Experience luxury at The Notary Hotel, Philadelphia, Autograph Collection, a historic gem near the Convention Center and Independence Hall. Listed on the National Register of Historic Places, immerse yourself in the rich heritage of the city.
Modern Comforts
Indulge in contemporary guest rooms featuring flat-screen TVs, iPod docking stations, and free WiFi. With added amenities like refrigerators and private bathrooms, enjoy a comfortable stay with all the conveniences you need.
Culinary Delights and Exploration
Savor a delightful meal at the on-site Sabroso+Sorbo Restaurant & Bar. Afterward, take a leisurely stroll to Rittenhouse Square, just 1.2 km away, and explore the vibrant surroundings to complete your Philadelphia experience.
Book your stay at The Notary Hotel, Philadelphia, Autograph Collection for an unforgettable blend of history and luxury.
Neighbourhood
What’s Nearby
15th St/City Hall Station (SEPTA Metro)
0.1 miles
A major underground transit hub serving Philadelphia's Market-Frankford Line, Broad Street Line, and Subway-Surface Trolley Lines, located directly across from City Hall.
Oyster House
0.4 miles
A Philadelphia seafood institution known for its fresh oysters, lobster rolls, and traditional seafood, recognized with a James Beard 2026 America's Classics Award.
4.5
Vedge
0.5 miles
An acclaimed vegan fine dining restaurant in a historic brownstone, offering an inventive, seasonal, plant-based menu and a natural wine program.
4.8
Pizzeria Vetri Center City
0.4 miles
A popular pizzeria known for its authentic Neapolitan-style pizzas and high-quality ingredients, located on Chancellor Street.
4.5
Federal Donuts Center City
0.6 miles
A popular spot offering a unique combination of gourmet donuts and twice-fried chicken with various glazes and seasonings.
4.6
LOVE Park
0.2 miles
An iconic public park famous for Robert Indiana's 'LOVE' sculpture, a central fountain, and views of the Benjamin Franklin Parkway.
4.4
Liberty Bell Center
0.7 miles
Home to the iconic Liberty Bell, a symbol of American independence, located within Independence National Historical Park.
4.6
Reading Terminal Market
0.2 miles
One of America's oldest and largest public markets, offering a vast array of fresh produce, meats, baked goods, and diverse culinary treats from over 80 merchants.
4.7
McGillin's Olde Ale House
0.2 miles
Philadelphia's oldest continuously operating tavern since 1860, known for its historic atmosphere, wide beer selection, and lively patronage.
4.5
The Shops at Liberty Place
0.4 miles
An urban shopping mall featuring over 55 boutiques, popular retailers, and restaurants, located between two of Philadelphia's tallest skyscrapers.
4.2
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FAQs
Common Questions
Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.
Yes, the hotel offers fitness center for guests.
Yes, parking is available. Contact the hotel directly for current rates.
Yes, complimentary Wi-Fi is available throughout the hotel.
Yes, the hotel has an on-site restaurant for guests.
The nearest station is 15th St/City Hall Station (SEPTA Metro), 0.1 miles from the hotel.
No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.
Sustainability
Travel That Gives Back
Every booking through Dyme directly funds clean energy infrastructure.
5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent
Sustainability at The Notary Hotel, Philadelphia, Autograph Collection
LowHigh
Medium Carbon
Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.
Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
Please note the Breakfast Included rate includes breakfast for 2 adults and accompanying children under 12 years of age. Additional charges apply for further guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
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Staff was fantastic; however, valet service is a major concern.
Location9.3
Excellent location right by Reading Terminal and close to many attractions.
Room Quality8.8
Rooms are charming and have personality.
Amenities7.8
Limited bar options and basic food offerings.
Value for Money8.8
Great value for the historic and well-maintained hotel.
Food and Beverage7.3
Breakfast is overpriced for what is offered.
Overall Experience8.8
Overall, good experience but some areas need improvement.
