Courtyard by Marriott Norfolk Downtown

The hotel was described as dirty and not well maintained with issues like food under cushions and smelly carpets.

Most reviews praised the staff, particularly valet Mark Jones and the front desk staff, for their excellent customer service.

The hotel is conveniently located near areas of interest, which was positively noted by some guests.

Several reviews mentioned old furniture and maintenance issues, indicating a need for renovation.

While some amenities were mentioned, issues with cleanliness and functioning facilities negatively impacted this score.

Guests questioned the overall value, especially concerning the advertised amenities versus actual offerings.

Negative feedback about the food quality and lack of options was highlighted, indicating dissatisfaction.

Generally, despite service praises, many guests highlighted various issues that affected their overall experience.