Riviera Resort Palm Springs

Mixed reports: several guests praised clean pools and generally tidy grounds, but significant negative incidents (large insect/caterpillar found in a room, multiple reports of flea bites) lowered perceived room cleanliness.

Many guests singled out individual staff (Brandon, James, Randy, Isiah) as very helpful with luggage, directions, valet and spa information; however there were notable negative interactions with some front desk staff and a manager which are called out separately.

Consistently described as very convenient and close to shops and restaurants in Palm Springs; multiple guests highlighted the hotel's strong location.

Rooms described as comfortable and nicely decorated by some, but there were operational issues (premium room tub stopper delayed, rollaway bed problems, housekeeping entering with Do Not Disturb sign) and cleanliness concerns that negatively impacted room quality.

Pools and landscaping received positive mentions and the spa is appreciated; however towel limits at pools, a permanently closed oasis pool bar and an announced remodel/temporary closures reduced amenity satisfaction.

Perceived as overpriced by some guests when key accommodations were missing (wrong room type, rollaway issues, unexpected closures) and when service failures occurred, lowering value perception.

Breakfast and restaurant staff were praised (breakfast described as amazing), though the closure of the oasis pool bar disappointed several guests.

Overall mixed but leaning positive: many guests reported an amazing stay thanks to friendly staff, pools and location, while others experienced significant service and room issues that led to disappointment or early checkout.