M Social Hotel New York Times Square

Multiple reviews explicitly state rooms are spotless, housekeeping praised and rooms described as clean and complete; overall very positive cleanliness sentiment.

Service is often praised (staff going above and beyond, named staff member assisting), but several reports of poor reception behavior and a serious deposit/refund complaint lower the composite service score.

Location repeatedly called 'perfect', 'Times Square', 'very central' and is one of the strongest consistent positives across reviews.

Rooms described as fantastic, large and comfortable beds, with occasional negatives (smaller-than-expected windows, bathroom tile design, occasional cold shower) resulting in a strong but not perfect score.

Rooftop bar and views are repeatedly praised and breakfast/buffet mentioned positively; however elevator wait issues and some operational frustrations temper the amenities score.

Several guests explicitly note great value for money, though breakfast price complaints and isolated negative experiences slightly reduce the rating.

Breakfast/buffet is praised by multiple guests, but there are mentions of overpriced breakfast and mixed experiences, producing a moderately high score.

Many glowing, 'perfect' stays and strong recommendations are balanced by significant issues for some guests (elevator waits causing moves, deposit/refund dispute, check-in crowding), yielding a mixed overall experience score.