Name: Tuana Hotels The Natural Resort
Address: 38 Phungmaung Sai Kor, Phuket, Patong Beach, 83150
Telephone: +66 76 341 160
Rating: 7

Tuana Hotels The Natural Resort, Patong Beach | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Air conditioning, Swimming pool

Location

Patong Beach, th

Tropical Oasis: Immerse yourself in the tranquil ambiance of The Natural Resort, just steps away from Patong Beach. Enjoy the lush greenery of the tropical garden surrounding the property.

Comfort and Convenience: Relax in air-conditioned rooms with private balconies, cool tile floors, and modern amenities. Take a dip in the outdoor pool or indulge in a traditional Thai meal at the on-site restaurant.

Explore and Unwind: With a free shuttle service to the beach and easy access to popular attractions like Jungceylon Mall, the resort offers the perfect blend of exploration and relaxation.

Experience the beauty of Phuket at The Natural Resort. Book your stay now for an unforgettable tropical getaway.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

7.0

Very Good

165 reviews

Highlights

+Nice resort with several pools
+Spacious rooms

Could Improve

–Uncleanliness
–Poor service
–Overcharging

Cleanliness4.7

There were multiple mentions of unclean rooms, including dead insects and low hygiene standards.

Service6.7

Staff conduct was reported as rude and unprofessional, with claims of attempted scams.

Location10.0

Location was not directly criticized, assumed to be reasonable based on positive mentions in reviews.

Room Quality5.7

Rooms described as uncomfortable, with issues like ants, sewage smell, and hard beds.

Amenities8.7

Amenities were mentioned positively in one review, suggesting decent facilities.

Value for Money5.7

Frequent mentions of unfair charges and feeling scammed lead to a low rating in this category.

Food and Beverage9.7

Not specifically mentioned, defaulted to 'Standard quality for this hotel tier'.

Overall Experience4.7

Numerous negative experiences leading to a very poor overall impression.

Najeeb

Couple · Jul 2026

Cozy and pleasant..

Liked:I had a pleasant stay at Tuana Hotels The Nature Resort. The hotel was clean, peaceful, and surrounded by beautiful greenery. The staff were friendly and helpful, and the location was convenient for exploring the area. Overall, it was a relaxing stay and good value for money. I would happily stay here again.

Disliked:It would be great if the hotel could provide complimentary amenities such as slippers and dental kits to enhance the guest experience.

via Nuitee

stephen

Solo Traveller · May 2026

Liked:The room good tidy House keeping excellent Pool Good location

via Nuitee

dianacG5426LQ

Couples · Feb 2026

Worst stay in Phuket, Patong!!

Liked:I stayed at this hotel for 10 nights in a Deluxe Room and, unfortunately, it was by far the worst hotel experience I’ve had in Phuket. The biggest issue was the overwhelming number of mosquitos. It was impossible to enjoy the terrace because you simply could not sit outside without being constantly bitten. Basic amenities were also missing — there were no toiletries provided, not even soap, which is unacceptable for a hotel charging premium rates (and without breakfast included). The Deluxe Room was significantly smaller than it appears in the photos and did not fully match the advertised images. Considering the price we paid, the value for money was extremely poor. Service was essentially non-existent. Almost every request was met with a flat “no,” with no effort to assist or accommodate guests. As an example, I politely asked to use an empty room during the night for a short business meeting and was refused outright, even though the space was clearly unused at that time. There was no willingness to help or find solutions. Communication was also difficult due to very limited English among staff. The main pool was visibly dirty, further reflecting the overall lack of proper maintenance and care. The only positive aspect of our stay was the cleaning staff member, who was kind, smiling, and the only person who made us feel somewhat welcome. Having stayed in multiple hotels across Phuket, I can confidently say this was the worst experience by far. I would not recommend this hotel.

via tripadvisor

C9329YVtomm

Family · Nov 2025

AVOID, AVOID, AVOID

Liked:I recently booked a short break for my son and I at the Natural Resort Patong. Upon arrival after a 14 hour flight I was greeted by an angry, rude hotel Receptionist demanding that I pay 1,000 Thai baht cash and hand over my Passport or I would not be allowed to check in. Luckily, I did not hand over my Passport, nor should anyone with half a brain as this Hotel is conditioned to extract every possible dollar from it's guests and WILL rip you off. Like every other guest I was told to go to the 7/11 across the road, as they would NOT accept any credit card whatsoever, so I parted with $50.00 Australian cash which I never saw again. I witnessed several guests visibly upset, some shaking, some in tears at their treatment from the Hotel Welcome committee, never have I seen such a disgusting, unprofessional group of Hotel reception staff. I booked a Double room for myself and another double room for my son, I was given a twin room which had several issues (see below). I complained at least 8 times to reception as did dozens of other angry frustrated guests who were made to wait for well over an hour to talk to reception staff who are extremely rude and trained to ignore you and walk away. • TV did not work, • Air conditioning not working, • Room Safe was locked, unable to use and not secured, so could be easily lifted, • Telephone not connected, • Room Key box was hanging off the wall with wires exposed, • Breakfast was so disgusting that I asked for a re-fund, • Charged for two additional pillows, • Room had a list of Purchase options, including sheets, Remote controls, Ashtray, Cups. Linen ect ect WTF, When my son was due to check out, they refused to refund his deposit until the room had been checked, during this time they put a LOCK on my door as I had his luggage in my room. I was the informed that we had to pay 25,000 Thai Baht (See pic of Hotel Manager counting my money) as a room cleaning fee, even though my son’s room had been ignored by the cleaners ALL week. AS we were due fly home that night and had to get our luggage, I had no choice but to pay the Hotel SCAM fee or they would call the Police. In summary, at the front end you think you’ve booked a bargain Hotel in Patong but upon check out every guest that I spoke to and witnessed were furious at being charged several fees for cleaning issues and in most cases costing way more than the cost of the Hotel accommodation. This Hotel is a TOTAL SCAM and I would AVOID at your own peril. Never will I go back to this dump with the WORST, rudest Reception staff I have ever encountered. AVOID

via tripadvisor

Location

How to Find Us

38 Phungmaung Sai Kor, Phuket

Patong Beach · th

+66 76 341 160

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that in case of early departure, the hotel reserves the right to charge the total amount of the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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