Ivan
Couple · Aug 2026
8
Liked:Beautiful location, interiors are nice as well. Especially the Lobby & common areas. Overall a great stay!
Disliked:The door lock to my room ran out of its battery. When I called the front desk it took 45 minutes to send someone. When the individual came they asked me to move from the hallway as they need to focus. They also said I should be “happy” they even came. What kind of approach or attitude is that? I would give the hotel a 4/10 if everything else wasn’t so great, but this specific experience and individual staff member definitely ruined it.
Also it took an additional 30 mins to get in my room, imagine losing one hour and 15 minutes due to a dead door battery. Fun!
via Nuitee
R9879XTangelaf
Business · Jul 2026
2
Terrible
Liked:I am writing to formally document my experience during my stay at The Notary Hotel from July 23 through July 26, 2026. I traveled to Philadelphia to attend a professional conference and selected your property because I trusted Marriott's reputation for exceptional hospitality, professionalism, and guest service. Unfortunately, from the moment I arrived until after I returned home, my experience reflected the opposite of the standards Marriott publicly represents.
I am not writing because one thing went wrong. As a healthcare leader responsible for managing a large department, I understand that unexpected challenges occur. What defines an organization is not whether mistakes happen, but how leadership responds when they do. Throughout my stay, I experienced repeated service failures, poor communication, maintenance concerns, billing confusion, and interactions that left me feeling dismissed rather than valued as a guest.
Check-In Experience
I arrived at approximately 6:30 PM on Thursday, July 23, 2026.
The problems began immediately.
The associate assisting me repeatedly attempted to process my debit card ending in 0460, which I intended to use to pay for my hotel stay. Each attempt resulted in me being told that my card had been declined. While standing at the front desk, I contacted my bank three separate times. Each time, my bank confirmed there was no issue with my account, corrected what they believed was occurring, and assured me the transaction would process successfully.
Despite those confirmations, I continued to be told by hotel staff that my payment had been declined.
The entire check-in process took approximately 45 minutes, delaying my arrival to my room until nearly 7:15 PM. Because of this delay, I missed the beginning of my conference's networking reception—an event that only occurs once each year.
In addition to the inconvenience, the repeated authorization attempts temporarily tied up funds in my checking account, creating unnecessary financial stress before my stay had even begun.
During check-in, I also provided my credit card ending in 4144 solely for incidental charges.
I accepted an upgraded room at an additional $50 per night, believing I would receive a premium guest experience. Instead, I was assigned a room that contained multiple maintenance issues.
Water Damage in the Bathroom
After returning late Thursday evening, I was exhausted and went directly to bed without using the shower.
On Friday afternoon, after returning from conference around 3:30 PM, I took my first shower and immediately noticed a large bubble in the bathroom ceiling directly above the shower, clearly indicating water intrusion.
I immediately reported the issue.
A hotel employee photographed the damage, escorted me to the front desk, documented my phone number, and assured me that Engineering would assess the room and contact me if a room change became necessary.
No one ever called.
No one followed up.
No one checked on me.
That evening I attended dinner and the conference comedy event believing someone from the hotel would contact me while I was away.
No one did.
When I returned later that evening, the ceiling bubble had become even larger.
The attached photographs clearly document the condition of the ceiling.
Air Conditioning Failure
Friday evening another issue became apparent.
My boyfriend joined me after work, and together we realized that although the thermostat displayed a comfortable temperature, the room itself remained extremely warm and uncomfortable.
The thermostat did not reflect the actual temperature of the room.
As a result, we were unable to sleep comfortably.
Saturday morning we continued with our plans to explore Philadelphia rather than remain in our room waiting for maintenance, especially since no one had contacted us regarding the ceiling issue.
When we returned Saturday afternoon to prepare for the conference awards ceremony, the room had become even hotter.
I found myself sweating while trying to get ready for a formal event because the room simply would not cool.
For a room costing approximately $300 per night after the upgrade, this was unacceptable.
Management Response
At this point, I contacted the front desk and specifically requested to speak with a manager.
