The Shalimar Hotel

Mixed signals: several guests reported clean rooms, but multiple explicit complaints about cleanliness issues (missing towels, sparse toiletries) and renovation-related dust/problems.

Consistently positive: staff repeatedly described as very friendly, helpful, courteous; quick check-in/checkout and efficient room service noted.

Very strong: many reviewers highlight the excellent, convenient central location in south Mumbai; occasional noise from road traffic noted but location is a clear asset.

Mixed: some guests enjoyed big comfy beds and well-equipped rooms, while others reported odd suite layouts, uncomfortable/oversized pillows, single short beds and small/poorly represented rooms.

Moderate: rooftop restaurant and certain facilities praised, but toiletries are sparse and basic; limited in-room supplies reported.

Negative: several strong complaints about poor value, seemingly high charges compared to room quality and differences from advertised photos — clear dissatisfaction on price-value.

Generally positive: rooftop restaurant and food received high praise and welcome touches (fruit platter); some guests found breakfast too spicy or lacking Western choices.

Overall mixed-to-positive: many guests commend staff, location and certain amenities delivering a pleasant stay, but notable negatives (value, toiletries, occasional maintenance/noise) lowered experience for some.