Pendry Manhattan West, New York | Member Rates

Name: Pendry Manhattan West
Address: 438 West 33rd Street, New York, NY 10001
Rating: 9.8

Pendry Manhattan West, New York | Member Rates | Dyme

Self parking (surcharge)ParkingRestaurantSnack bar/deliConcierge serviceTelevision in common areas

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Television in common areas, Front desk (limited hours), Express check-in, Free wired internet, Snack bar/deli, Self parking (surcharge)

Location

New York, us

Walkability

Walk

Bike

Stunning Interiors and Unique Design

Experience a blend of elegance and contemporary design at Pendry Manhattan West. The hotel boasts stunning interiors and an awe-inspiring, rippling wave façade that sets it apart in the city's iconic skyline.

California-Inspired Progressive Luxury

Indulge in a California-inspired take on luxury that brings a relaxed and airy vibe to the bustling city. Pendry Manhattan West offers a unique blend of sophistication and comfort, creating a timeless experience for guests.

Central Location with Vibrant Energy

Situated in the heart of the city's new west side, Pendry Manhattan West is not just a hotel but an extension of the vibrant energy of the area. Immerse yourself in the sophisticated pulse of the city while enjoying a stay that is truly one-of-a-kind at Pendry Manhattan West.

Neighbourhood

What’s Nearby

34 St–Penn Station

5 min walk

A major transportation hub serving multiple subway lines, Amtrak, LIRR, and NJ Transit, conveniently located near the hotel.

34 St–Hudson Yards

5 min walk

The western terminus of the 7 subway line, providing direct access to the Hudson Yards complex and surrounding areas.

Mercado Little Spain

3 min walk

A vibrant Spanish food hall by celebrity chef José Andrés, offering a diverse array of traditional Spanish dishes, tapas, and drinks.

4.3

Legacy Records

10 min walk

An upscale New American restaurant known for its chic atmosphere, creative dishes, and extensive wine list, located near Hudson Yards.

4.4

Katsuya Hudson Yards

5 min walk

A renowned Japanese restaurant offering innovative sushi and robata dishes in a stylish setting within the Hudson Yards complex.

4.2

Peak Restaurant & Bar

5 min walk

An upscale restaurant and bar on the 101st floor of 30 Hudson Yards, offering modern American cuisine with breathtaking panoramic city views.

4.3

The High Line

6 min walk

An elevated linear park built on a historic freight rail line, featuring unique city views, public art installations, and diverse plant life.

4.7

Edge Observation Deck

5 min walk

The highest outdoor sky deck in the Western Hemisphere, providing thrilling 360-degree views of New York City from its glass floor and angled walls.

4.7

Madison Square Garden

8 min walk

Known as 'The World's Most Famous Arena,' this multi-purpose indoor venue hosts major sports events, concerts, and other entertainment.

4.6

The Shops & Restaurants at Hudson Yards

5 min walk

An upscale, multi-level shopping center featuring over 100 stores, diverse dining options, and public art installations.

4.4

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

326 reviews

Highlights

+Amazing staff
+Great location
+Luxurious accommodations

Could Improve

–Lobby area small and distracting

Cleanliness9.7

Overall experience indicates that the hotel is clean and well-maintained.

Service10.0

The staff were amazing and provided exceptional service.

Location10.0

Great location with many attractions within walking distance.

Room Quality9.7

Rooms described as luxurious, well-appointed, and spacious.

Amenities9.7

In-room dining and excellent on-site bars and restaurants.

Value for Money9.7

Luxurious experience aligns with the high quality expected for the price.

Food and Beverage9.7

Food options praised across multiple reviews.