The individual who answered the telephone confirmed multiple times that she was the manager on duty.
Only after she confirmed that I was speaking with management did I explain my concerns regarding:
the ceiling damage,
the lack of follow-up,
the excessive room temperature,
and the overall handling of my stay.
I was told that the hotel could offer 10,000 Marriott Bonvoy points and possibly a restaurant credit.
When I questioned whether that adequately addressed everything that had occurred, the call was abruptly disconnected.
I immediately called back using both the room phone and my personal cell phone.
On my personal phone alone, I remained on hold for approximately 15 minutes.
Eventually, I received a return call during which I was told that I had misunderstood and that the employee had never claimed to be the manager.
I need to be very clear.
She confirmed multiple times that she was the manager before I discussed my concerns.
As someone who leads employees every day, integrity is one of the most important qualities an organization can demonstrate. Being told afterward that the conversation never occurred significantly damaged my trust in your staff.
Engineering Response
While I was attempting to reach management, Engineering arrived.
I want to recognize the engineer because he was the one individual during my stay who genuinely attempted to resolve the situation.
He explained that the ceiling could not be repaired while the room remained occupied.
He also explained that the room's HVAC design was inadequate because the vents were located near the windows and too far from the main living area.
His recommendations were to:
close all curtains,
reduce sunlight entering the room,
clean the HVAC coils,
replace the air filters,
and provide a fan.
He later delivered a fan.
Unfortunately, even the fan was defective. The power switch was broken and the electrical cord was wrapped in electrical tape. The only way to operate the fan was by plugging and unplugging it from the wall.
The attached maintenance note confirms that Engineering cleaned the coils, replaced the filters, and attempted to improve the room conditions.
While these efforts were appreciated, they also confirmed that the room had existing HVAC issues during my stay.
He deserves recognition for his professionalism and willingness to help.
Billing Concerns
After returning home, I reviewed both my bank account and credit card statements and became increasingly concerned.
My debit card ending in 0460, which I used to pay for my room, reflected charges totaling $1,769.31.
My credit card ending in 4144, which I provided only for incidental expenses, reflected additional charges totaling $280.25.
When I contacted the hotel, Hannah explained that many of these transactions were authorization holds and would eventually disappear because I had used a debit card. She also sent a follow-up email explaining that only two charges had actually posted.
While I appreciate receiving that clarification, it does not erase the inconvenience created during check-in, nor does it explain why I spent additional time after returning home attempting to understand my bill.
I was originally told that my incidental card would only be authorized for $75 per night, totaling $225 for my three-night stay.
Instead, additional charges appeared on that card totaling $280.25, while my debit card also reflected multiple transactions.
Even after reviewing the folio, I still could not reconcile the charges with the $270 service recovery credit, the room charges, valet charges, and only two bottles of wine that had been charged to my room.
The billing process was unnecessarily confusing from beginning to end.
Customer Service After My Stay
Unfortunately, my experience continued after checkout.
During my telephone conversation with Hannah, I was repeatedly interrupted and told statements including:
"Am I allowed to talk now?"
"You are wrong."
"I will not talk to you if you're going to yell."
I have a naturally loud voice.
I was not yelling.
I was not using profanity.
I was attempting to understand my bill after an already frustrating experience.
Rather than listening to my concerns, I again felt dismissed.
Additional Observation During the Conference
Another incident that raised concerns about the hotel's commitment to hospitality occurred during the conference awards ceremony.
During the events meet and greet, comedy show, and award ceremony, the hotel was charging $22.00 per glass for wine. I observed that the same wine was available in the hotel lobby bar for approximately $13.00 per glass. I would appreciate an explanation as to why the same product was priced at nearly double simply because it was being served during a conference event.
Additionally, I observed additional guest bring their own unopened bottle of wine into the event.
Rather than handling the situation discreetly and professionally, a male manager, whose name I unfortunately do not know, approached the guest in what I perceived to be an aggressive manner. He insisted that the guest immediately remove the bottle and return it to their room. Shortly afterward, three security officers entered the event area and began looking underneath the tables while the manager pointed at the guest and spoke in what appeared to be a confrontational and disrespectful manner.
