Amari Phuket

Multiple reviews report ants/insects in rooms, unpleasant mattress/bed smell and inconsistent cleaning; cleanliness is below perfect but not uniformly poor.

Majority of reviews praise staff for friendliness, quick service and helpfulness; a few complaints about golf-cart drivers and slow responses exist, but overall service sentiment is strongly positive and score is elevated to reflect consistently high staff praise.

Many guests highlight excellent sea views and proximity to Patong/center; some note villas are far from reception, but overall location and views are repeatedly praised.

Guests mention very good suites and scenic rooms, but some report soft mattresses, odors and accessibility issues to higher rooms; overall room quality is strong with a few notable drawbacks.

Resort amenities (pools for adults/children, spa, high-quality Italian restaurant) are frequently praised; despite a note about limited kids' facilities and pool safety concerns, amenities are seen as a major positive.

Mixed remarks — some guests felt upgrades were not fully usable or the location reduced value, while others enjoyed scenic views and facilities; rated slightly above target reflecting generally positive experiences.

The Italian restaurant is praised for quality, but several reviews criticize the breakfast as poor or insufficiently varied; F&B is decent overall with notable breakfast shortcomings.

Many guests describe amazing, unforgettable stays citing staff, views, pools and spa; a minority had very negative experiences (accessibility, pests, breakfast). Overall sentiment is strongly positive.