Name: Sheraton Norfolk Waterside Hotel
Address: 777 Waterside Drive, Norfolk, VA 23510
Telephone: +1 757-622-6664
Rating: 7.8

Sheraton Norfolk Waterside Hotel | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Norfolk, us

Waterfront Location

The Sheraton Waterside is Norfolk's exclusive waterfront hotel, providing guests with stunning views and easy access to Waterside Marketplace.

Luxurious Accommodations

Indulge in the comfort of our fresh guestrooms featuring Sheraton Sweet Sleeper beds and premium bedding for a restful night's sleep.

Convenient Amenities

Stay active in our complimentary fitness center, shop for unique gifts at the on-site store, and take advantage of our attentive concierge service for a seamless stay.

Experience the best of Norfolk at Sheraton Waterside. Book your stay now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.8

Very Good

1,052 reviews

Highlights

+Friendly staff
+Great location
+Clean and comfortable

Could Improve

–Inconsistent service
–Valet issues
–Restaurant service needed improvement

Cleanliness8.1

Very clean and comfortable.

Service7.6

Staff were helpful, but experienced some issues with valet and restaurant service.

Location8.1

The hotel is nicely located on the waterfront, walking distance to port and dining.

Room Quality8.1

Open plan and contemporary, contributing to a relaxing stay.

Amenities7.6

Valet service could be improved; however, happy hours are pleasant.

Value for Money8.1

Overall good value despite some service issues.

Food and Beverage7.1

Brunch was delightful, but restaurant service quality lacking.

Overall Experience7.6

Overall great stay; mostly satisfied but with minor issues.

Juan

Couple · Aug 2026

The room was hot the A/C unit wasn’t properly.

Disliked:I didn’t like being charged for my stay when I booked it through booking.com. So I ended paying twice for one stay.

via Nuitee

Lisa

Solo Traveller · Aug 2026

Liked:Clean and Comfortable

Disliked:Valet parking was quoted as 35 dollars and I was charged 40.

via Nuitee

michaelkS4776TE

Friends Getaway · Aug 2026

Bluemoon Taphouse

Liked:Stopped in to the Bluemoon Taphouse had good food and a great time. Our bartender Hysonia was great.

via tripadvisor

D8810NOrobertc

Business · Aug 2026

No Communication .

Liked:When I checked in July 22, 2026. I was informed by the front desk that the air conditioning issue had been resolved. Upon entering my room, the temperature was 75°F. I went to the restaurant for dinner, and when I returned around 9:30 PM, the temperature had dropped to 73°F. Based on that improvement, I assumed the problem had been fixed. Unfortunately, after going to bed around 10:30 PM, it became apparent that something was still wrong. I woke up at approximately 1:00 AM to find the room temperature had climbed back to 75°F. By 3:00 AM, it had risen to 77°F, and by 5:00 AM, it reached 78°F. As a result, it was a very uncomfortable night and extremely difficult to get any meaningful sleep. My disappointment stems less from the air conditioning failure itself and more from the lack of communication that followed. At checkout, I provided my name and contact information to the front desk attendant, who was very courteous and helpful. I also sent a message through the Marriott app. However, I never received any response through either channel. In my experience, Marriott is typically very responsive when issues arise during a guest's stay. Therefore, I was surprised and disappointed that there was no follow-up regarding a problem that significantly affected my comfort and ability to rest.

via tripadvisor

Location

How to Find Us

777 Waterside Drive

Norfolk · us

+1 757-622-6664

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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