pool and complimentary breakfast were appreciated.

Value for Money8.8

Mixed feelings; some felt the quality didn't justify the price.

Food and Beverage9.3

Breakfast received generally positive reviews, though some found it lacking.

Overall Experience9.3

Positive experiences outweighed negatives, but some issues affected stay.

Bryanne

Family With Children · Apr 2026

1

Shitty

Liked:It was a clean property
Disliked:They had a gas leak had to evacuate us. Fire Dept was there 4pm they didn’t call text to tell us we were evacuating until 1130 at night. We were told we would be moved to an upgraded Hilton property. Instead, we were first sent to the wrong hotel. After finally being redirected, the room we received was not an upgrade, but a downgrade. I am a single mother traveling with two children. After an already stressful situation, we arrived late only to find there were not adequate sleeping accommodations. One of my children had to sleep on the floor using hotel bedding, and we did not get settled until approximately 2:00 AM. I have attached photos to show the conditions we were left with. This is not what any guest should experience, especially after being displaced and reassured we would be taken care of. I work hard to provide my children with meaningful vacations, and this situation was both disappointing and exhausting. The compensation offered does not reflect the level of inconvenience, stress, and lack of proper accommodations we experienced.

via Nuitee

Kendra

Solo Traveller · Apr 2026

10

Exceptional

Liked:Clean and beautiful
Disliked:Lots of poop in dog walking area and other grass areas not cleaned up! I brought my dogs (Great Danes) and always picked up their poop!

via Nuitee

Carissa

Couple · Apr 2026

10
Liked:No

via Nuitee

Lee

Extended Group · Mar 2026

1

Hotel shut down

Liked:The Fire Department closed them down due to gas leak. So I didn't stay there. No prior notification before arriving. They paid for one night at another hotel, not their sister property. We had to find sleeping arrangements for the second night. The staff that met me in the lobby was polite and professional. Since I prepaid, she informed me they will need to contact the third party booking company regarding the cancelation.
Disliked:My rating is not fair, since there wasn't an "N/A" face.

via Nuitee