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DoubleTree by Hilton Hotel New York City - Chelsea

New York · US

DoubleTree by Hilton Hotel New York City - Chelsea

7.3
Very Good5,684 reviews
  1. Hotel Collection
  2. /Hotels in New York
  3. /DoubleTree by Hilton Hotel New York City - Chelsea
WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

New York, US

Walkability

99
Walk
93
Bike

Convenient Location

Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan.

Modern Amenities

Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center.

Dining and Relaxation

Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening.

Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.

Loading rooms and rates...

The Neighbourhood

What’s Nearby

Getting around
  • 28 St (1/2)2 min walkA local subway station on the IRT Broadway–Seventh Avenue Line, providing convenient access to the 1 and 2 trains.
  • 34 St–Herald Sq (B/D/F/M/N/Q/R/W)8 min walkA major underground subway station complex at Herald Square, serving numerous lines for extensive city access.
Dining
  • The Smith – NoMad4 min walkA lively American brasserie known for its upbeat atmosphere, classic bistro fare, and craft cocktails.
  • Eataly NYC Flatiron14 min walkA sprawling Italian marketplace featuring various restaurants, food counters, and a grocery store.
  • Kang Ho Dong Baekjeong NYC6 min walkA highly-rated Korean BBQ restaurant known for its authentic grilling experience and lively atmosphere.
Landmarks
  • Empire State Building10 min walkAn iconic 102-story Art Deco skyscraper offering breathtaking panoramic views of New York City from its observation decks.
  • Flatiron Building14 min walkA distinctive triangular 22-story landmark building, notable for its Beaux-Arts architecture and unique shape at a prominent intersection.
  • The McKittrick Hotel10 min walkA unique performing arts venue known for hosting immersive theatrical experiences and special events.
Markets & shops
  • Macy's Herald Square8 min walkThe flagship store of the Macy's department store chain, offering a vast selection of fashion, home goods, and gifts across many floors.
Parks
  • Shake Shack Madison Square Park12 min walkThe original location of the popular burger chain, offering classic burgers, hot dogs, and shakes in a park setting.
  • Madison Square Park12 min walkA historic public park offering green space, art installations, and various events throughout the year.
Nightlife
  • The Cutting Room8 min walkA renowned live music venue and lounge in Midtown Manhattan, known for its eclectic performances and intimate atmosphere.

Each place opens in Google Maps.

What’s On Nearby

Fri 16 · 6:00 PMSpaghetti Presents: One-Hour PhotoImprov from your photos.Chelsea6 min walkFrom $10Fri 16 · 6:00 PMMovies on the Big Screen: WickedOutdoor movie night.Chelsea19 min walk

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

The nearest station is 28 St (1/2), 2 min walk from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at DoubleTree by Hilton Hotel New York City - Chelsea

LowHigh
Local grid: Medium carbon

The electricity grid in this region, not a rating of the hotel.

No specific sustainability information, including certifications or property-specific operational practices, is publicly available for the DoubleTree by Hilton Hotel New York City - Chelsea. The hotel is part of Hilton's brand-wide 'Travel with Purpose' sustainability program.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

128 West 29th Street

New York · US

+1 212-564-0994

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests must be 21 years or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.3

Very Good

5,684 reviews

Highlights

  • +Friendly staff
  • +Great location

Could Improve

  • –Small rooms
  • –Needs renovation
Cleanliness6.9

While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.

Service8.3

The staff, particularly Romaine, were frequently noted as friendly and helpful.

Location8.9

Numerous reviews highlighted the excellent location, close to major attractions and transport.

Room Quality6.3

Rooms were reported as small and old, with some issues related to comfort.

Amenities6.9

Limited amenities noted, with some guests suggesting a need for improvement in common areas.

Value for Money6.8

Guests felt that the price was high considering the condition of the hotel and amenities.

Food and Beverage6.9

Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.

Overall Experience7.3

The overall stay was positive, despite some complaints.

Giovana

Extended Group · Sep 2026

1

Average service, but the elevators are a complete nightmare.

Liked:The location is great, but it is definitely not worth the stress. I would never stay here again—there are hundreds of much better hotel options in the exact same area and price range.
Disliked:The main issue with this hotel is the elevator system. There are only two elevators serving roughly 30 floors, making it practically impossible for guests on higher floors to get down. While staying on the 24th floor, I had to wait over an hour just to catch an elevator down for breakfast. Because they arrive completely full, people end up riding them up first just to guarantee a spot coming down, leaving everyone else stuck. On check-out day, the situation was just as chaotic, and walking down over 20 flights of stairs with heavy luggage was not an option. I would not recommend staying here unless you want to spend hours of your vacation waiting for an elevator under constant stress.

via Nuitee

April

Extended Group · Sep 2026

10

Amazing and will stay again on next trip

Liked:Location - far enough and close enough from the fast pace action Clean , comfy beds , Julio and staff were amazing
Disliked:Nothing

via Nuitee

Jamie

Solo Traveller · Sep 2026

10
Liked:Location was perfect, bed was comfortable, the room was a good fit for us.
Disliked:Elevator!!

via Nuitee

James

Couple · Sep 2026

8

Perfect for a few days in New York friendly staff and really comfortable

Liked:Excellent location! Exactly what was needed
Disliked:Nothing

via Nuitee

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