Ace Hotel New York

Mostly praised (housekeeping kept rooms super clean, called spotless by some) but mixed reports of areas being dark/dingy and at least one water leak.

Consistently excellent staff mentions (Trey, Freddy) — called amazing, world class, very helpful and welcoming; service strongly elevates stays.

Repeatedly highlighted as a major strength: central, easy subway access, near Madison Square Park/Flatiron and good local shops; great views of Empire State Building noted.

Rooms described as spacious and comfortable by many, but practical issues noted (lack of storage/drawers, slow elevators, occasional water leak, some areas run down).

Lobby, bar, gym and in-room features (Chromecast) frequently praised; overall amenities seen as a highlight of the hotel's vibe.

Seen as excellent value (cheaper than many Manhattan hotels) and good space/price balance; guests say they'd stay again for the value.

Cafe and bar receive positive mentions (quality coffee, great bar area), though food/beverage detail is less extensive than other categories.

Strong overall positive vibe — described as cool, glam, luxurious and welcoming; many guests would return despite some practical/age-related issues.