Overall Experience10.0

Consistently positive remarks about the hotel and willingness to return.

marianabZ4456AJ

Business · May 2026

$300 Package Lost by ‘Luxury’ Hotel – No Tracking, No Accountability

Liked:Very disappointing experience with @PendryHotels Manhattan West. I had two packages delivered to the hotel (valued at $300+). After I checked out, I followed all their instructions and resubmitted their required form multiple times. On May 10, they confirmed they still had the packages. Now, after weeks of no response, they claim the package was “returned to sender” on May 4—before they told me they had it. They have provided no tracking number or proof. Over a month later, there is still no explanation, no accountability, and no resolution. For a hotel that positions itself as premium, this level of mismanagement and lack of communication is unacceptable. I would strongly caution others when having packages delivered here.

via tripadvisor

StarChaserKids

NONE · May 2026

Shaken, Not Delivered: A $3K a Night Comedy of Errors

Liked:We checked into The Pendry Manhattan West ready to celebrate a milestone 50th birthday. What we got instead felt less like a luxury escape and more like an expensive social experiment in how many service missteps can happen in one weekend. Let’s start with the “suite.” Booked through AMEX Fine Hotels & Resorts, we expected something that at least loosely resembled the word. What we got was two standard rooms awkwardly stitched together by a shared front door and a tiny hallway...basically the hotel equivalent of “separate checks, please.” Functional? Sure. Worth $3K+ a night and labeled as a suite? That’s…aspirational marketing at best. Check-in was our first clue that things were about to go sideways. The front desk interaction had all the warmth and finesse of a self-checkout kiosk with an attitude. At one point, we politely asked if we could swap one of our included perks for breakfast for additional guests. The agent turned to her manager, who was literally standing right there and whispered, turned back, and said, “My manager said no.” That was it. No explanation, no eye contact from said manager, no attempt at hospitality. I’ve had more engaging conversations with airline chatbots. Now, the real pièce de résistance: before arrival, I had worked with the concierge team to arrange a “make your own martini” setup in the room for my friend (turning 50 and a devoted martini lover). I wasn’t even asking for a freebie and I happily agreed to pay. I also requested a simple birthday note and a few small decorations since we were flying together and I couldn’t do it myself. Everything was confirmed. We arrive…to absolutely nothing. No martinis, no note, not even a lonely napkin trying its best. I gave it some time, thinking maybe they’d pull off a last-minute save before dinner. Nothing. The next day, I spoke with a manager, hoping for at least a basic acknowledgment. Instead, I got, “Let me investigate further and let you know what happened.” No apology. No urgency. No recovery effort. Just vibes and vague promises. Spoiler: the martinis never showed up. Not that day, not the next, not ever. On our final night, we received a handwritten note which was addressed to the wrong person (impressive, considering I had sent them everyone’s names in advance) and, wait for it, a bottle of prosecco so underwhelming it felt like it came free with an order of disappointment. And listen, call me a snob if you want, but when you’re paying luxury prices, you expect luxury level gestures or at the very least, accuracy. At that point it was just insulting. To give credit where it’s due: housekeeping and room service were fantastic. Truly. Warm, attentive, and seemingly operating in a completely different hotel than the front desk. At this point, I’d suggest a full role reversal please let them run the place. Checkout gave us a brief glimmer of hope. The gentleman assisting us was lovely and assured us our AMEX credits would be applied properly. Naturally, they were not, and I now have the joy of chasing that down post-stay. Because why should the experience end when you leave? And finally, the grand finale: we’re departing, bags in hand, and the doorman announces our car has arrived…then just stands there. No assistance, no movement, just a front-row seat to us hauling our own luggage. At that point, we didn’t even get mad and we laughed. It felt like the only appropriate response. Pendry Manhattan West has a great location and a beautiful physical space, but the service? It’s giving “luxury in theory.” For the price, the experience should feel seamless, thoughtful, and polished. Instead, it felt like a series of unfortunate events with a very expensive cover charge. Would I return? Not unless they start serving those missing martinis with a side of accountability.