I fully understand that hotels have policies regarding outside food and beverages. However, policies can and should be enforced with professionalism, discretion, and respect.
The manner in which this situation was handled created an uncomfortable atmosphere for everyone attending the event and further reinforced my overall impression that guest concerns were met with confrontation rather than hospitality.
Although this incident did not directly involve me, it contributed to my overall perception of the hotel's culture and approach to customer service.
This Was Not an Upgrade
The most disappointing aspect of my stay is that I willingly paid additional money expecting an enhanced experience.
Instead, my upgraded room contained:
documented water damage,
inadequate air conditioning,
defective equipment,
delayed maintenance response,
no meaningful communication,
and no follow-up until I repeatedly requested assistance.
I cannot help but question whether this room was routinely sold as an upgraded accommodation despite its known deficiencies.
Why I Am Writing
I manage a large healthcare department where I work alongside physicians, surgeons, nurses, and multidisciplinary teams every day. My profession requires accountability, professionalism, integrity, and respect in every interaction.
Those same values are what I expected from Marriott.
I entrusted your organization with both my finances and my comfort while I was away from home attending an important professional conference.
Instead, I experienced repeated communication failures, inconsistent information, maintenance issues, confusing billing practices, and interactions that left me questioning whether Marriott's commitment to hospitality is consistently reflected at this property.
The only individual who consistently demonstrated professionalism throughout my stay was the engineer who genuinely attempted to resolve the problems despite circumstances beyond his control.
Resolution Requested
I respectfully request:
A formal review of my stay by Marriott Executive Leadership.
A review of the conduct and communication of the employees involved.
A review of why this room was sold as an upgraded accommodation despite its documented maintenance deficiencies.
A complete review of my billing to ensure all charges were accurate and processed appropriately.
Appropriate compensation that reflects the significant disruption to my stay and the guest experience I received.
I have attached photographs documenting the water damage, the engineer's handwritten maintenance note, copies of my billing information, and Hannah's follow-up email for your review.
This letter is not about obtaining free accommodations.
It is about accountability.
Marriott has built its reputation on integrity, excellence, trust, and hospitality. Unfortunately, my experience reflected none of those values.
Throughout my stay, I repeatedly observed opportunities where professionalism, communication, and genuine hospitality could have changed the outcome. Whether it was the prolonged check-in process, the maintenance concerns, the confusing billing, the dismissive interactions with management, or the treatment of guests during the conference event, the common theme was a lack of ownership and a failure to provide the level of service that Marriott's reputation promises.
I hope Executive Leadership will review not only my individual experience but also whether these interactions reflect the culture of service guests should expect when choosing The Notary Hotel.
Thank you for your time and consideration. I look forward to hearing from someone with the authority to fully review this matter.
Respectfully,
Angela Fisher
via tripadvisor
Z1497QCandreaf
Solo Travel · Jul 2026
2
Not service—but they charge for it!
Liked:Need to catch a flight? Do not expect to get your car from the valet—which charges $65!
They don’t pick up the phone. I called the front desk. He said, “There’s only one guy and there are three or four cars in front of you.”
What a nightmare!
via tripadvisor
Relax08445622129
Family · Jul 2026
10
Top Notch!
Liked:We had an absolutely fantastic stay at The Notary Hotel! The location is perfect for exploring the city, and the view from our room was truly unbeatable.What really made our trip memorable, though, was the incredible staff. Tokyo at the front desk greeted us with so much enthusiasm and kindly offered us a room upgrade; she was absolutely lovely and made us feel welcome right away. We also had dinner at the hotel restaurant, where Claude took excellent care of us and was incredibly nice. The restaurant had surprisingly reasonable prices. Between the prime location, stunning views, and top-tier hospitality from Tokyo and Claude, we couldn't have asked for a better experience. We will definitely be back!
