JW Marriott Essex House New York

Mixed but notable cleanliness issues in multiple reviews (rooms described as dingy, not serviced one day, presence of moths) warrant a below-target score.

Generally excellent and professional staff widely praised (names like Julette highlighted, staff called 'incredible' and 'friendly'), with a few isolated negative interactions reported; overall strong service performance justifies a high score.

Overwhelmingly positive — repeatedly described as ideal, directly on Central Park with breathtaking views; location is a standout strength across reviews.

Several complaints about room issues: hard/lumpy mattress, small and dingy suites, noisy rooms (elevator and service area noise), and an unusable refrigerator in one case — merits a below-target rating.

Club/executive lounge and breakfast facilities are praised and add significant value; gym noted as small and equipment slightly dated, but overall amenities are well regarded.

Multiple reviewers called the hotel overpriced or not good value (high nightly rates, deceptive 'included breakfast' credit), so value is a clear weak point.

Breakfast and lounge offerings receive positive mentions, but restaurant service was reported as extremely slow and a deceptive breakfast-credit policy lowers the score somewhat.

Despite some room, cleanliness, and value concerns, many guests strongly recommend the hotel for its location, views, historic lobby and excellent staff, producing a very positive overall impression.