11 Howard, New York, a Member of Design Hotels

Multiple reviews call out questionable cleanliness (stained/peeling paint, dirty carpets, one guest said 'very sucio'), though a few guests noted rooms felt modern/clean; net sentiment slightly below average.

Several guests praise helpful staff, upgrades and friendly team; isolated negative incidents (front desk refusal, missing item) noted but overall service sentiment is positive.

Consistently praised across reviews (amazing location, walking distance to subway, 'well located'); strongest positive aspect in guest feedback.

Frequent complaints about small/tiny rooms, limited wardrobe space, noisy A/C and thin walls; a few mentions of a large suite and good bedding but overall room quality is below average.

Positive mentions of standout coffee and included lounge offerings; some amenity issues (bar closed one night) but generally favorable.

Mixed signals: some guests felt they got a great deal (suite value, sale price), others felt the property did not meet a 5-star expectation; overall slightly below target.

Coffee repeatedly highlighted as excellent; limited negatives (bar closed, coffee not in-room but available in lounge) so F&B sentiment is positive.

Many guests report a very good stay (beautiful hotel, great location, helpful staff), with some who had serious issues (cleanliness, check-in problems); overall experience trends positive.