Name: Sheraton Philadelphia Downtown
Address: 201 North 17th Street, Philadelphia, PA 19103
Telephone: +1 215-448-2000
Rating: 9

Sheraton Philadelphia Downtown | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Philadelphia, us

Centrally Located in Downtown Philadelphia

Sheraton Philadelphia Downtown is conveniently situated near key attractions like museums, the Pennsylvania Convention Center, and LOVE Park.

Modern Amenities for Comfort

Guests can unwind in redesigned, spacious rooms with Smart HDTVs, in-room entertainment, and convenient workspaces. The hotel also offers a fitness center with Peloton® bikes for health enthusiasts.

Dining Options and Nearby Attractions

Indulge in delicious meals at the on-site Local Cafe and The Terrace, or explore nearby landmarks like The Franklin Institute, Philadelphia Museum of Art, and Liberty Bell Center.

To experience the perfect blend of comfort and convenience in Downtown Philadelphia, book your stay at Sheraton Philadelphia Downtown today.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

649 reviews

Highlights

+Great downtown location
+Friendly staff in some areas

Could Improve

–Cleanliness issues
–Unprofessional service at the reception
–Overpriced for the quality

Cleanliness7.0

Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.

Service10.0

Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.

Location10.0

Great downtown location; easy access to amenities within walking distance.

Room Quality9.5

Rooms were described as okay, but some complaints about cleanliness and maintenance.

Amenities10.0

Facilities and services are present but experienced issues with wait times and staff attentiveness.

Value for Money8.0

Overpriced compared to the quality and services provided.

Food and Beverage7.5

Negative feedback regarding the quality of food and beverage offerings.

Overall Experience10.0

Despite significant issues, some enjoyed their stay; needed improvements were noted.

davideH5039EH

Business · Jul 2026

Very good customer service.

Liked:Great experience at our business conference. Good customer service at front desk. Clean rooms and good room servicing/maid services. Good food available.

via tripadvisor

Y5220UZmayac

Business · Jul 2026

Nice service

Liked:I left my phone charger at home while traveling, and my phone died before I arrived at the hotel. Fortunately, Eddie at the front desk kindly offered to lend me his charger until I could buy one from a nearby store. His generosity was much appreciated.

via tripadvisor

Melanie

Family With Children · Jul 2026

Lazy staff / unclean rooms / paranormal activity

Liked:Location, that’s it.

Disliked:The staff were lazy/ unhelpful. We brought in all of our own luggage and push the luggage cart ourselves without any assistance. The private parking fee was outrageous, $77 for one night. The lobby felt very unwelcoming. It was dimly lit, empty, and lacked any inviting atmosphere. The complimentary water station was always empty, the hotel's dining options were also outrageously expensive, making it difficult to justify eating on-site. We found our room to be unclean. There was hair all over the shower before we had even used it. Our party consisted of eight guests, five adults and three children. The hotel gave us two rooms: one with a single king bed and another with two double beds. I expected the king room to include a pull-out sofa, but it didn't. I don't understand how the hotel expected eight people to comfortably stay with those accommodations. They did send up a rollaway cot, but it was extremely uncomfortable, you could actually feel the metal wires poking through the mattress. The worst part was Room 707, the room felt very uncomfortable to stay in. From the beginning, we couldn't even get into the room with our key card. Front desk said the room is rarely used, so the door lock was "rusty." Instead of fixing it, they showed us a makeshift way to open the door by pulling it hard toward us while pushing on it a certain way. We were eventually able to get inside, but then the door would jam from the inside as well, making it difficult to get back out into the hallway. We reported this to the front desk, and they sent someone to fix it, but it was never fixed posing a serious safety hazard. My aunt staying in Room 707 said that around 3:30 a.m. she had a frightening experience. She felt as though something was lifting her arm and making it difficult for her to breathe. Whether others believe in paranormal experiences or not, it was terrifying for her and left us feeling extremely uneasy.

via Nuitee

L707OCmikew

Solo Travel · Jul 2026

Very poor service for Titanium members

Liked:Booked hotel using Bonvoy points. Was given Club Lounge access as expected but that's were the service ended. Club lounge was always hot and unpleasant to stay in. Complained but not prepared to do anything to help. Oh except to take the food and drink away. Breakfast regularly ran out of food. This morning they ran out of cutlery and you had to eat breakfast from a paper plate with plastic knife and fork. Shocking. The evening hot food looked like it had been there for hours. I was told I could take the food and drink and eat it in the lobby. Honestly. Manager I spoke to was not interested. I requested a quiet room in advance. So they put me in a joining room where you could hear every word next door. My one good shout out is to Colin in the Lobby bar. An absolute star.

via tripadvisor

Location

How to Find Us

201 North 17th Street

Philadelphia · us

+1 215-448-2000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests must be 21 years or older and have a photo identity card to make a reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

649 reviews

Highlights

+Great downtown location
+Friendly staff in some areas

Could Improve

–Cleanliness issues
–Unprofessional service at the reception
–Overpriced for the quality

Cleanliness7.0

Disgusting & dirty throughout entire place; multiple mentions of cleanliness issues.

Service10.0

Mixed reviews; some staff were accommodating, but reception staff described as unprofessional.

Location10.0

Great downtown location; easy access to amenities within walking distance.

Room Quality9.5

Rooms were described as okay, but some complaints about cleanliness and maintenance.

Amenities10.0

Facilities and services are present but experienced issues with wait times and staff attentiveness.

Value for Money8.0

Overpriced compared to the quality and services provided.

Food and Beverage7.5

Negative feedback regarding the quality of food and beverage offerings.

Overall Experience10.0

Despite significant issues, some enjoyed their stay; needed improvements were noted.

davideH5039EH

Business · Jul 2026

Very good customer service.

Liked:Great experience at our business conference. Good customer service at front desk. Clean rooms and good room servicing/maid services. Good food available.

via tripadvisor

Y5220UZmayac

Business · Jul 2026

Nice service

via tripadvisor

Melanie

Family With Children · Jul 2026

Lazy staff / unclean rooms / paranormal activity

Liked:Location, that’s it.

via Nuitee

L707OCmikew

Solo Travel · Jul 2026

Very poor service for Titanium members

via tripadvisor