via tripadvisor

zjaindl

Business · Apr 2026

A polished return stay with standout service

Liked:This was my second stay at Pendry Manhattan West, and it confirmed many of the things I liked the first time. I returned with my wife and young daughter, and from arrival onward, the experience felt thoughtful and well-managed. The bell team was excellent again: warm, efficient, and eager to help. Before we even arrived, Guest Services reached out to prepare for the stay, which I appreciated, given that we were traveling as a family and my wife is pregnant. The standout of this visit was Suela, Director of Rooms. On our first stay in August 2025, we had a minor front desk issue that management handled professionally afterward, so I was already paying attention to how arrival would feel this time. It was materially better. We had received an upgrade through Amex Fine Hotels + Resorts, but because our daughter needs complete darkness to sleep, we asked to move to an entry-level room with a layout that would let us better separate the space. Suela handled the change quickly and seamlessly, then followed up to make sure we were comfortable and had everything we needed. That kind of attentiveness is rare (especially in New York), and it made a real difference. The hotel’s design remains one of its strongest assets. I still think the lighting design is the best I have seen in a Manhattan hotel. Paired with the soft wood tones, it gives the property a calm, highly resolved look that feels warm rather than cold or overdesigned. Our room was not large, but that was by choice, and it worked exactly as we hoped. It felt more like a compact studio apartment than a standard hotel room, with a great view over the Manhattan West plaza. Food and beverage were also strong. Bar Pendry is not large, but it is beautiful, intimate, and very well suited for a pre-dinner drink. Breakfast the next morning was excellent. Service was sharp, the food was very good, and even my daughter, who usually eats quickly and moves on, stayed fully engaged with her meal. Suela checked in with us again at breakfast, which reinforced how seriously she took the guest experience. Hudson Yards would not be my first choice for travelers looking for a classic New York neighborhood experience. That said, it is extremely convenient for getting in and out of the city, especially from the west side, and ride-share access is easy. If that convenience matters to you, and you value strong design, comfortable rooms, and polished service, Pendry Manhattan West is a very good choice.

via tripadvisor

judithhP9529LW

NONE · Apr 2026

Chic and lovely Hotel!

Liked:We had a wonderful stay at this very chic hotel, occasioned by a wedding dinner for friends at ZouZou's in the same building. We would definitely stay there again!

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

The nearest station is 34 St–Penn Station, 5 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Pendry Manhattan West

LowHigh

Medium Carbon

Pendry Manhattan West holds a LEED BD+C NC (New Construction) Silver certification. The parent company, Montage International, has brand-wide sustainability commitments and social responsibility programs.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

438 West 33rd Street

New York · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.8

Exceptional

326 reviews

Highlights

+Amazing staff
+Great location
+Luxurious accommodations

Could Improve

–Lobby area small and distracting

Cleanliness9.7

Overall experience indicates that the hotel is clean and well-maintained.

Service10.0

The staff were amazing and provided exceptional service.

Location10.0

Great location with many attractions within walking distance.

Room Quality9.7

Rooms described as luxurious, well-appointed, and spacious.

Amenities9.7

In-room dining and excellent on-site bars and restaurants.

Value for Money9.7

Luxurious experience aligns with the high quality expected for the price.

Food and Beverage9.7

Food options praised across multiple reviews.

Overall Experience10.0

Consistently positive remarks about the hotel and willingness to return.

marianabZ4456AJ

Business · May 2026

$300 Package Lost by ‘Luxury’ Hotel – No Tracking, No Accountability

via tripadvisor

StarChaserKids

NONE · May 2026

Shaken, Not Delivered: A $3K a Night Comedy of Errors

via tripadvisor

zjaindl

Business · Apr 2026

A polished return stay with standout service

via tripadvisor

judithhP9529LW

NONE · Apr 2026

Chic and lovely Hotel!

Liked:We had a wonderful stay at this very chic hotel, occasioned by a wedding dinner for friends at ZouZou's in the same building. We would definitely stay there again!

via tripadvisor