Name: Hotel New Otani Osaka
Address: Chuo-ku Shiromi 1-4-1, Osaka, 540-8578
Telephone: +81 6-6941-1111
Rating: 8.8

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Osaka, jp

Luxurious Accommodation with Stunning Views

Hotel New Otani, located in front of Osaka Castle, offers spacious rooms with city or castle views. Enjoy the comfort of LCD TVs and unwind in the hot tub or sauna.

Dining Options and Culinary Delights

Indulge in 13 dining choices, including French, Japanese, and International cuisine. Keyaki restaurant serves delectable teppanyaki dishes with a view, while Sky Lounge offers delightful cocktails. Don't miss the breakfast buffet with a variety of cuisines.

Convenience and Services

Benefit from free WiFi, concierge services, and a shuttle to Kyoto. Purchase Osaka Castle tickets on-site and explore nearby shopping at JO-TERRACE OSAKA. With easy access to Osaka Station and major airports, your stay at Hotel New Otani Osaka promises convenience and luxury.

Book now for a memorable stay at Hotel New Otani Osaka!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

2,940 reviews

Highlights

+Great staff service
+Good breakfast options
+Spacious rooms

Could Improve

–Cleanliness issues
–High prices for dining
–Facilities not as expected

Cleanliness8.0

Several mentions of cleanliness issues, notably the toilet wall joint being unclean.

Service10.0

Exceptional service highlighted across multiple reviews, with staff receiving specific praise.

Location9.5

Strong location benefit mentioned, especially proximity to Osaka Castle and ease of accessing train stations.

Room Quality8.5

Room sizes were generally praised, but some issues reported with facilities not matching the expectations.

Amenities8.5

Amenities available were generally acceptable, but some guests noted missing free facilities that could have improved the experience.

Value for Money8.0

Concerns about high prices for basic services like dining seemed common, affecting perceived value.

Food and Beverage9.0

Breakfasts were generally praised, especially on the top floor with the view.

Overall Experience9.0

Generally positive experience with some noted issues that affected satisfaction.

Shaban

Couple · Aug 2026

Liked:Had a pool but it was complex to use it You had to pay When advertised it was advertised with a pool then all of the sudden payment

Disliked:Didn't like that you had to pay for the pool facility

via Nuitee

Ákos

Solo Traveller · Aug 2026

Liked:Nothing

Disliked:Wellness extra charge. Breakfast expensive. Old desgingned room

via Nuitee

Labourel

Family With Children · Aug 2026

Nice travel back to the 1980s

Liked:Large hotel with many facilities and a close access to the Osaka castle

Disliked:Very old fashioned room and overall building. It is like traveling to the 80s

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Ajay

Family With Children · Aug 2026

Excellent

Liked:Great location

Disliked:More breakfast choice

via Nuitee

Location

How to Find Us

Chuo-ku Shiromi 1-4-1

Osaka · jp

+81 6-6941-1111

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This is applicable to non-refundable bookings only. If the name of the paying guest and staying guest do not match, the hotel cannot create a payment receipt for the staying guest at time of check-out or check-in. Additional charges apply to the fitness centre, swimming pools, massage services and tennis court. For more information on charges, please contact the hotel. Only guests 18 years and older are admitted to the fitness centre, including the indoor swimming pool, gym, hot tub, etc. Please note that an additional charge may apply for check-in before 15:00. Please note that an additional charge will apply for late check-out after 12:00. Please note that breakfast costs may differ during the New Year's holidays. When booking for more than 10 persons, different policies and additional supplements may apply. Please note that children of elementary school age and younger must be accompanied by an adult at all times. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. An accommodation tax per person, per night is not included in the price and must be paid at the property. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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