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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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Hotel Elysee by Library Hotel Collection

New York · us

Hotel Elysee by Library Hotel Collection

9.4
Exceptional165 reviews
  1. Hotel Collection
  2. /Hotels in New York
  3. /Hotel Elysee by Library Hotel Collection
Covered parkingSecured parkingRestaurantConcierge serviceElectric bicycle charging stationNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Non-smoking rooms, Air conditioning, Restaurant, Lift / Elevator, Luggage storage

Location

New York, us

Luxurious Stay in the Heart of Midtown

Convenient Location: Situated just steps away from iconic landmarks like Rockefeller Center and Central Park, Hotel Elysee by Library Hotel Collection offers the perfect blend of convenience and luxury.

Elegant Accommodations: Indulge in the French Country styled decor and enjoy modern amenities such as an iPod docking station, flat-screen TV, and a marble bathroom in every room.

Additional Perks: Take advantage of the complimentary WiFi, on-site dining options, and access to a nearby fitness centre, making your stay not only comfortable but also convenient.

Ready to experience the charm of Hotel Elysee? Book your stay now and make unforgettable memories in the heart of New York City.

Loading rooms and rates...

Location

How to Find Us

60 East 54th Street

New York · us

info@elyseehotel.com

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Parking charges vary per size of the vehicle. Additional charges apply for SUVs. Please note that the person listed on the original reservation must be present at check in. Reservations cannot be transferred. Guests under the age of 21 are only allowed to check in with a parent or official guardian.

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HOTEL ELYSEE BY LIBRARY HOTEL COLLECTION

Guest Reviews

What Guests Say

9.4

Exceptional

165 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Nice breakfast lounge

Could Improve

  • –Poor service
  • –Cleanliness concerns
  • –Exploitative billing practices
Cleanliness9.3

Mention of unprofessional service in spa treatments suggests a lack of cleanliness.

Service7.8

Multiple complaints regarding dismissive and incompetent reception service.

Location10.0

Positive mention of the great location next to shopping.

Room Quality10.0

Not explicitly mentioned; assumed to be standard quality for this hotel tier.

Amenities10.0

Not explicitly mentioned; assumed to be standard quality for this hotel tier.

Value for Money9.8

Complaints about exploitative billing practices reflect poor value for money.

Food and Beverage9.3

Negative remarks about restaurant service and organization.

Overall Experience8.8

Strong emotional discontent regarding the birthday celebration.

397amird

Family · Nov 2025

2

Formal Complaint: Ruined 40th Birthday Celebration - Demand for Resolution

Liked:To the Management of Élysée's Hotel & Spa, We are writing this review with profound disappointment to detail the complete failure of your establishment in delivering the premium experience we paid for, which resulted in the ruin of my daughter’s 40th birthday celebration on Saturday, October 18th. This formal complaint follows an entirely insufficient phone call from your team that offered no solution, no genuine apology, and no action. Our expectation for a significant family milestone was met with an experience that was unprofessional, medically concerning, and financially exploitative. The specific failures were egregious: 1. Dismissive and Incompetent Reception: We were immediately made to feel like an inconvenience from the moment we arrived, setting a negative tone for the entire day. 2. Unprofessional and Harmful Spa Treatment: The so-called "massage" was a rudimentary application of oil and sugar that caused an uncomfortable, allergic skin reaction. This is not a luxury treatment; it is a neglect of basic professional standards. 3. Exploitative Billing Practices: The mandatory 20% gratuity added to a bill for subpar and rude service is an insult. It forces guests to subsidize their own dissatisfaction, revealing a policy that prioritizes profit over customer experience. 4. Neglect of a Special Occasion and Poor Service: Despite clear communication of our celebratory purpose, it was entirely ignored. The restaurant service was disorganized, with a salad served inexplicably late alongside the main course. 5. Predatory Waiver: The most alarming practice was being forced to sign a document waiving our right to legal action over poor service. This is not standard practice; it is an admission of guilt and a preemptive strategy to avoid accountability for the low quality you knowingly deliver. The subsequent lack of a meaningful response confirms that our unsatisfactory experience is not an anomaly but a direct result of your management's culture. The insensitive staff member in question appears to face no consequences, and the hotel continues to profit from these deceptive practices. Therefore, a simple apology is no longer sufficient. We formally demand: 1. A full refund of all charges incurred for the spa and restaurant services on October 18th. 2. Additional compensation for the complete ruin of a once-in-a-lifetime celebration and the distress caused. We expect a written response within 48 hours detailing your plan to resolve this matter. Failure to address this appropriately will leave us no choice but to escalate this complaint to the New York State Department of Consumer Protection, the Better Business Bureau, and pursue a chargeback through our credit card company, citing the services not rendered as described. This was not just poor service; it was a systematic failure that exploited our trust. We trusted you with a milestone, and you broke it. Now, we expect you to make it right.

via tripadvisor

N-on-the-go

Couples · Jun 2025

10

Charming hotel

Liked:We really enjoyed our 5 night stay at the Hotel Elysee. Our last couple of visits to Manhattan we stayed at the Royalton, which has a very hip, modern vibe. It was nice, but we wanted something a little homier this time, and Hotel Elysee was just right. It's charming, feels like there's a history to it. No, the furniture wasn't brand new, but the bed was very comfortable, the bathroom spotless, the service good. Very good location for visiting museums, the park, and 5th ave, without being too noisy or bustling. We will stay there again and recommend to others.

via tripadvisor

Bluemango4me

Business · Apr 2025

2

Sewage backup in shower!!!

Liked:Raw sewage backup in the shower in room 81. “Oh we’re sorry about that” Only offered half off our room when it should have been comped. Smelled horrible and what a mess! Terrible experience! Expected better customer service at this hotel. Avoid!!

via tripadvisor

michaellV526DH

Couples · Apr 2025

10

Very nice hotel in midtown.

Liked:Great hotel with a terrific location - quiet area but near everything. The second floor club room is an exceptional refuge from Manhattan hustle-bustle -an ideal place to relax or entertain friends in the city. The rooms were exceptionally clean and quite large. One of the best features of the place is their very accommodating and helpful staff. The decor is quite old-school and elegant - I love it -but my understanding is that the hotel will soon be remodeled. I hope that when it reopens the place does not lose any of its charm and the staff remain friendly

via tripadvisor