Osaka · JP

Centara Grand Hotel Osaka

Name: Centara Grand Hotel Osaka
Address: 2 11 50 Nambanaka Naniwa Ku, Osaka, 556-0011
Rating: 9.4

9.4

Exceptional4,411 reviews

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Osaka, JP

Luxurious Accommodation

Located in a prime spot in Osaka, Centara Grand Hotel Osaka offers air-conditioned rooms with top-notch amenities including a fitness center and free WiFi. The 5-star hotel also boasts a restaurant and a bar for guests to unwind in style.

Convenience at Its Best

Guests can enjoy the convenience of room service, a 24-hour front desk, and currency exchange services during their stay. Each unit is equipped with a safety deposit box for added security.

Nearby Attractions

Explore the vibrant surroundings with popular attractions like Namba Station, Kamomecho Park, and Nipponbashi Park just a stone's throw away. Plus, with Itami Airport a short 22 km drive, your journey to Centara Grand Hotel Osaka is made easy.

Book your stay at Centara Grand Hotel Osaka now for an unforgettable luxury experience!

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Location

How to Find Us

2 11 50 Nambanaka Naniwa Ku

Osaka · JP

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

An accommodation tax per person, per night is not included in the price and must be paid at the property. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

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Osaka · JP

Centara Grand Hotel Osaka

9.4

Exceptional4,411 reviews

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Osaka, JP

Luxurious Accommodation

Convenience at Its Best

Guests can enjoy the convenience of room service, a 24-hour front desk, and currency exchange services during their stay. Each unit is equipped with a safety deposit box for added security.

Nearby Attractions

Book your stay at Centara Grand Hotel Osaka now for an unforgettable luxury experience!

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

4,411 reviews

Highlights

+Friendly staff
+Great location
+Comfortable rooms

Could Improve

–Breakfast selection could improve
–Impersoanl feel due to hotel size

Cleanliness9.4

The hotel is described as very clean and well-kept. Specific mentions of clean rooms reflect high standards.

Service9.8

Multiple mentions of friendly, helpful staff, particularly Piyawan and Mr. Rudi, highlight exceptional service.

Location9.9

Proximity to attractions like Dotonbori and easy access to transportation stations emphasize a great location.

Room Quality9.3

Rooms are noted as spacious, modern, and comfortable, contributing to a positive sentiment about room quality.

Amenities8.8

Amenities such as breakfast options and a spa enhance the stay, though some reviews suggest room for improvement.

Value for Money9.3

Reviews indicate high satisfaction regarding value, particularly given the amenities and location.

Food and Beverage8.9

Breakfast options receive praise, although one mention suggests it could be better.

Overall Experience9.8

General sentiment reflects high satisfaction, with many reviews expressing a desire to return.

Roberta

Solo Traveller · Oct 2026

Osaka 3 night Stay

Liked:I loved that it was so.comfortable with everything we needed in our room. The view was amazing. You could simply lay in bed an watch the city of Osaka. We had a club floor room. The club room staff were exceptional. We had a very late flight. They.looked after us so thay we were comfortable until we needed to head.to the airport. The cocktail food and drinks were really good! Delicious with such a variety of food.

Disliked:I guess the only thing would be that there is no spa, sauna or pool. It would be perfect with one of these without the cost.of going to the Spa service and pay.to use their facilities.

via Nuitee

Bradley

Couple · Oct 2026

Would highly recommend

Liked:Central location close to public transport and Dotonbori area where there is no shortage of bars and restaurants. The views from the rooftop bar were exceptional.

Disliked:n/a

via Nuitee

Niv

Couple · Oct 2026

Liked:We had a fantastic stay at this hotel! The room was spacious and comfortable, and the location was excellent, within easy reach of Dotonbori. We stayed on the 27th floor, and the breathtaking city views were definitely a highlight of our stay.

via Nuitee

Denisa Elena

Couple · Oct 2026

Premium hotel in the heart of Osaka

Liked:Centara Grand Osaka is a beautiful luxury hotel with elegant design, excellent facilities and a comfortable, premium atmosphere. The cleanliness was impeccable, and the hotel itself has the quality and appearance one would expect from a high-end property. I would particularly like to thank the receptionist who helped us move to a quieter room on a higher floor. He was kind, professional and efficient, resolving the issue in less than 15 minutes. My sincere thanks also go to Paul, another manager, who showed genuine hospitality and professionalism by arranging breakfast for us in the hotel lounge on our final morning. These team members demonstrated that excellent customer service is ultimately about listening to guests, taking responsibility and finding practical solutions. Their efforts made a real difference to our stay. Although I was very upset given the issues we faced at check-in, the attitude of these gentlemen made me rate the property with 10/10.

Disliked:We spent ten days traveling around Japan, and Centara Grand Osaka was the hotel we had the highest expectations of. Given its luxury positioning and the approximately €1,500 we paid for our three-night stay, the initial experience was particularly disappointing. At check-in, we were informed that breakfast was not included in our reservation, despite my clearly remembering selecting a rate that included it. What disappointed me most was the way the General Manager, Agnes, handled the situation. Rather than offering a clear and fair solution, she repeatedly gave generic apologies without meaningfully addressing the problem. After considerable insistence, she offered breakfast for one morning, but then rolled her eyes and asked whether I wanted complimentary breakfast for all three days. I found this attitude unprofessional and dismissive. I know what I booked, and guests should not be made to feel as though they are asking for a favour when trying to receive what they believe was included in their reservation. Discrepancies in the hotel’s system should not become the guest’s responsibility. We were also initially assigned a room directly above the train tracks, where the noise made it extremely difficult to rest. When I raised the issue, Agnes initially insisted that moving us to a quieter room was impossible. Yet a helpful receptionist resolved the problem in less than 15 minutes by arranging a room on a higher floor. Mistakes can happen at any hotel, but the way they are handled makes all the difference. At a luxury property such as Centara, I expected more flexibility, accountability and empathy. Being so inflexible over a breakfast issue, while failing to address the noise problem constructively, fell well below the standard I would expect. I am grateful to the staff members who ultimately helped us, but the initial handling of these issues significantly affected our experience.

via Nuitee

Location

How to Find Us

2 11 50 Nambanaka Naniwa Ku

Osaka · JP

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.