Name: Krystal Grand Nuevo Vallarta
Address: Blvd Costero No. 800, Nuevo Vallarta, 63732
Rating: 7.6

Krystal Grand Nuevo Vallarta, Nuevo Vallarta | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Nuevo Vallarta , mx

Luxurious 5-Star Beachfront Retreat

Private Beach Area and Outdoor Pool: Enjoy the sun and sand with exclusive access to a private beach area and unwind by the outdoor swimming pool.

Dining and Wellness Facilities: Indulge in exquisite dining at the on-site restaurant, pamper yourself at the hairdresser's, and stay fit at the fitness centre.

Family-Friendly Amenities: Keep the little ones entertained at the children's playground while you enjoy the evening entertainment and 24-hour front desk service.

Experience the epitome of luxury and relaxation at Krystal Grand Nuevo Vallarta. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.6

Very Good

105 reviews

Highlights

+Friendly staff
+Good food options
+Great location

Could Improve

–Cleanliness issues
–Outdated rooms
–Pool chair availability

Cleanliness6.1

Resort is dated and rooms, stairs and hallways could be cleaner.

Service8.6

Staff were very friendly and responsive to issues.

Location8.6

Location received positive feedback for views and access.

Room Quality6.6

Some rooms described as outdated and having issues.

Amenities7.6

Positive mentions of the pool and breakfast buffet, though some issues with availability.

Value for Money7.1

Guests felt they paid more for what they received compared to expectations.

Food and Beverage8.6

Food, especially the buffet, was well-received.

Overall Experience7.6

A family-oriented hotel with positives but also issues that detracted from experience.

Anthony

Extended Group · Mar 2026

It was an okay experience, there have been better ones.

Liked:I enjoyed it being next to the beach and being all inclusive resort

Disliked:That the staff cater more to white Americans/Canadians and if you look brown or Mexican you are ignored and treated less than.

via Nuitee

Karen

Couple · Jan 2026

Loved it and will go back again.

Liked:Right on the ocean! Lots of pool space and lots of dining room.

Disliked:Difficult to get a reservation at the restaurants other than the buffet.

via Nuitee

Alex

Couple · Dec 2025

Pros: Location, staff and views. Cons: Crowds and no pool chairs available after 7:30am

Liked:Location , staff, pool, view and breakfast buffet

Disliked:People saving seats by the pool. If you didn’t set an alarm you missed out. All seats were taken by 7:30 am And who wants to set an alarm on a holiday. Some people never even used the seats. Not good. Resort is dated and rooms, stairs and hallways could be cleaner.

via Nuitee

Christine

Couple · Oct 2025

Family hotel with lots of kids, not so great for adults who just want a relaxing get away.

Liked:The buffet was great, and the staff were very nice too. We did not experience the other restaurants, however, I stopped into the little coffee shop on our first morning, and the line was very long and only one person working.

Disliked:Well, part of this is my fault. I know it was not an "adults only" resort, but I felt that because we were going to be there during the week, there wouldn't be many families. I did not anticipate HOW many families were going to be there with small children, so there was only really one pool we could use, because everyone knows kids pee in the pool b/c they are kids. However, the first night we were there, I think there were a few bachelor parties, so not only was it really hard to get a drink with the bartender who was servicing walk ups (again, the line was long), but I noticed all the guys were spilling their drinks into the pool as they partied. We sat on the beach our first night, but I didn't really notice anyone servicing the beach guests. Also, the chairs were sprawled everywhere and we couldn't have a conversation without getting hit up by families trying to sell us every trinket under the sun. One after the other. Our room was decent and large and faced the ocean, which was nice, but we left the room on Sunday morning around 10:30-11am and took the "do not disturb" sign off our handle so that our room can be serviced, but we got missed. We called the front desk around 7-7:30pm I think to ask for service and nobody came, so we flagged down the staff that we saw on the floor above and they happily came in to clean. Alberto, my husband who speaks Spanish, asked them why it took so long and she said they have a staff of 20 cleaners to clean 400 rooms. Obviously, they are understaffed. However, she was super friendly, even though she had been there since morning, and she cleaned it quickly and really well. Again, part of this was our fault as we didn't gauge this correctly for how we like to travel. The staff was very friendly, but we moved hotels after 2 days, which is expensive to do something like that.

via Nuitee

Location

How to Find Us

Blvd Costero No. 800

Nuevo Vallarta · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.6

Very Good

105 reviews

Highlights

+Friendly staff
+Good food options
+Great location

Could Improve

–Cleanliness issues
–Outdated rooms
–Pool chair availability

Cleanliness6.1

Resort is dated and rooms, stairs and hallways could be cleaner.

Service8.6

Staff were very friendly and responsive to issues.

Location8.6

Location received positive feedback for views and access.

Room Quality6.6

Some rooms described as outdated and having issues.

Amenities7.6

Positive mentions of the pool and breakfast buffet, though some issues with availability.

Value for Money7.1

Guests felt they paid more for what they received compared to expectations.

Food and Beverage8.6

Food, especially the buffet, was well-received.

Overall Experience7.6

A family-oriented hotel with positives but also issues that detracted from experience.

Anthony

Extended Group · Mar 2026

It was an okay experience, there have been better ones.

Liked:I enjoyed it being next to the beach and being all inclusive resort

Disliked:That the staff cater more to white Americans/Canadians and if you look brown or Mexican you are ignored and treated less than.

via Nuitee

Karen

Couple · Jan 2026

Loved it and will go back again.

Liked:Right on the ocean! Lots of pool space and lots of dining room.

Disliked:Difficult to get a reservation at the restaurants other than the buffet.

via Nuitee

Alex

Couple · Dec 2025

Pros: Location, staff and views. Cons: Crowds and no pool chairs available after 7:30am

Liked:Location , staff, pool, view and breakfast buffet

via Nuitee

Christine

Couple · Oct 2025

Family hotel with lots of kids, not so great for adults who just want a relaxing get away.

via Nuitee