Name: W Mexico City
Address: Campos Eliseos 252, Mexico City, 11560
Rating: 8.6

W Mexico City | Member Rates | Dyme

WiFi availablePaid WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Mexico City, mx

Luxury Boutique Hotel in Downtown Mexico City

Trendy Polanco Neighborhood

Situated in the vibrant Polanco neighborhood, guests are just steps away from art galleries, luxury boutiques, museums, and a lively nightlife scene.

Ultimate Luxury and Relaxation

Indulge in a rejuvenating massage at the full-service spa or make use of the Whatever/Whenever service for all your needs, no matter how extravagant.

Convenient Location

Located in the city's financial district, the hotel is a stone's throw from Reforma Avenue, the National Auditorium, and Lincoln Park, with Chapultepec and the Anthropology Museum within walking distance.

Book now for a luxurious and convenient stay at W Mexico City.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.6

Excellent

296 reviews

Highlights

+Great location
+Excellent breakfast
+Pleasant staff

Could Improve

–Noise issues
–Poor communication
–Cleaning delays

Cleanliness7.7

There are mentions of maintenance issues and cleaning delays.

Service9.2

Positive mentions of staff being pleasant and accommodating.

Location9.2

Excellent location with access to restaurants and attractions.

Room Quality7.7

Noise issues from nearby events and construction were reported.

Amenities8.7

Facilities like spa, rooftop bar, and breakfast were highlighted positively.

Value for Money8.7

Reasonable pricing mentioned with the stay overall being worthwhile.

Food and Beverage9.2

Outstanding breakfast experience noted in multiple reviews.

Overall Experience8.8

General sentiment reflects a mix of satisfaction and some disappointment.

anonymous

Solo Traveller · May 2026

Liked:Nothing.

Disliked:Service. abismal. Also fraudulent bookings made by this hotel and their staff seemed reluctant to help in any way.

via Nuitee

Elvi Levi

Couple · May 2026

Disliked:We stayed at the W Hotel from April 17 to April 22, 2026. The hotel is located in Polanco, which is one of the best and safest neighborhoods in the city. While the room had a nice view, it was generally dim and, despite being presented as “designed,” it felt quite mediocre. In my opinion, it was not worth the price charged. Moreover, even at the reception of a hotel like W Hotel, it was surprisingly difficult to find staff who could speak English. As for the concierge, it felt as though everyone was new to the city; they were unable to provide clear or reliable answers to even basic questions.

via Nuitee

G2608XLjonathanp

Business · May 2026

Dirty and dated. Avoid

Liked:Nice exterior. Everything else is dirty and very dated. The room reminds me of a kitschy old motel in Vegas. This is not a 5 star hotel.

via tripadvisor

Advisor12345678910

Family · Mar 2026

Tipping is mandatory!

Liked:We have stayed in many different W Hotels around the world. This particular hotel is located in a somewhat older building and perhaps is not as new or trendy as some W Hotels in other countries. However, it is still clean and well maintained. The hotel is also in a good location, which makes it convenient for getting around. The breakfast was very good, with a good selection both in the buffet and on the à la carte menu, so there is really nothing to complain about there. One very important point to mention is that tipping is mandatory! If you do not tip, you may feel somewhat ignored — whether at the breakfast table or even to the point where your room might not be cleaned. However, if you do leave a tip, the attitude changes dramatically. This was probably the most disturbing aspect of the hotel for us. We have never experienced anything like this in any other hotel. Perhaps it is simply a particular aspect of the culture in Mexico that we were not aware of or used to.

via tripadvisor

Location

How to Find Us

Campos Eliseos 252

Mexico City · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pets will be accommodated with an animal sleeping bed, and food and water bowl. Please contact the hotel for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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