The Wallace Hotel

Repeatedly praised across reviews: 'clean', 'very clean', 'excellent housekeeping' and 'bright' rooms; overall very high cleanliness scores with no major complaints.

Staff described consistently as friendly, polite, helpful and accommodating — several reviews highlight the team as the best part of the stay.

Strong positive mentions: Upper West Side, close walk to subway and Central Park, many restaurants nearby — location repeatedly called excellent/convenient.

Rooms described as comfortable, spacious and quiet with good beds and water pressure; a few notes about lower-floor rooms being dark/noisy and one note of a small bed.

Positive mentions of gym, lobby, live music and complimentary water; some minor negatives (gym could be better equipped, no coffee in lobby, missing mugs/glasses).

Mostly positive stays but multiple comments about price concerns: one guest charged more than booking price, others cited slightly high cost for what’s offered or imbalance for lower-floor rooms.

Bar and lobby repeatedly praised (live music, nice bar atmosphere); minor issues reported such as missing wine glasses and lack of coffee mugs/in-lobby coffee.

Overwhelmingly positive overall impressions — words used include 'perfect', 'exceptional', 'go-to spot', with many stating they will return.