Hotel Riu Plaza New York Times Square

Generally reported as clean (multiple guests said rooms/hotel were very clean), but there are repeated housekeeping issues (rooms not serviced some nights, towels not replaced, late room readiness) that lower the score slightly.

Staff repeatedly praised for friendliness and professionalism across languages (reception, restaurant, bell staff). A few negatives (rigid policies, some front desk delays) but overall strong service sentiment.

Overwhelmingly positive mentions — repeatedly described as central/close to Times Square, excellent location for Broadway and sightseeing; this is a standout strength.

Mixed comments: some guests appreciated relatively large rooms for NYC and comfortable beds, while many noted very small rooms, cramped layouts, lack of storage/drawers and privacy issues (frosted-glass bathrooms).

Amenities like gym, Wi‑Fi and general public areas are noted positively (Wi‑Fi speeds good, gym adequate), though elevator congestion and limited breakfast space affect perceived convenience.

Several guests felt the hotel was expensive for what was offered (small rooms, crowded breakfast); others found it acceptable given the prime location, resulting in below-target value perception.

Breakfast received mixed but overall positive remarks (good selection/taste), yet many complaints about overcrowded/small breakfast space and queues reduce the score moderately.

Many guests report a very positive stay driven by excellent location and attentive staff; despite some room size/housekeeping and breakfast crowding issues, overall sentiment is highly favorable.