New York · US

Hotel Hayden

Name: Hotel Hayden
Address: 127 West 28th Street, New York, New York, 10001, New York, 10001
Telephone: 1-646-4844321
Rating: 8

Excellent3,825 reviews

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Wheelchair-accessible van parkingFree newspapers in lobbyConcierge service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Free WiFi, 24-hour front desk, Garden, Luggage storage, Concierge service

Location

New York, US

Luxurious Amenities

Indulge in the 24-hour fitness center and unwind in the tranquil garden to elevate your stay. Keep connected with complimentary Wi-Fi and personalized concierge services for a seamless experience.

Delicious Dining Options

Start your day right with a complimentary continental breakfast served daily. Enjoy the convenience of a 24-hour business center and dry cleaning services. Relax with complimentary newspapers in the elegant lobby.

Prime Location

Centrally located, our hotel is a short walk from iconic landmarks like Madison Square Garden and 5th Avenue. Explore nearby attractions such as the Empire State Building and Times Square effortlessly.

Plan your perfect New York getaway at Hotel Hayden.

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Location

How to Find Us

127 West 28th Street, New York, New York, 10001

New York · US

1-646-4844321

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>At check-in, guests must provide a record of full COVID-19 vaccination.</li> </ul>

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New York · US

Hotel Hayden

Excellent3,825 reviews

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Wheelchair-accessible van parkingFree newspapers in lobbyConcierge service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Free WiFi, 24-hour front desk, Garden, Luggage storage, Concierge service

Location

New York, US

Luxurious Amenities

Indulge in the 24-hour fitness center and unwind in the tranquil garden to elevate your stay. Keep connected with complimentary Wi-Fi and personalized concierge services for a seamless experience.

Delicious Dining Options

Prime Location

Plan your perfect New York getaway at Hotel Hayden.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

3,395 reviews

Highlights

+Excellent location near subway and major attractions
+Friendly, helpful staff mentioned in many reviews
+Clean/comfortable rooms reported by multiple guests
+Complimentary breakfast and luggage storage available

Could Improve

–Limited breakfast variety (same pastries, lack of savory options)
–Cleaning and pest/maintenance concerns in some rooms
–Maintenance issues (heater/AC leaks, fridge leaks, falling fixtures)
–Occasional unprofessional service incidents (e.g., keys deactivated at night)
–Noisy lift and small/no visible lobby

Cleanliness1.0

Mixed reports: several guests praised clean rooms, but multiple reviews describe superficial cleaning, dust under beds, food residues and even mouse traps — overall cleanliness concerns outweigh positives.

Service1.0

Generally friendly and helpful staff mentioned repeatedly, with quick, accommodating service in many cases; however a few instances of unprofessional handling (e.g., keys deactivated at night, inattentive breakfast attendant) reduce the score slightly.

Location1.0

Consistently highlighted as the property's strongest point: excellent proximity to Times Square/Rockefeller, subway access and transport options; many guests praised convenience for sightseeing.

Room Quality1.0

Some rooms described as comfortable and well maintained, but notable issues reported: heater/AC problems, leaks, dated or run-down furniture, pillows complaints and at least one safety/maintenance incident (wall rail fall).

Amenities1.0

Basic amenities present (continental breakfast, luggage storage), but limited variety in F&B, noisy lift, small/no lobby and tricky air-con operation lead to a slightly negative view.

Value for Money1.0

Mixed perceptions: some guests call it good value for price and convenient, while others feel it is too expensive given cleanliness and maintenance issues; overall slightly negative.

Food and Beverage1.0

Breakfast is included and economical but frequently criticized for very limited variety (same pastries daily, lack of savory options); a few guests enjoyed it, but most comments are mildly negative.

Overall Experience1.0

Despite some serious negative outliers, the majority of guests recommend the hotel and report pleasant stays (friendly staff, great location, generally clean rooms), so the net overall impression is positive.

Tung

Extended Group · Apr 2026

Disliked:Since the heater in our room doesn’t work, they move us into new rooms. However in next day, they deactivate our keys in the middle of the night without notice, and tell us to move back into another room. Truly unprofessional and bad service.

via Nuitee

Vitulano

Solo Traveller · Mar 2026

Good hotel in perfect location for us.

Liked:Great location. Clean hotel. Good breakfast

Disliked:Not much of a lobby.

via Nuitee

Montanique

Extended Group · Mar 2026

Would not recommend this property to anyone until they upgrade very disappointed

Liked:The location was close to the beach

Disliked:Where do I start? I am so heartbroken about this property. I should have read the reviews first very horrible. Stay was not clean. Mouse traps was everywhere food between the stove and refrigerator toilet running every night air-conditioning was leaking water. The refrigerator was leaking water. My husband got injured because the wall rail fell and busted toe. worst day ever do not recommend to anyone until they upgrade this property.

via Nuitee

MARTA

Couple · Mar 2026

Liked:Perfect location. Very clean room.

via Nuitee

Location

How to Find Us

127 West 28th Street, New York, New York, 10001

New York · US

1-646-4844321

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Explore all New York collections & guides →

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.