Grayson Hotel in the Unbound Collection by Hyatt, New York | Member Rates

Name: Grayson Hotel in the Unbound Collection by Hyatt
Address: 30 West 39th Street, New York, New York, 10018, New York, 10018
Telephone: 1-212-229-4729
Rating: 9.2

Grayson Hotel in the Unbound Collection by Hyatt, New York | Member Rates | Dyme

Free WiFiWheelchair-accessible on-site restaurantHealth or beauty spa nearbyHealth or beauty spa nearbyConcierge serviceLot hours - 24 hours

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Lot hours - 24 hours, Comprehensive recycling policy, Free WiFi, 24-hour front desk, Designated smoking area

Location

New York, US

Discover the perfect blend of luxury and comfort at the Grayson Hotel in the Unbound Collection by Hyatt, nestled in the heart of New York City.

Wellness and Relaxation

Enjoy unparalleled access to our 24-hour health club, ensuring you can stay active and energized at any hour. For those seeking tranquility, unwind at one of our two sophisticated bars/lounges, each offering a delightful selection of beverages.

Culinary Delights

Savor exquisite cuisine at Harta, one of our two exceptional restaurants, or take advantage of our room service for a more intimate dining experience. Don’t miss our cooked-to-order breakfast to fuel your day!

Luxurious Comfort

Retreat to one of our 296 stylish guestrooms, featuring Smart televisions and plush pillowtop beds dressed in down comforters and Egyptian cotton sheets, ensuring a restful night’s sleep.

Embark on your unforgettable New York adventure by booking your stay today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

309 reviews

Highlights

+Friendly and helpful staff
+Great location

Could Improve

–Housekeeping issues
–Small elevators

Cleanliness8.5

Housekeeping issues reported and rooms not adequately cleaned.

Service9.9

Staff were noted as friendly and helpful despite some service delays.

Location10.0

Convenient location, appreciated for being quiet and central.

Room Quality9.0

Rooms are small and some issues with noise insulation reported.

Amenities8.9

Only some amenities were present but were somewhat limited.

Value for Money8.9

Some value perceived based on location but quality did not fully match price.

Food and Beverage8.4

Restaurant quality mentioned as average.

Overall Experience10.0

Overall stay was positive despite several operational shortcomings.

NosDucar

Family · Jan 2026

Disorganized housekeeping and front desk

Liked:We stayed over a December weekend. The location is great, but the service is quite subpar. We had two rooms and neither room was initially freshened by housekeeping on the first night by the time we returned after dinner. Spoke with front desk directly but only one room ended up being addressed despite a second in-person stop at the front desk that night requesting the room be addressed. On our departure day, we had a late checkout and came back two hours early to find house keeping already in room with everything stripped down despite our luggage and items still in the room (they worked around them). We also asked for a humidifier one evening (on their list of available items), but it required two phone calls to get it delivered and then it had only a USB cord despite the hotel not having any USB ports in the room - so a third call was needed to get an adapter. After check out and a clean closed account, we got our credit card bill which still had a significant charge from the initial hold at check-in. For this level of hotel, they should be able to do much better.

via tripadvisor

H467JMvaleriab

Family · Dec 2025

Amazing

Liked:The hotel and service was great and Noel was amazing in the front gave us a ride to the airport with no hassle and helped us with our bags! will definitely be coming soon

via tripadvisor

804rosay

Couples · Dec 2025

Almost there..

Liked:Overall a decent stay, but not the best value and not sure that I would choose Grayson again. Pros: The people who work here are very kind, the location is incredibly convenient, and the hotel is dog friendly. Cons: The small, inefficient elevators were frustrating -- often requiring a 5-10 minute wait seemingly at all times of day. On several occasions, there would be 2-3 full elevators before we would finally get one that would fit our party of 2. We only requested housekeeping one day of our entire stay and when we returned to the hotel room at 430pm, it still had not been cleaned. Though it eventually did get serviced it was a subpar: there were not enough new towels, the coffee was not replaced, the vanity kits not replenished etc. The sound insulation is not great and the rooms are very small/ dark.

via tripadvisor

terrytY1367XL

Solo Travel · Dec 2025

Friendly and helpful staff

Liked:I was going to give The Grayson four stars because of a few faults. But the staff were so wonderful I had to go for five stars. It’s a convenient midtown option and close to a subway. My beef is that I asked for a room away from the elevator and the desk put me next to the elevator. I should’ve gone down and asked for another room but I was tired from traveling. I also should’ve asked for a higher floor because I had no view. And speaking of elevators, they are so slow. It didn’t help that the hotel was packed for the holidays. The hotel is in the middle of 38th street which is nice because you don’t have the noise of the avenues. I was amazed at how quiet my room was, and it was only on the eighth floor. The room is small and might be tight for two people. But Manhattan is extremely expensive so I think it’s a good value. I also wish they had a real dresser as opposed to floppy baskets in the closet. The bathroom is nice with pleasant toiletries. The hotel and rooms are clean. The restaurant is so so. There is a rooftop bar which has a beautiful view. I went up to look but didn’t have a drink.

via tripadvisor

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Grayson Hotel in the Unbound Collection by Hyatt

LowHigh

Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

30 West 39th Street, New York, New York, 10018

New York · US

1-212-229-4729

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Children stay free when occupying the parent or guardian's room, using existing bedding.</li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Parking height restrictions apply. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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Guest Reviews

What Guests Say

9.2

Exceptional

309 reviews

Highlights

+Friendly and helpful staff
+Great location

Could Improve

–Housekeeping issues
–Small elevators

Cleanliness8.5

Housekeeping issues reported and rooms not adequately cleaned.

Service9.9

Staff were noted as friendly and helpful despite some service delays.

Location10.0

Convenient location, appreciated for being quiet and central.

Room Quality9.0

Rooms are small and some issues with noise insulation reported.

Amenities8.9

Only some amenities were present but were somewhat limited.

Value for Money8.9

Some value perceived based on location but quality did not fully match price.

Food and Beverage8.4

Restaurant quality mentioned as average.

Overall Experience10.0

Overall stay was positive despite several operational shortcomings.

NosDucar

Family · Jan 2026

Disorganized housekeeping and front desk

via tripadvisor

H467JMvaleriab

Family · Dec 2025

Amazing

Liked:The hotel and service was great and Noel was amazing in the front gave us a ride to the airport with no hassle and helped us with our bags! will definitely be coming soon

via tripadvisor

804rosay

Couples · Dec 2025

Almost there..

via tripadvisor

terrytY1367XL

Solo Travel · Dec 2025

Friendly and helpful staff

via tripadvisor